Exterior

Reviews of Hyatt Regency Savannah

4 out of 5
Hyatt Regency Savannah
2 W Bay St, Savannah, GA

Reviews

8.8

Excellent

Rating 10 - Excellent. 2018 out of 3197 reviews" "
Rating 8 - Good. 651 out of 3197 reviews" "
Rating 6 - Okay. 279 out of 3197 reviews" "
Rating 4 - Poor. 161 out of 3197 reviews" "
Rating 2 - Terrible. 88 out of 3197 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lindsay, London

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got an upgrade when we arrived to a 4th floor room with access to a shared patio. SO beautiful. Great location to the river, shops and restaurants.
Stayed 1 night in Apr 2024

10/10 Excellent

Jessica, Sturbridge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was very fast, staff is very pleasant and helpful.
Stayed 1 night in Apr 2024
Response from Director of Operations on Apr 20, 2024
Dear Jessica, Thank you for the review and for taking the time to recognize our service. Our goal is to provide an exceptional stay, and we are delighted that our staff helped make your visit to Savannah perfect. Thank you for choosing Hyatt Regency Savannah; we look forward to welcoming you back soon.Best Regards, Jason CalderalaDirector of Operations

8/10 Good

Ed

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
food much to expensive
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 19, 2024
Dear Valued Guest, Thank you for the feedback. It is a pleasure to know that your visit with us was enjoyable. However, we are sorry for any inconvenience you experienced while here. We hope to see you again soon at Hyatt Regency Savannah. Best Regards, Jason CalderalaDirector of Operations

8/10 Good

Thomas, Laurel

Traveled with partner
Liked: Amenities, property conditions & facilities
Nice property and location. The property could be updated. Front desk staff was ok and bar area was slow.
Stayed 3 nights in Apr 2024
Response from GENERAL MANAGER on Apr 18, 2024
Dear Thomas, Thank you for allowing us to host your recent visit to Hyatt Regency Savannah. Your kind words are most appreciated, particularly those noting the gracious hospitality provided by our associates. We are thrilled to read that you felt so at home with us and that our great location served you well. Our focus is on providing our guests with an exceptional experience, so we appreciate all of your comments. We have taken note of the concerns you raised as we continually strive to ensure a perfect visit for every guest. Thank you again for sharing, and we hope to see you soon. Best Regards, Jason Calderala,Director of Operations

6/10 Okay

Nadine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rooms and bathrooms are very dirty if you Look closely. You can tell the corners and areas around showers, windows, doors is not kept clean. I was surprised this hotel is rated as excellent - I would say average
Stayed 1 night in Apr 2024
Response from Director of Operations on Apr 17, 2024
Dear Nadine, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. This has been addressed, and we are very grateful for your patience. Each of our associates is committed to providing the most comfortable accommodations, and we hope we have the opportunity to demonstrate this to you on a future visit.Best Regards, Jason CalderalaDirector of Operations

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very convenient to historic Savannah and all the staff was very helpful & nice
Stayed 3 nights in Apr 2024
Response from Director of Operations on Apr 17, 2024
Dear David, Thank you for allowing us to host your recent visit to Savannah. Your kind words are most appreciated, particularly those noting the gracious hospitality provided by our associates. We are thrilled to read that you felt so at home with us and that our great location served you well. On behalf of all of us at Hyatt Regency Savannah, the pleasure was ours, and we look forward to you joining us again soon.Best Regards, Jason CalderalaDirector of Operations

8/10 Good

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Director of Operations on Apr 16, 2024
Dear Yolanda, Thank you for your fabulous rating and letting us know your stay at Hyatt Regency Savannah was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future.Best Regards, Jason CalderalaDirector of Operations

8/10 Good

Lauriean

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Nice hotel, overrated price , taxes are outrages, no parking only valley for all that money not worth it
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 17, 2024
Dear Lauriean, Thank you for the feedback. It is a pleasure knowing your visit with us was an enjoyable one. However, we were disappointed that you felt the price did not meet your expectations. We hope to see you again soon at Hyatt Regency Savannah. Best Regards, Jason CalderalaDirector of Operations

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Apr 2024
Response from Director of Operations on Apr 15, 2024
Dear Richard, Thank you for the great review! It is always exciting to know that we exceeded our guest's expectations; we are glad you enjoyed everything about your time with us. It was a pleasure hosting you at Hyatt Regency Savannah, and we hope to see you again soon. Best Regards, Jason CalderalaDirector of Operations

6/10 Okay

John Jay

Traveled with family
Disliked: Amenities
The property’s best asset is that it is very conveniently located the historic district and many great restaurants. The hotel’s square box design with vaulted lobby ceilings is an old and tired design. We had a lobby view room that was dark, even with all the room lights turned on. Bathroom mirror was old and tired looking, with trim pealing off. Shower did now drain water well. The bar in the lobby was three stars at best. Staff refused to clear our table saying they provided “bar service only.” So we bussed our own table to clean it, picked our own drinks up at the bar and took them to our table. The roof top bar at the Bohemian Hotel next door was a much better experience. The “resort” fee charged by the hotel I guess is standard one days, but nothing about this property except its location justifies a resort charge.
Stayed 2 nights in Apr 2024
Response from Director of Operations on Apr 15, 2024
Dear Mr. Jay, Thank you for your recent stay and your feedback. We sincerely apologize for disappointing you with the layout of our hotel and the overall condition of your accommodations. We understand your frustration and appreciate your patience. We will share these notes with the appropriate individuals for future modernization plans for our hotel. We are grateful for all of your comments, as we are always looking for ways to improve and enhance our guest experiences. Also, we are sorry for the disappointment you had with our bar and regret the inconvenience it caused. We will discuss your feedback with our team as we are committed to enhancing our services and guest experience on all levels. Thank you again; we do hope that you will reconsider and return in the future. Best Regards, Jason CalderalaDirector of Operations

10/10 Excellent

Jill, Fleming Island

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff from check in to check out was phenomenal! They went our of their way to make our stay enjoyable. I would definitely recommend!!
Stayed 2 nights in Apr 2024
Response from Director of Operations on Apr 13, 2024
Dear Jill, Thank you for the review and for taking the time to recognize our service. Our goal is to provide an exceptional stay, and we are delighted that our staff helped make your visit to Savannah perfect. Thank you for recommending Hyatt Regency Savannah; we look forward to welcoming you back soon.Best Regards, Jason CalderalaDirector of Operations

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from General Manager on Apr 13, 2024
Dear Josh, Thank you for your fantastic rating! We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to Hyatt Regency Savannah.Best Regards, Jason CalderalaDirector of Operations

8/10 Good

Christel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Director of Operations on Apr 13, 2024
Dear Christel, We appreciate you taking the time to share your rating with fellow travelers online. It was a pleasure hosting your visit, and we look forward to welcoming you back to Hyatt Regency Savannah.Best Regards, Jason CalderalaDirector of Operations

10/10 Excellent

Ethan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at the Hyatt Regency. The staff was very helpful and friendly, the room was clean and quiet, and the hotel was very close to everything in the historic district. We had a great time in Savannah, and the Hyatt Regency was a big part of that!
Stayed 3 nights in Apr 2024
Response from CJ on Apr 10, 2024
My name is Chris Jordan, Assistant Operations Manager, at the Hyatt Regency Savannah. Thank you for taking the time to fill out a survey regarding your recent stay with us. Your loyalty is important to us, and we truly value the information so we can continue to enhance our operations. I am glad to hear that the stay was to your satisfaction!

10/10 Excellent

DIANE

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a lovely hotel
Stayed 1 night in Mar 2024
Response from Ciara Colton on Apr 9, 2024
Thank you for your review!

8/10 Good

Amilcar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Corporate characterless property. Carpet in the room had seen better days. Small tight bathroom.
Stayed 3 nights in Apr 2024
Response from Director of Operations on Apr 9, 2024
Dear Amilcar, Thank you for rating your recent stay with us and for sharing details about your visit to Hyatt Regency Savannah. We seek to provide an exceptional experience for each guest; therefore, we regret that your room did not meet your expectations. We apologize for any inconvenience you experienced, and we appreciate you bringing these observations to our attention. We hope you will give us another chance to provide you with the outstanding stay you deserve. Best Regards, Jason CalderalaDirector of Operations

8/10 Good

Pedro, Miami Beach

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i think it was safe and effective
Stayed 1 night in Apr 2024
Response from Director of Operations on Apr 9, 2024
Dear Pedro, Thank you for allowing us to host your recent visit to Savannah. Your kind words are most appreciated, particularly those noting the hospitality provided by our associates. We are thrilled to read that you felt so at home with us and that our beautiful property served you well. On behalf of all of us at Hyatt Regency Savannah, the pleasure was ours, and we look forward to you joining us again soon.Best Regards, Jason CalderalaDirector of Operations

10/10 Excellent

diane

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in
Stayed 1 night in Apr 2024
Response from Director of Operations on Apr 9, 2024
Dear Diane, We are delighted that you found our check-in service seamless and enjoyable. It is our pleasure to ensure a hassle-free and welcoming start to your stay. Your feedback is greatly appreciated and serves as motivation for our team to maintain the highest standards of service. We hope to see you again soon at Hyatt Regency Savannah!Best Regards, Jason CalderalaDirector of Operations

6/10 Okay

Adnan

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Director of Operations on Apr 9, 2024
Dear Adnan, Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Best Regards, Jason CalderalaDirector of Operations

10/10 Excellent

Claudia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Director of Operations on Apr 7, 2024
Dear Claudia, Thank you for sharing about your stay at Hyatt Regency Savannah. We appreciate the gracious rating and are glad you enjoyed many aspects of your visit. We love providing a seamless travel experience with our outstanding location, service, and amenities. Thank you again for choosing us, and we look forward to your return!Best Regards, Jason Calderala,Director of Operations

10/10 Excellent

Natalie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel! You can walk to any in the area!
Stayed 3 nights in Apr 2024
Response from Director of Operations on Apr 7, 2024
Dear Natalie, Thank you for choosing us and for the outstanding review. We are glad that you loved our thoughtfully crafted property and that our optimal location added to the enjoyment of your visit. We hope to welcome you to the Hyatt Regency Savannah again soon!Best Regards, Jason Calderala,Director of Operations

10/10 Excellent

Terri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had such a wonderful time in Savannah. The Hyatt staff and accommodations made it even better!
Stayed 2 nights in Apr 2024
Response from Director of Operations on Apr 7, 2024
Dear Terri, Thank you for the review and for taking the time to recognize our service. Our goal is to provide an exceptional stay, and we are delighted that our beautiful property and intuitive associates helped make your visit to Savannah perfect. Thank you again for choosing Hyatt Regency Savannah, and we look forward to welcoming you back soon.Best Regards, Jason Calderala,Director of Operations

6/10 Okay

tracy

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Be prepared to wait at least 30 minutes for your vehicle at Valet. Not sure how they run it but my final day.. I was the only one at Valet at 6:40am and it took 40 minutes for my truck.. they are not running a very tight ship in that area.
Stayed 2 nights in Apr 2024
Response from Director of Operations on Apr 6, 2024
Dear Tracy, Thank you for sharing your review with other travelers. We are sorry that you experienced a long wait-time with our valet service. Our goal is to provide outstanding hospitality in all areas of our hotel; therefore, we are grateful for your feedback as we continually strive to improve our efforts. We look forward to making your next stay even better.Best Regards, Jason CalderalaDirector of Operations

8/10 Good

Nicki

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean with a great location. My only set back was i was charged 25 additional for a wristband just for a friend to visit me in the hotel.
Stayed 2 nights in Mar 2024
Response from Director of Operations on Apr 6, 2024
Dear Nicki, Thank you for choosing us and for the outstanding review. We are glad to read you liked your clean accommodations and that our location near added to the enjoyment of your visit. We hope to welcome you to the Hyatt Regency Savannah again soon!Best Regards, Jason CalderalaDirector of Operations

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in a great location, literally on top of River St., with great river views and access to restaurants and shopping. Some staff seem newer and lack knowledge of functions but are very willing to please. One elevator to parking, pool and River St has been down for months creating a bottleneck for guests needing access to those facilities.
Stayed 2 nights in Apr 2024
Response from Director of Operations on Apr 5, 2024
Dear Richard, Thank you for allowing us to host your recent visit to Savannah. Your kind words are most appreciated, particularly those noting the gracious hospitality provided by our associates. We are thrilled to read that you felt so at home with us and that our great location served you well. On behalf of all of us at Hyatt Regency Savannah, the pleasure was ours, and we look forward to you joining us again soon.Best Regards, Jason CalderalaDirector of Operations

10/10 Excellent

Shirmah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 5, 2024
Dear Shirmah, Thank you for rating your experience at Hyatt Regency Savannah. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area.Best Regards, Jason CalderalaDirector of Operations

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Managing Director on Apr 5, 2024
Dear Chris, Thank you for your nice rating and letting us know that your stay at Hyatt Regency Savannah was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future.Best Regards, Jason CalderalaDirector of Operations

10/10 Excellent

yoselyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good installation
Stayed 1 night in Mar 2024
Response from Director of Operations on Apr 4, 2024
Dear Yoselyn, Thank you for your fantastic rating! We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to Hyatt Regency Savannah.Best Regards, Jason CalderalaDirector of Operations

10/10 Excellent

melora

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed everything about our stay!
Stayed 1 night in Apr 2024
Response from Director of Operations on Apr 4, 2024
Dear Melora, Thank you for the great review! It is always exciting to know that we exceeded our guest's expectations; we are glad you enjoyed everything about your time with us. It was a pleasure hosting you at Hyatt Regency Savannah, and we hope to see you again soon. Best Regards, Jason CalderalaDirector of Operations

4/10 Poor

Donald

Traveled with group, Traveled with family
Liked: Cleanliness
Parking $48 per night. I was shocked once I arrived and saw the sign announcing the proposed charge. I won’t make the same mistake again. In the future I’ll verify parking and other charges before booking.
Stayed 1 night in Mar 2024
Response from Director of Operations on Apr 5, 2024
Dear Donald, Thank you for staying with us and for reviewing your experience. It is never our intention to disappoint; therefore, we regret not meeting your expectations regarding our parking fees. Our fees are posted on our website, and we apologize if there was any miscommunication on our part. We appreciate all of your great feedback and hope to have you as our guest again.Best Regards, Jason CalderalaDirector of Operations

6/10 Okay

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was pretty and right by the river. The downside there was no parking, no breakfast, no extras. River Street is so over rated. I think I wI used a parking garage. Much cheaper than the valet parking. There are 2 parking garages within walking distance.
Stayed 3 nights in Mar 2024
Response from Director of Operations on Apr 4, 2024
Dear Kim, Thank you for being for being our guest and for the feedback. We are glad to read you had an overall satisfactory visit and that our location was perfect for your needs. However, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope you will come back soon and let us show you the hospitality we are known for providing. Best Regards, Jason CalderalaDirector of Operations

6/10 Okay

Vaughan, Richmond

Disliked: Staff & service
$50 to park
Stayed 1 night in Apr 2024
Response from Director of Operations on Apr 3, 2024
Dear Vaughan, Thank you for taking the time to evaluate our hotel. We are pleased that you enjoyed your stay overall; however, we regret your disappointment with the parking fees. These fees are listed on our website, and we will share your comments appropriately. We hope to have another chance to provide a better experience in the future. Best Regards, Jason CalderalaDirector of Operations

10/10 Excellent

sheena, Birmingham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
central location. spacious room
Stayed 1 night in Mar 2024
Response from Director of Operations on Apr 2, 2024
Dear Sheena, Thank you for choosing us and for the outstanding review. We are glad to read you liked your room and that our location added to the enjoyment of your visit. We hope to welcome you to the Hyatt Regency Savannah again soon!Best Regards, Jason CalderalaDirector of Operations

8/10 Good

Brady

Traveled with pets, Traveled with family
Liked: Amenities, property conditions & facilities
Overall very good
Stayed 1 night in Mar 2024
Response from Director of Operations on Apr 2, 2024
Dear Brady, Thank you for sharing about your stay at Hyatt Regency Savannah. We appreciate the flattering remarks and are glad you enjoyed many aspects of your visit. Thanks for choosing us, and we look forward to your return!Best Regards, Jason CalderalaDirector of Operations

10/10 Excellent

Satoko

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved view from hotel room on river and also restaurant balcony. Indoor pool was small
Stayed 1 night in Mar 2024
Response from Director of Operations on Apr 3, 2024
Dear Satoko, Thank you for choosing Hyatt Regency Savannah and sharing your experience. We are glad you enjoyed the amazing views of the river from your accommodations and the restaurant balcony. We also appreciate your feedback regarding the indoor pool and have shared it appropriately. Thank you again for choosing to stay with us, and we look forward to welcoming you back for another memorable experience in the future.Best Regards, Jason CalderalaDirector of Operations

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful and clean
Stayed 1 night in Mar 2024
Response from Director of Operations on Apr 2, 2024
Dear Martha, Thank you for the great review! It is always exciting to know that we exceeded our guest's expectations; we are glad you enjoyed everything about your time with us. It was a pleasure hosting you at Hyatt Regency Savannah, and we hope to see you again soon. Best Regards, Jason CalderalaDirector of Operations

10/10 Excellent

Orlando, Spring Hope

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay at Hyatt Regency Savannah! Exceptional service, beautiful rooms, and perfect location. Highly recommend for a memorable trip!
Stayed 2 nights in Mar 2024
Response from Director of Operations on Apr 2, 2024
Dear Orlando, Thank you for being our guest and for taking the time to review your experience at Hyatt Regency Savannah. It's nice to know you found your room comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. We are glad our location added to the enjoyment of your visit. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Best Regards, Jason CalderalaDirector of Operations

10/10 Excellent

Catalin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option on the riverfront.
Stayed 1 night in Mar 2024
Response from Director of Operations on Apr 1, 2024
Dear Catalin, Thank you for choosing us and for the outstanding review. We are glad our riverfront location added to the enjoyment of your visit. We are grateful for your recommendation and look forward to welcoming you to the Hyatt Regency Savannah again soon.Best Regards, Jason CalderalaDirector of Operations

6/10 Okay

Raneesh

Traveled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
Nice river view room, however the bathroom is awefully small we struggled with our toddler. We had dinner at the in house restaurant and it was a bad idea, my food was tiny cauliflower dish with too much salt in it and wife got fried chicken which was mediocre, I think walmart serves better fried chicken. Staff at the reception and Valet were nice and helpful. Probably wont stay here again.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 2, 2024
Dear Raneesh, Thank you for being our guest and for the feedback. We are glad to read you enjoyed the review view from your room. However, we are disappointed to know you did not enjoy your meal. We work hard to provide quality, fresh food; therefore, we are genuinely sorry we did not meet your expectations. Your comments have been shared with our culinary team, and we appreciate the feedback. Thank you for your specific feedback regarding our bathroom setup. We hope you will reconsider and stay with us again the next time you are in the area.Best Regards, Jason CalderalaDirector of Operations

10/10 Excellent

Alexandria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations on Mar 31, 2024
Dear Alexandria, It was a pleasure having you as our guest at Hyatt Regency Savannah. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Best Regards, Jason CalderalaDirector of Operations

10/10 Excellent

Christopher, Sebastian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View! Heated Indoor Pool!
Stayed 1 night in Mar 2024
Response from Director of Operations on Mar 30, 2024
Dear Christopher, Thank you for allowing us to host your recent visit to Savannah. We are delighted to read you enjoyed the breathtaking view and the heating pool. Thank you for choosing Hyatt Regency Savannah; we look forward to welcoming you back soon.Best Regards, Jason CalderalaDirector of Operations

10/10 Excellent

Storm

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at the King room with the river view and we enjoyed watching the Ships and Yachts sail by. River street is literally by the hotel. Food and dining options are decent and within 5-10mins. We had to park at the public parking lot across the hotel which was about $36 for two days which was affordable compared to the valet parking provided by the hotel.
Stayed 2 nights in Feb 2024
Response from Director of Operations on Mar 30, 2024
Dear Storm, Thank you for choosing us and for the outstanding review. We are thrilled that you loved your accommodations and that the breathtaking views helped to energize your stay. We are also glad our location added to the enjoyment of your visit. We hope to welcome you to the Hyatt Regency Savannah again soon!Best Regards, Jason CalderalaDirector of Operations

10/10 Excellent

Luke, Cookeville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. A little pricey. But you Pay for what you get. Room had new carpet that was not properly installed.
Stayed 4 nights in Mar 2024
Response from Director of Operations on Apr 13, 2024
Dear Luke, Thank you for sharing about your stay at Hyatt Regency Savannah. We appreciate the flattering remarks and are glad you enjoyed many aspects of your visit. We value your additional feedback regarding the carpet and have taken a note of it. Thanks for choosing us, and we look forward to your return!Best Regards, Jason CalderalaDirector of Operations

2/10 Terrible

Ethioblack

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The day we arrived at the hotel, we were told that the booking was canceled, and we didn’t have a reservation. We were disrespected and mistreated. We have always booked our vacations through Expedia, but we were treated as if we were inexperienced and unknowledgeable. The front desk person (she claimed to be the on-duty manager) told us she had some other hotel recommendations if we wanted. She mentioned they tried to reach us, but we have not received any calls or emails in advance. We booked the hotel several weeks before, buying insurance as well. Even though insurance expires on 03/20 (Expedia emailed us about the confirmation of our booking), we found out we received an email about the failed payment on the day of the check-in. After a lot of back and forth, she gave us a room( which was not the room we paid for), after previously claiming that they were not vacant, which was a downgrade—a tiny room with two full beds and no waterfront/city view. Since we had no option after a long drive, we took it anyway. Two days passed, and we asked the room to be cleaned. The cleaners came, but they didn’t change the sheets, make the bed, or replenish toilet paper and napkins. Very disappointed.
Stayed 4 nights in Mar 2024
Response from Director of Operations on Mar 29, 2024
Dear Ethioblack, Thank you for being our guest and for the feedback. We sincerely apologize for the issues regarding the reservation and for the service shortfalls you experienced while here. This is not typical of our service, and we certainly understand your frustration and are grateful for your patience. We have addressed these matters with the appropriate team to ensure this is not repeated. We are also sorry for the lack of cleanliness and amenities in your room during your stay. Providing comfortable and well-maintained accommodations is essential to us, and we regret that we fell short of your expectations in this regard. Your feedback will be addressed with our team to prevent similar occurrences in the future. We hope you will revisit us so we can provide you with the hospitality and accommodations you deserve.Best Regards, Jason CalderalaDirector of Operations

10/10 Excellent

Quineisha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view of the river!
Stayed 1 night in Mar 2024
Response from Director of Operations on Mar 30, 2024
Dear Quineisha, Thank you for the excellent review of Hyatt Regency Savannah. Our breathtaking views of the river are truly spectacular, and we love that this helped to make your stay even more memorable. It was our pleasure hosting you, and we look forward to doing so again on your next visit to Savannah.Best Regards, Jason CalderalaDirector of Operations

10/10 Excellent

HRISTINA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful!
Stayed 1 night in Mar 2024
Response from Director of Operations on Mar 26, 2024
Dear Hristina, It is rewarding to know you loved your stay! All of us here at Hyatt Regency Savannah look forward to making many more great memories with you. Thank you for choosing us during your time in the area.Best Regards, Jason Calderala,Director of Operations

10/10 Excellent

Cody

Traveled with partner
Liked: Amenities, property conditions & facilities
Great hotel with the perfect location. We were able to walk anywhere we wanted to go and it’s right on the river. Very clean and staff were amazing. 10 out of 10 on customer service!
Stayed 2 nights in Mar 2024
Response from Director of Operations on Mar 26, 2024
Dear Cody, Thank you for your gracious review of Hyatt Regency Savannah. We are glad our location was convenient to everything you wanted to do on this visit. It was a pleasure to read that you loved our spotless property and the attentive service from our devoted associates. We appreciate your business and hope to see you again on your next visit to the area.Best Regards, Jason Calderala,Director of Operations

8/10 Good

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location close to city market, great restaurants, and the river!
Stayed 1 night in Mar 2024
Response from Director of Operations on Mar 26, 2024
Dear Amy, Thank you for choosing us and for the wonderful review. We are glad our location near the market, restaurants, and the river added to the enjoyment of your visit. We hope to welcome you to the Hyatt Regency Savannah again soon!Best Regards, Jason Calderala,Director of Operations

4/10 Poor

Anne

Traveled with family
Paint was peeling in the bathroom. Overall condition of the room was not good. Bathroom was very small. Room was very dated.
Stayed 1 night in Mar 2024
Response from Director of Operations on Mar 25, 2024
Dear Anne, Thank you for taking the time to review our hotel. We apologize for the disappointment you had with the overall look and feel of your accommodations. We are always looking for ways to improve, and we have taken note of your comments on our plans for developing the property. We are grateful for your feedback and hope to have another opportunity to host you in the future.Best Regards, Jason Calderala,Director of Operations

10/10 Excellent

Robert, Raleigh

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, clean room, helpful staff. Loved the perks like beer/vine tasting, shop credit, etc.. Good breakfast buffet. Walkable, right at the river front close to city market, We checked in our car at our arrival and not needed it till the time of our departure. Had a great experience . Highly recommend this hotel!
Stayed 2 nights in Mar 2024
Response from Director of Operations on Mar 27, 2024
Dear Robert, Thank you for choosing Hyatt Regency Savannah and for your great review. We are glad our location was convenient for everything you wanted to do on this visit and that our devoted associates took great care of you. We will certainly share your praises with them. We are also happy to know you liked our well-maintained accommodations and enjoyed our breakfast offerings. Thank you again for your recommendation to our future guests. It would be a pleasure to welcome you back anytime you visit our area. Best Regards, Jason CalderalaDirector of Operations