Exterior

Reviews of Fairfield Inn By Marriott Savannah Airport

2.5 out of 5
Fairfield Inn By Marriott Savannah Airport
10 Stephen S Green Dr, Savannah, GA

Reviews

8.0

Very Good

Rating 10 - Excellent. 170 out of 425 reviews" "
Rating 8 - Good. 134 out of 425 reviews" "
Rating 6 - Okay. 67 out of 425 reviews" "
Rating 4 - Poor. 35 out of 425 reviews" "
Rating 2 - Terrible. 19 out of 425 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Diane

Traveled with family
Disliked: Staff & service
Front desk staff abrupt, and unwelcoming, irritated by our questions. Toilet in the room did not flush despite several attempts, and we had to use the hallway guest restroom for toilet access.
Stayed 1 night in Mar 2024
Response from Na'Kaieta Spencer on Mar 26, 2024
Thank you for your feedback. We do apologize for the inconveniences that you experienced during your stay with our property. We will share your feedback with the leadership and maintenance team.

10/10 Excellent

Kendra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Na'Kaieta Spencer on Mar 26, 2024
Thank you for your feedback.

8/10 Good

Ethan

Traveled with group
Liked: Cleanliness, staff & service
The hotel had free EV charging which was nice, but showers needed to be updated. Our shower initially had a drainage issue but it was fixed by staff day one. Getting new linens seemed to be a little difficult since the room was not serviced every day but luckily we ran into staff in the hallway and let them know our request, Other than that no complaints, gets the job done.
Stayed 3 nights in Mar 2024
Response from Na'Kaieta Spencer on Mar 24, 2024
Thank you for your feedback. We hope that you come back to visit with us.

4/10 Poor

Luciano, Farmington

Disliked: Property conditions & facilities
It’s an older facility for the price.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 21, 2024
Dear Luciano,Thank you for sharing your feedback with us. We value your input and hope to have the opportunity to enhance your experience in the future.

10/10 Excellent

Nathan, west hempstead

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and peaceful. My lady and I drove all the way from New York. And we couldn’t wait to get into the hotel. And we were so happy with the suite. King bed. 2 tv’s. Couch. Desk. More than enough space for 2 people. We truly enjoy our experience here. And the staff was so friendly. The thing I will say for anyone traveling to or around this place is be conscious of the time, many restaurants close early. And some run out of food. Outside of that ribs a beautiful place. The outlets are a great way to lol 4/5 hours.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 19, 2024
Dear Nathan, Thank you for being our guest at Fairfield Inn & Suites Savannah Airport and for the five-star rating! We're thrilled that you enjoyed your stay, and we appreciate you sharing what you loved the most about your visit. It sounds like you had the opportunity to take full advantage of our convenient location, and we hope that if your travels bring you back this way, we'll be your first stop!

10/10 Excellent

Michael, LINCOLN

Stayed 1 night in Mar 2024
Response from Na'Kaieta Spencer on Mar 27, 2024
Thank you for your feedback.

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Convenience
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 1, 2024
Dear Maria,Our team works to ensure all guests enjoy a hassle-free experience, and we're delighted that you found our hotel convenient during your stay. We look forward to welcoming you back to Fairfield Inn & Suites Savannah Airport for another exceptional stay!

10/10 Excellent

Dennis

Stayed 1 night in Feb 2024
Response from Na'Kaieta Spencer, AGM on Mar 23, 2024
Thank you for your feedback.

10/10 Excellent

Patrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff great!
Stayed 1 night in Feb 2024
Response from General Manager on Feb 13, 2024
Dear Patrick,Thank you for trusting Fairfield Inn & Suites Savannah Airport with your recent lodging needs. It's wonderful to hear you had a positive experience and that you appreciated the excellent hospitality our team provided. We're grateful for your kind words, and we hope to have the pleasure of your company the next time you're in the area.

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Na'Kaieta Spencer, AGM on Mar 23, 2024
Thank you for your feedback.

10/10 Excellent

Joanne, Nepean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Na'Kaieta Spencer, AGM on Mar 23, 2024
Thank you for your feedback.

10/10 Excellent

Cherie, Eagan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Toilets are too low. Older people need higher ones. Bathroom door in room 223 sticks.
Stayed 1 night in Jan 2024
Response from General Manager on Feb 2, 2024
Dear Cherie,Thank you for your review and for giving us a perfect rating! We're delighted you enjoyed your overall experience, and we'll be sure to share your feedback about the toilets with our team for further consideration. It was a pleasure having you here, and we hope you return soon!

8/10 Good

Edward, Cheswick

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Na'Kaieta Spencer, AGM on Mar 23, 2024
Thank you for your feedback.

10/10 Excellent

Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easily accessible off of I95
Stayed 1 night in Jan 2024
Response from General Manager on Jan 30, 2024
Dear Donna,Thank you for choosing Fairfield Inn & Suites Savannah Airport! We're glad our location worked well for your trip, and we invite you to stay with us again should you be back in the area.

8/10 Good

Latrecia

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Dave

Traveled with partner
Toilet was plugged when we arrived, television reception was poor with pixilation, and limited channel selection. First person to shower ran out of hot water after a minute and half.
Stayed 1 night in Dec 2023
Response from Na'Kaieta on Jan 8, 2024
Thank you for your feedback. We apologize the inconvenience that these concerns may have caused you during your stay with us. We hope that you come back to visit us as we are correcting the issues that you experienced during your stay with us.

10/10 Excellent

Lakisia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near everything. Very clean and staff was superb
Stayed 3 nights in Dec 2023

10/10 Excellent

Brieanna

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This hotel is stunning and very well put together. They didn’t have the room I ordered ready at an earlier time so they moved me rooms. Super kind workers. Manager was a bit rude but overall amazing experience
Stayed 1 night in Dec 2023
Response from Na'Kaieta on Jan 2, 2024
Thank you for your feedback and time. We apologize for the guest service experience being less than our best. We will share the information with the leadership team and hope that you come back to visit us as we correct the issues that you pointed out to us.

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great.
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Roebling Road Raceway
Response from Na'Kaieta Spencer, AGM on Mar 23, 2024
Thank you for your feedback.

10/10 Excellent

Chong In

Stayed 1 night in Nov 2023

10/10 Excellent

Stephanie, Orangeville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an overnight stay while driving to Florida from PA. Check in was great. We actually got there early before check in was able to check in and get our room. Staff was wonderful. Everything was very clean. Only one downside would be is the bed was not comfortable
Stayed 1 night in Dec 2023
Response from Na'Kaieta on Jan 2, 2024
Thank you for your feedback.

10/10 Excellent

HECTOR, GREENSBORO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 2 nights in Dec 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Charlotte

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
It need some work a bit dated .. need new flooring
Stayed 3 nights in Nov 2023
Response from Na'Kaieta on Nov 28, 2023
Thank you for your response

10/10 Excellent

Dewitt

Nice to offer car parking while gone. Front desk and shuttle staff were excellent.
Stayed 1 night in Nov 2023
Response from Na'Kaieta on Nov 28, 2023
Thank you for your response

2/10 Terrible

Kevin

Liked: Staff & service
Disliked: Property conditions & facilities
Room was moldy; staff entered my room while sleeping.
Stayed 2 nights in Nov 2023
Response from Na'Kaieta on Nov 28, 2023
Thank you for sharing your issues with your stay as we apologize for the staff entering the room and we would hope that you stay with us again as we continue to correct the issue that you made us aware of.

10/10 Excellent

jude

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in Nov 2023
Response from Na'Kaieta on Nov 27, 2023
Thank you for your feedback

8/10 Good

Travis

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Staff was amazing my only issue is that my bathroom shower was dirty
Stayed 3 nights in Nov 2023
Response from Na'Kaieta Spencer on Nov 9, 2023
Thank you for your feedback. We will make that this is passed on to our housekeeping staff as a tool to help them improve or see if we need to change the product that we are using to clean the bathrooms.

10/10 Excellent

Bruce, HADDONFIELD

Stayed 1 night in Nov 2023
Response from Na'Kaieta on Nov 28, 2023
Thank you for your response

10/10 Excellent

Alexia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent covienient , awesome staff
Stayed 2 nights in Nov 2023
Response from Na'Kaieta Spencer on Nov 7, 2023
Thank you for your feedback!!

8/10 Good

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valerie was helpful and kind. A wonderful asset to the hotel.
Stayed 1 night in Oct 2023
Response from Na'Kaieta on Oct 27, 2023
Thank you so much for your feedback.

10/10 Excellent

Jennifer

Stayed 1 night in Oct 2023
Response from Na'Kaieta on Nov 1, 2023
Thank you for your feedback we appreciate it and look forward to seeing you again on your next visit.

4/10 Poor

regina

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel rooms had an awful smell. I had to change rooms immediately but the second room had the same smell. The odor was masked by deodorizers, smh. My second room would not close/lock. I've stayed at many Marriott properties but this was the worst. However, the staff was excellent and very accommodating
Stayed 2 nights in Sep 2023
Response from FOS on Sep 27, 2023
Thank you for your feedback.

6/10 Okay

Narotam

Business traveler
Liked: Staff & service, amenities
Noisy air conditioner and lighting problem in the room
Stayed 2 nights in Sep 2023
Response from FOS on Sep 27, 2023
Thank you for your feedback. We will address these issues. We hope that we will see you again soon.

8/10 Good

James

Business traveler
Quite area and easy access.
Stayed 2 nights in Sep 2023
Response from FOS on Sep 27, 2023
Thank you for your feedback and we hope to see you again.

6/10 Okay

Tameka

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Moldy smelling room. Perhaps it’s time to remove carpeting. Staff was awesome. Laundry was easy too! Paid with Apple Cash. So convenient. But smelly rooms are a deal breaker. I will not return.
Stayed 2 nights in Sep 2023
Response from FOS on Sep 27, 2023
Thank you for your feedback.

10/10 Excellent

Stacey

Stayed 1 night in Sep 2023
Response from FOS on Sep 27, 2023
Thank you for staying with us. We hope to see you again.

10/10 Excellent

paula A

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable and staff was personable and welcoming
Stayed 1 night in Sep 2023
Response from FOS on Sep 27, 2023
Thank you for the positive feedback. We hope to see you again.

8/10 Good

Laurel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I used this property because it had a shuttle, but there was an accident the morning we were due to leave so we had to order a Lyft. that wasn't in my budget or plans. Glad that we could get breakfast at 6am
Stayed 1 night in Aug 2023
Response from FOS on Sep 27, 2023
We do apologize for the inconvenience. Thank you for staying with us.

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very pleasant and helpful!
Stayed 1 night in Jul 2023
Response from Tiffany G on Aug 15, 2023
Thank you for the 5 of 5 review!!!

10/10 Excellent

Mark

Very nice
Stayed 1 night in Jul 2023
Response from Tiffany G on Aug 15, 2023
Thank you for the 5 of 5 review!!!

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel though a bit pricey for the location.
Stayed one night while visiting Savannah. Hotels in the historic district pricey, plus they tack on pricing. Decided to stay near airport. This hotel was nice, clean. No pool. Still, I thought it cost a tad more than it should, especially for a place basically using for about 9 hours.
Stayed 1 night in Jul 2023
Response from Tiffany G on Aug 15, 2023
We appreciate your valuable feedback of your recent stay. We understand the frustration of paying a high price for just a short amount of time. We hope we made up for it by our hospitality spirit.

4/10 Poor

Kelly

Traveled with group
It was an okay place to be! It was safe, and close to everything we needed. However, the room we were given smelled like mildew. The room was evidently closed up without the air on and it smelled. Otherwise… all was good! But since we paid quite a bit for the room! It was disappointing!
Stayed 1 night in Jul 2023
Response from Tiffany G on Aug 15, 2023
Thank you for your valuable feedback! We apologize for the smell in the room. We are working hard to resolve this issue.

2/10 Terrible

Joseph

Traveled with family and small children
Disliked: Cleanliness
Bad experience coming in late to pay $400 for 2 rooms
Stayed 1 night in Jul 2023
Response from Tiffany G on Aug 15, 2023
We appreciate your recent review and are sorry to hear that you did not have a good experience during your stay. We hope that you will give us another chance to make a different impression the next time that you are in Savannah, Ga

6/10 Okay

steve

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Jul 2023
Response from Tiffany G on Aug 15, 2023
We appreciate your recent review.

8/10 Good

bryant

Traveled with partner
Liked: Cleanliness, staff & service
The property was quiet and safe, absent of vehicle and foot traffic. The exterior was well maintained, well lit and had a modern exterior.
Stayed 1 night in Jul 2023
Response from Tiffany G on Aug 15, 2023
We appreciate your valuable feedback!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Tiffany G on Aug 15, 2023
We appreciate your rating of 5 of 5!!!

10/10 Excellent

Nancy J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from AGM on Jun 29, 2023
Hi Nancy,On behalf of the entire hotel team, I want to thank you for sharing about your experience at the Fairfield Inn and Suites Savannah Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.