Posted Jun 27, 2016
Staff was incompetent. I called 4 times to ask if we could do an early check in and they said no, we even arrived early and asked in person and they said no early check in. We waited until 3 to check in at the regular time and they said it would be another hour for our room to be ready because they had a lot of early check ins! Asked for an additional towel as we had four people in our room and they had only provided 3 towels and they said it would be 20 minutes to an hour until the shuttle driver could deliver a towel. So the shuttle driver delivers towels??? Pool was super small, shallow and hot tub out of order. Bathroom in our room was not cleaned properly, sink counter was dirty. Room is completely outdated. Don't stay here.