The roach motel.
Posted Nov 14, 2016 on Hotels
The first night the room (427) was so roach infested (see photos below) that we went down to the front desk and asked them to move us; they had no other rooms, and we asked that they spray for the bugs when we went to dinner. The room also was not clean, and we also complained about that. They did spray the room for roaches and did clean a little (sheets had red stains they never changed.) We were able to sleep there that first night; however, the second night when we returned to the room, we found MORE roaches (see photos). We again went to the front desk to complain; they offered us another room that we would not accept until we checked it for bugs. We asked one of the two front desk people to go with us to the new room to check as well; they refused. We did go to the offered room, found roaches, came back, asked the clerks for the manager (second time we asked). They said s/he was not in the hotel for the second time. They became very abusive and implied that I was the problem, not the bugs. We reported the problem to Hotel.com the next day, reported the health issues (bugs) to the Chatham Health Department, and intend to report the manager and motel to the Quality Inn main office. The visit was awful, roaches in the bed, in our luggage, hardly slept at all because no rooms in town available.