Beautiful suite, but there's some work to do.
Posted Mar 24, 2017
Stayed in a beautiful suite at the Olde Harbour Inn. Very large loft bedroom, living room and small but lovely bedroom with Great river view. Beautifully decorated. Tons of storage. Strange thing was, In the bathroom it's a different story. The tub was very worn and actually rough on the feet as it's really in need of reglazing. Toilet and cabinet also not in the best shape. But the real issue was cleanliness. We came the day after St. Patrick's Day festivities and all hotels were working hard to get back to normal, so we were understanding when we checked in that the floors were visibly dusty and dirty throughout. Thought it would improve the next day but it didn't. Left a housekeeping tip each day and finally a (pleasantly worded) note requesting a sweeping as well as another roll of TP, lotion and coffee, all of which we were out of. Also, both robes in the room were clearly never laundered, one contained and bodily emission I will not go into. After housekeeping's visit it was clear there was no cleaning or restocking. Very frustrating. Management kindly gave us two free breakfasts as an apology, and the breakfasts were wonderful. On the final day it appeared they had mopped the room right over the dirt on the floors, so still no improvement. I have never complained at a hotel, but had to as this got to be too much. The wine and cheese hour is wonderful. Hard to rate this hotel - we were in love with the suite but the housekeeping issues may prevent our return
Comment from Hotel Management
Mar 27, 2017 by Susan P, Hotel Management
Thank you for the review! I wanted to again apologize for the housekeeping issues you experienced during your stay. I did speak to the attendant who cleaned your room and used your review as a learning too for our staff.
We are hoping to begin the process of bathroom renovations soon! Again, thank you so much for your feedback, we take all guest reviews very serious!