CLEAN ROOM/SUPER STAFF vs POOR PLANNING
Posted Apr 26, 2016 on Hotels
1) This HI was very clean and the restaurant staff was very friendly.
2) The breakfast was good, although the buffet area can get cramped (we went early), the area where the tables are is very spacious and clean.
3) My only complaints are: a) if you see I booked for 5 people, please have 5 sets of towels in the room (is this difficult to understand?) and b) I booked 2 queens & a rollaway, but this room was not large enough to accommodate a rollaway. The front desk staff did check to see if another room WAS available, but there wasn't. This is a failure of hotels.com. Not too big a deal as my kids are still young/small enough to fit in 1 bed. c) the A/C unit solenoid was loud and so was the actual unit when it kicked on/off all night.