Posted Mar 20, 2017
Stay away if you can. Check in process was fine. When I got to my room it was very stink. Later that night I was about to get in bed, and there was a bed bug on my bed. Put the flashlight on it, and it was crawling fast about to get back under the mattress. I called guest services, and they put us in a different room,. But honestly I was so uncomfortable that we slept in the car. Saturday morning I went to the office to speak with management. She basically dismissed my concern as if it meant nothing to her. She said they have not had a bed bug case in years, and that she will contact eco lab to come Monday morning to investigate. She told me Savannah has a lot of bugs and people assume bed bug. Well I tried to show her the pic I took and she said that she will wait until Monday to hear what Eco Lab says. A few hours later she called to say that I still had some belongings in the room, and we were suppose to check out. I told her that O paid for 2 nights. I know she did not think that $600.00 was for one night at this place. She claims Expedia did not send them info that it was 2 nights. That sounds like BS considering everything Expedia sent me showed March 17-19. When my friend came in with me to correct the situation. While me and my guest were talking about the horrible experience regarding the bed bug and now the issue with the reservation, the manager rudely interrupted stated that she has already addressed the issue and E
Comment from Hotel Management
Apr 4, 2017 by LQ Customer Care, Hotel Management
Thank you for your review. We would like to extend our sincerest apologies for the inconveniences you experienced during and after your stay. The lack of professionalism and concern that you described is certainly not the standard code of conduct. We will be forwarding your feedback to the appropriate management team to be reviewed. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
LQ Customer Care