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Reviews of Holiday Inn Express Savannah South I-95 - Richmond, an IHG Hotel

2.5 out of 5
Holiday Inn Express Savannah South I-95 - Richmond, an IHG Hotel
4601 Us Highway 17, Richmond Hill, GA

Reviews

8.6

Excellent

Rating 10 - Excellent. 492 out of 923 reviews" "
Rating 8 - Good. 269 out of 923 reviews" "
Rating 6 - Okay. 95 out of 923 reviews" "
Rating 4 - Poor. 40 out of 923 reviews" "
Rating 2 - Terrible. 27 out of 923 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kari

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's close to local activities, off of the beaten path.
Stayed 1 night in Apr 2024

10/10 Excellent

Beckie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very clean room that is setbup well for a traveler. It's very conveniently located right off I-95. The bed was super comfortable too.
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Team Richmond Hill, GA on Apr 8, 2024
Thanks for leaving us such a wonderful review. We are thrilled that you enjoyed your stay with us.We hope to welcome you again soon and wish you the very best in the meantime.

10/10 Excellent

Michael, Elkton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel. Stayed twice on trip. Going and coming back.
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Team Richmond Hill, GA on Apr 8, 2024
Thanks for leaving us such a wonderful review.We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you!

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Team Richmond Hill, GA on Apr 8, 2024
We are so glad that you had an enjoyable hospitality experience with us. Thank you for your stay and we hope to see you again soon. Safe travels in the meantime!

8/10 Good

Ellen

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Team Richmond Hill, GA on Mar 25, 2024
Thank you so much for your review. We appreciate your business and hope to see you again in the future. Safe travels in the meantime!

10/10 Excellent

kevin d

Liked: Cleanliness, staff & service, property conditions & facilities
Was nice staff very helpful
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Team Richmond Hill, GA on Mar 20, 2024
We are so glad you enjoyed your stay with us! Thank you for your business. We hope to welcome you again soon and wish you the very best in the meantime.

10/10 Excellent

Connie

Stayed 1 night in Mar 2024
Response from Holiday Inn Express Team Richmond Hill, GA on Apr 8, 2024
Thank you!!!!! We totally appreciate your 5 stars and we hope to welcome you again in the future.Safe travels in the meantime!

10/10 Excellent

Patrick, Brantford

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for 2 nights and were pleasantly surprised with how clean and up to date our room was when we arrived. The staff was extremely friendly and everyone greeted us as we passed them in the halls or common areas. The breakfast was good and had more to offer than most hotel breakfasts. Would recommend this hotel!
Stayed 2 nights in Mar 2024
Response from Holiday Inn Express Team Richmond Hill, GA on Mar 20, 2024
Thank you!!!!! We totally appreciate your positive feedback! We are so glad that you had a enjoyable hospitality experience. Please come again!All the very best in the meantime!

10/10 Excellent

Taylor

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked this hotel. It was very clean and the staff were super helpful and friendly. We has an incident with a drunk guest attempting to get into my vehicle while I was in it upon check-in but the hotel handled everything with the police. Turns out the person was extremely wasted and had mistaken my vehicle for his friends. Nothing happened to my vehicle after the situation was handled. Highly recommend this hotel. Shower was great, beds were comfy and clean, breakfast in the morning was an added bonus.
Stayed 1 night in Feb 2024
Response from Holiday Inn Express Team Richmond Hill, GA on Mar 20, 2024
Thank you for leaving us such a wonderful review. We are thrilled that you enjoyed your stay. We put customer satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you and we hope to see you again soon.

10/10 Excellent

kathy

Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient, clean and the staff was friendly. The breakfast seating area was a little limited.
Stayed 1 night in Feb 2024
Response from Holiday Inn Express Team Richmond Hill, GA on Mar 20, 2024
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!Please come again!

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable. A bit noisy but otherwise very pleasant. We would come back.
Stayed 1 night in Feb 2024
Response from Holiday Inn Express Team Richmond Hill, GA on Mar 20, 2024
Thank you very much for the 5 star rating.We appreciate your business and hope to see you again in the future. Safe travels in the meantime!

10/10 Excellent

MIchael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Latoya

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Feb 2024

10/10 Excellent

Monica

Traveled with partner
The most comfortable bed! Very clean and good breakfast
Stayed 1 night in Feb 2024

10/10 Excellent

scott

Liked: Cleanliness, staff & service, property conditions & facilities
Love no smoking at all and no dogs!!❤️❤️👍👍
Stayed 1 night in Jan 2024

10/10 Excellent

Evelyn

Liked: Cleanliness, amenities, property conditions & facilities
Convenient safe clean decent breakfast comfortable room right off the expressway
Stayed 1 night in Jan 2024
Response from Holiday Inn Express Team Richmond Hill, GA on Jan 31, 2024
Thank you for leaving us a great review. We are thrilled that you enjoyed your stay with us.Please come again!

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good property
Stayed 1 night in Jan 2024
Response from Holiday Inn Express Team Richmond Hill, GA on Jan 31, 2024
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!We hope to see you again in the future.

10/10 Excellent

Mary Catherine

Liked: Cleanliness, property conditions & facilities, room comfort
Great stay
Stayed 1 night in Jan 2024

8/10 Good

Stephen C

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast room and food choices was much better than most similar hotel’s.
Stayed 1 night in Jan 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Scott

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beds are way too soft. I hv sleep apnea and soft beds smother me. You should offer firm beds as a choice.
Stayed 1 night in Dec 2023

10/10 Excellent

Heather

Stayed 1 night in Dec 2023
Response from Holiday Inn Express Team Richmond Hill, GA on Jan 31, 2024
Thank you!!!!! We totally appreciate your 5 stars and we hope to welcome you again in the future.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, comfortable, clean stay!
Stayed 1 night in Dec 2023

2/10 Terrible

Sachin

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Staff should welcome customers with a smile and greeting. Staff can also let guests know about what amenities are available on the property. None of the above happened at check-in. Staff was not at desk and when guest rang the bell the staff rudely shouted “didn’t you see me walk away this way”. Does the individual think someone who just parked in lobby and entered checking desk area knows who is working for hotel and who is not? Does guest have to assume that the person whose was in a corner near elevator is hotel staff magically? I have not seen such level of arrogance in hospitality industry. This was a shock for me especially in Georgia ( once upon a time know for Southern hospitality). This property needs to train staff in 101 level welcome and how to talk to the customer. Good luck with everything.
Stayed 1 night in Dec 2023

10/10 Excellent

roger

Liked: Cleanliness, staff & service, property conditions & facilities
This may be the best Holiday Inn Express I’ve ever stayed at. Just an all around great experience
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Team Richmond Hill, GA on Dec 15, 2023
Thanks for leaving us such a great review. We are thrilled that you enjoyed your stay with us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you and we look forward to seeing you again in the future.

10/10 Excellent

Bernadine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful.
Stayed 3 nights in Nov 2023
Response from Holiday Inn Express Team Richmond Hill, GA on Dec 15, 2023
Thank you so much for your great review. We loved having you and appreciate your business. Please come again!

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am glad i read the reviews here. Was in Richmond for a wedding, thought i made a mistake by not picking the hotel that the wedding party booked (Home2Suites across the street). After chatting with them, can confirm I made the better choice with Holiday Inn.
Stayed 2 nights in Nov 2023
Response from Holiday Inn Express Team Richmond Hill, GA on Dec 15, 2023
Thank you for being our guest and the awesome compliment! We are so glad that you had an enjoyable experience! Thank you and we hope to see you again in the future.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like - gas and dining nearby Disliked - Stafford Holiday seemed to be more welcoming
Stayed 1 night in Oct 2023

10/10 Excellent

Kimberly J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Holiday Inn Express Team Richmond Hill, GA on Oct 23, 2023
We are so glad that you had an enjoyable hospitality experience with us. Thank you for your stay and we hope to see you again soon.

10/10 Excellent

Simone

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The King room was big and clean. There was a nice tv and the bathroom was super clean. We slept comfortably
Stayed 1 night in Oct 2023
Response from Holiday Inn Express Team Richmond Hill, GA on Oct 17, 2023
Thank you so much for your awesome review.We really appreciate your business and hope to see you again soon. Safe travels in the meantime!

10/10 Excellent

Chad

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Holiday Inn Express Team Richmond Hill, GA on Oct 13, 2023
We are so glad that you had an enjoyable hospitality experience with us. Thank you for your stay and we hope to see you again soon.

6/10 Okay

Maksym

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not friendly front desk
Front desk person wasn’t friendly. Room was ok
Stayed 1 night in Oct 2023
Response from Holiday Inn Express Team Richmond Hill, GA on Oct 13, 2023
Thank you for your review. Trust that I have informed my front desk team regarding your review to make sure we always deliver satisfactory service. I hope you will give us another chance in the future, to show you that your unsatisfactory stay was an exception.Our Holiday Inn Express team wishes you safe and pleasant travels in the future.

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel room was very nice. However the breakfast options were lacking and items were not stocked as should be. Staff was not paying attention!
Stayed 1 night in Oct 2023
Response from Holiday Inn Express Team Richmond Hill, GA on Oct 13, 2023
We totally appreciate your feedback! Thank you for your business. Please come again!

10/10 Excellent

Edward

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable
Clean, good breakfast, easy on and off from highway. No extra charge for 2 queen beds in room .
Stayed 1 night in Oct 2023
Response from Holiday Inn Express Team Richmond Hill, GA on Oct 5, 2023
Thank you for your awesome review.We appreciate your business and hope to see you again soon. Safe travels in the meantime!

6/10 Okay

Adam

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 4 nights in Sep 2023
Response from Holiday Inn Express Team Richmond Hill, GA on Oct 5, 2023
Thank you for your review. We deeply regret that your stay with us did not meet your expectations. We sincerely hope to welcome you again in the future for a second chance. Safe travels in the meantime!

10/10 Excellent

Jorge

Stayed 1 night in Oct 2023
Response from Holiday Inn Express Team Richmond Hill, GA on Oct 23, 2023
We are thrilled that you were pleased. We appreciate your business and hope to see you again in the future.

6/10 Okay

Leigh

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice room, good breakfast.
Stayed 1 night in Sep 2023
Response from Holiday Inn Express Team Richmond Hill, GA on Oct 5, 2023
Thank you for your stay.We appreciate your business and we hope to see you again in the future. Safe travels in the meantime!

10/10 Excellent

George

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Holiday Inn Express Team Richmond Hill, GA on Sep 26, 2023
Thank you so much for your review. We are thrilled that you were pleased and hope to see you again in the future.Safe travels in the meantime.

10/10 Excellent

Starlyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The BEST
So comfortable. Loved the Dove shampoo, conditioner, soap and lotion. Hot breakfast was great!! Room is well designed. I'm spoiled now.
Stayed 1 night in Sep 2023
Response from Holiday Inn Express Team Richmond Hill, GA on Sep 26, 2023
Thank you!!!!! We totally appreciate your awesome feedback! We are so glad that you had an enjoyable hospitality experience! Please come again!All the very best in the meantime!

10/10 Excellent

Maria

Stayed 1 night in Sep 2023
Response from Holiday Inn Express Team Richmond Hill, GA on Oct 17, 2023
Thank you very much for your 5-star review.We appreciate your business and hope to see you again in the future. Safe travels in the meantime!

8/10 Good

Kimberly, Palm Beach Gardens

Stayed 1 night in Sep 2023
Response from Holiday Inn Express Team Richmond Hill, GA on Oct 13, 2023
Thank you for your review. We loved having you and appreciate your business. Please come again!

10/10 Excellent

Patty

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, comfy beds, right off 95
Stayed 1 night in Sep 2023
Response from Holiday Inn Express Team Richmond Hill, GA on Sep 26, 2023
Thank you so much for your feedback. We loved having you and appreciate your business. Please come again!

10/10 Excellent

Chad

Business traveler
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Holiday Inn Express Team Richmond Hill, GA on Sep 26, 2023
We are so glad that you had an enjoyable hospitality experience with us. Thank you for your stay and we hope to see you again soon.

10/10 Excellent

Anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property looked recently updated.nRoom was exceptionally clean. Free breakfast was great.
Stayed 1 night in Aug 2023
Response from Holiday Inn Express Team Richmond Hill, GA on Aug 22, 2023
Thank you for a great review.We appreciate your business and hope to see you again soon. Safe travels in the meantime!

6/10 Okay

Alice

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Close to interstate
Stayed 1 night in Aug 2023
Response from Holiday Inn Express Team Richmond Hill, GA on Aug 22, 2023
Thank you for your stay!We hope to see you again in the future.

8/10 Good

DESEAN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Holiday Inn Express Team Richmond Hill, GA on Aug 15, 2023
Thank you for your stay and for your review.We appreciate your business and hope to see you again soon in the future.

10/10 Excellent

Sarah Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My fiancé and I stopped overnight on a drive to visit friends. We got to the hotel late, but check-in was smooth and the staff was very friendly. We got to the room and were pleasantly surprised to see how large the room was. The room was clean and the bed was comfortable. The temperature was set nice and cold, which was great to walk into from the outdoor heat. In the morning, we went to get breakfast in the lobby and could not believe how delicious the food was! The eggs and biscuits and gravy were the perfect way to start the morning. We would absolutely return the next time we travel.
Stayed 1 night in Aug 2023
Response from Holiday Inn Express Team Richmond Hill, GA on Aug 10, 2023
This review made our day!Thanks for leaving us such a wonderful review. We are thrilled that you were pleased, We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you!

10/10 Excellent

Chad

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Holiday Inn Express Team Richmond Hill, GA on Jul 31, 2023
We are so glad you enjoyed your stay with us! Thank you for your business and the opportunity to be of service to you. We hope to welcome you again soon.