Hotel in the Historic Centre
Posted Mar 24, 2017
Not to the standard of Planters Charlston, so disappointing, decor tired, lifts dubious, reception demanded full room payment on arrival, almost the third word they said, also took $50 authorisation on possible hotel purchases, never had this before and have travelled worldwide.
Reception staff just going through the motions of guest relations.
Items found in room on arrival from previous guests, safe not working had to get maintenance to come and fix, this should have been already dealt with, they appear to only react to guest comment before dealing with anything. Complained to reception about lift. E mailed prior to visit to book Pink House table and for Valet parking, not picked up on and had to have table at a much later time than wanted. Pink House excellent by the way, and Recommended.
Otherwise a basic hotel, could have stayed in the Holiday inn for less and got same experience.