Seasonal outdoor pool

Reviews of Quality Inn Richmond Hill - Savannah I-95

2.5 out of 5
Quality Inn Richmond Hill - Savannah I-95
4300 Coastal Hwy US 17 South, Richmond Hill, GA

Reviews

6.2
Rating 10 - Excellent. 168 out of 1008 reviews" "
Rating 8 - Good. 247 out of 1008 reviews" "
Rating 6 - Okay. 214 out of 1008 reviews" "
Rating 4 - Poor. 188 out of 1008 reviews" "
Rating 2 - Terrible. 191 out of 1008 reviews" "

6.0/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Barbara

Traveled with partner
Disliked: Cleanliness, amenities
The room had dust and dirt in the corners. The floor was dirty. Exposed pipes were rusty. Bed cover was old, wrinkled and looked nasty. No drain in sink or tub. Tub did not drain when showering. Continental breakfast was a joke. Very limited. Would not recommend. The lobby was tidy and clean, though.
Stayed 1 night in Mar 2024
Response from M on Mar 29, 2024
Dear Barbara,Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced due to the cleanliness issues in your room. This does not reflect our usual standards, and we take your feedback seriously. Our housekeeping team will be informed, and immediate steps will be taken to rectify the situation and ensure thorough cleaning procedures are followed. We would be grateful if you allow us to make amends and improve your experience during your next stay.Sincerely,Management Team

8/10 Good

Ganeshbabu

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ambiance was good
Stayed 1 night in Mar 2024
Response from M on Mar 29, 2024
Dear Ganeshbabu,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy to know you liked your stay and we hope you choose us again in the future. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team

4/10 Poor

Wendy

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was not clean to my standards.
Stayed 1 night in Mar 2024
Response from M on Mar 29, 2024
Dear Wendy,We sincerely apologize for the experience you have had. This is unacceptable and does not meet our standards of cleanliness. Our housekeeping team strives to maintain high cleanliness standards, and we will address this issue promptly to ensure it does not reoccur. Your comments are invaluable to us as we continuously work to improve our services. On that note, we earnestly ask for another chance to host you better.Sincerely,Management Team

4/10 Poor

Billy

Liked: Staff & service
Disliked: Property conditions & facilities
Right beside interstate and obviously thin walls.
Stayed 1 night in Mar 2024
Response from M on Mar 29, 2024
Dear Billy,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy to know you liked your stay and we hope you choose us again in the future. Thank you for your business, we look forward to seeing you soon.Sincerely,Management Team

10/10 Excellent

Leah

Traveled with partner
Liked: Staff & service, amenities
I just didnt like the bed it was firm, but everything else was good. Also no elevator just stairs but there's only 2 floors so its not to bad.
Stayed 1 night in Mar 2024
Response from M on Mar 22, 2024
Dear Leah,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future and we are indeed looking forward to your next visit. See you soon!Best regards,Management Team

8/10 Good

Nigeria

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 2 nights in Mar 2024
Response from M on Mar 22, 2024
Dear Nigeria,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy to know you liked your stay and we hope you choose us again in the future. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team

6/10 Okay

Susan

It’s a truck stop. We have dogs so the rooms are a little worn. Not terrible for a night. Very convenient right off 95
Stayed 1 night in Mar 2024
Response from M on Mar 22, 2024
Dear Susan,Thank you for sharing your feedback with us. We appreciate knowing the positive aspects of your stay and areas where we can improve. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Rest assured, we will investigate the issues and make the necessary corrections. On that note, we appreciate you bringing your concern to our notice. We earnestly ask for another chance to host you better.Sincerely,Management Team

10/10 Excellent

Jorge

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and great location! I've stayed here multiple times.
Stayed 1 night in Mar 2024
Response from M on Mar 15, 2024
Dear Jorge,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future and we are indeed looking forward to your next visit. See you soon!Best regards,Management Team

8/10 Good

Mariann

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was not great. Most hotels complementary breakfasts include bagels, toast or muffins. Nothing like that was offered.
Stayed 1 night in Mar 2024
Response from M on Mar 15, 2024
Dear Mariann,Thank you for sharing your experience. While we are delighted to know that you liked your stay overall, we apologize for the only gripe you faced with breakfast offerings. We will communicate this to the team and will certainly upgrade our quality of services. Thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best regards,Management Team

8/10 Good

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities
The place was near many restaurants and the interstate
Stayed 1 night in Mar 2024
Response from M on Mar 15, 2024
Dear Joseph,Thank you for sharing your experience. We are glad that you liked your stay overall considering the location as an additional benefit. It is pleasing to know that we could win your trust and provide you with the best. We hope to enhance this experience even further in the future and we are indeed looking forward to your next visit. See you soon!Best regards,Management Team

10/10 Excellent

sega

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean room. Will stay here again.
Stayed 1 night in Mar 2024
Response from M on Mar 8, 2024
Dear Sega,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future and we are indeed looking forward to your next visit. See you soon!Best regards,Management Team

8/10 Good

Robert

Traveled with family
The place has become shabby since our last stay there. The breakfast was deficient.
Stayed 1 night in Mar 2024
Response from M on Mar 8, 2024
Dear Robert,Thank you for bringing this to our attention. We are surely making upgrades to revamp our property and quality of services. We highly value guest feedback, as we understand there is always room for improvement. On that note, we hope you will choose to stay with us again in the future, so we can serve you even better.Sincerely,Management Team

6/10 Okay

Rebecca

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from M on Mar 8, 2024
Dear Rebecca,Thank you for taking the time to share your review with us. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please feel free to provide more details so that we can address the issue promptly. Regardless, please accept our sincere apologies for failing to exceed your expectations. Thank you for your business and we look forward to seeing you soon. Sincerely,Management Team

10/10 Excellent

Hassan

Liked: Staff & service
Disliked: Property conditions & facilities
Can hear everything. Hard to sleep
Stayed 1 night in Mar 2024
Response from M on Mar 8, 2024
Dear Hassan,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future and we are indeed looking forward to your next visit. See you soon!Best regards,Management Team

2/10 Terrible

Julianna

Traveled with family
Toilet was filthy. Urine on seat and on floor
Stayed 1 night in Mar 2024
Response from M on Mar 8, 2024
Dear Julianna,We are disheartened to know that your recent stay with us was not up to the mark. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please feel free to provide more details so that we can address the issue promptly. Regardless, please accept our sincere apologies for failing to exceed your expectations. Thank you for your business and we look forward to seeing you soon. Sincerely,Management Team

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
My only drawback was that the beds were too high for petite me. I am not a fan of foam beds. Overall, the stay was pleasant and I would stay here again.
Stayed 1 night in Mar 2024
Response from M on Mar 8, 2024
Dear Patricia,Your feedback is very valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy to know you liked your stay with us and we hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best regards,Management Team

8/10 Good

Charles

Disliked: Property conditions & facilities
Coffee maker in room did not work. Shower did not get warm. Ple ty of hot water at sink. My diagnosis would be that shower needs a new diverter to mix hot and cold.
Stayed 1 night in Mar 2024
Response from M on Mar 8, 2024
Dear Charles,Thank you for taking the time to share your review with us and we apologize for the inconvenience you faced with the shower and Coffee maker. We assure you that we will make the necessary corrections. We highly value guest feedback, as we understand there is always room for improvement. On that note, we earnestly ask for another chance to host you better. Sincerely,Management Team

10/10 Excellent

Lynette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from M on Feb 29, 2024
Dear Lynette,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best regards,Management Team

10/10 Excellent

Paul

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from M on Feb 29, 2024
Dear Paul,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best regards,Management Team

2/10 Terrible

Jennifer

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stained furniture, floor coming up, stains all over the walls, refrigerator doesn’t work, but the front desk attendant was nice
Response from M on Feb 29, 2024
Dear Jennifer,Thank you for taking the time to share your review with us. We are beyond disheartened to know that your recent stay with us was not up to the mark. We assure you that we are indeed taking gradual steps to upgrade our property and enhance our hotel rooms to improve our quality of services. On that note, we hope you will choose to stay with us again in the future, so we can serve you better. Sincerely,Management Team

8/10 Good

Brian

Traveled with family and small children
Quite
Stayed 1 night in Feb 2024
Response from M on Feb 14, 2024
Dear Brian,Your feedback is very valuable to us and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

10/10 Excellent

Brian

Clean
Stayed 1 night in Feb 2024
Response from M on Feb 14, 2024
Dear Brian,Your feedback is very valuable to us and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

10/10 Excellent

Shaunik

Liked: Cleanliness, staff & service, property conditions & facilities
Great Property
Stayed 3 nights in Jan 2024
Response from M on Feb 2, 2024
Dear Shaunik,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

6/10 Okay

kristina

Stayed 1 night in Dec 2023
Response from M on Jan 11, 2024
Dear Kristina,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely,Management Team

10/10 Excellent

kelli

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very roadside like but clean and friendly.
Stayed 1 night in Dec 2023
Response from M on Jan 11, 2024
Dear Kelli,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

6/10 Okay

Carmela

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from M on Jan 6, 2024
Dear Carmela,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely,Management Team

10/10 Excellent

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for a clean room and such a nice Facility.
Stayed 1 night in Dec 2023
Response from M on Dec 8, 2023
Dear Timothy,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best Regards,Management Team

6/10 Okay

Ottavio

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from M on Nov 17, 2023
Dear Ottavio,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely,Management Team

10/10 Excellent

Bobbie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the ease of check in, location off interstate. Breakfast was sparse however.
Stayed 1 night in Nov 2023
Response from M on Nov 9, 2023
Dear Bobbie,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

8/10 Good

Huguette

Stayed 1 night in Nov 2023
Response from M on Dec 1, 2023
Dear Huguette ,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

6/10 Okay

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
early am noise
ok place; convenient to i95, but... favored by work crews? several ppl up and noisily leaving at 5am. maybe my bad luck - one time thing or regular occurrence?
Stayed 1 night in Nov 2023
Response from M on Nov 9, 2023
Dear Daniel,Thank you for your feedback, we really appreciate it. We are pleased to see your modest ratings and are glad your recent stay with us was satisfactory. In our quest to aim for excellence in hospitality standards, we are taking constant steps to upgrade our property and enhance our hotel room amenities. We regret the inconvenience you faced, and we will see to it that all necessary changes are implemented at the earliest. Having said that, we hope you will give us the opportunity to host you even better in your future stays. Thank you for your business, and we look forward to seeing you soon.Sincerely,Management Team

6/10 Okay

Kathleen

Traveled with partner, Traveled with pets
Liked: Staff & service, amenities
Very outdated furnishings and linen and room in major need of redoing - wood in bathroom rotting fixtures stained and damaged
Stayed 1 night in Oct 2023
Response from M on Nov 2, 2023
Dear Kathleen,We appreciate you taking the time to share your review with us. Our entire staff, thank you for your modest rating. We also regret that certain aspects of our property were not up to the mark during your stay with us. We assure you; we are indeed taking gradual steps in upgrading our property and enhancing our hotel rooms to improve our quality services. On that note, we hope you will choose to stay with us again in the future, so we can serve you even better. Sincerely,Management Team

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from M on Nov 2, 2023
Dear Colin,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Yuri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Oct 2023
Response from M on Nov 9, 2023
Dear Yuri,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

4/10 Poor

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from M on Nov 2, 2023
Dear Janice,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

2/10 Terrible

Dan

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel needs a makeover. Everything was dirty including the towels which were mostly brownish in color. The floors hadn’t been swept, the TV remote didn’t work, the Ac unit was either on or off no auto feature. There was a big sign by the entrance that this was a completely smoke free facility but the 3 rooms we were offered all smelled of smoke and our room actually had an ashtray in it! My family refused to take a shower in the room because of the towels and dirt on walls. Cobwebs up by the window tops - inside. This is what you get for $100.00? Not Quality at all. Seriously do not stay at this hotel!!!
Stayed 1 night in Oct 2023
Response from M on Oct 26, 2023
Dear Dan,Thank you for taking the time to share your review with us. We are beyond disheartened to know that your recent stay with us was not up to the mark, and we failed to exceed your expectations. Please accept our sincere apologies. We also regret that certain aspects of our property were not up to the mark during your stay with us. We assure you; we are indeed taking gradual steps in upgrading our property and enhancing our hotel rooms to improve our quality services. Having said that, we would hate to lose a valued guest like you. If given another chance, we will go above and beyond to make sure your future stays are completely up to the mark.Sincerely,Management Team

4/10 Poor

Lissette, Huntington Station

Traveled with group
Disliked: Property conditions & facilities
It is convenient but didn’t feel safe at all. Plus guests on next room were noisy.
Stayed 2 nights in Oct 2023
Response from M on Oct 26, 2023
Dear Lissette,Thank you for taking the time to share your review with us. We are beyond disheartened to know that your recent stay with us was not up to the mark, and we failed to exceed your expectations. Please accept our sincere apologies. We also regret that certain aspects of our property were not up to the mark during your stay with us. We assure you; we are indeed taking gradual steps in upgrading our property and enhancing our hotel rooms to improve our quality services. Having said that, we would hate to lose a valued guest like you. If given another chance, we will go above and beyond to make sure your future stays are completely up to the mark.Sincerely,Management Team

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed there before. I like the price. I like the swimming pool even though I didn't go swimming this time.
Stayed 4 nights in Sep 2023
Response from M on Oct 13, 2023
Dear David,Your feedback is very valuable to us and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

8/10 Good

Carol

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Room was good except for the AC that basically screamed at us all night. With 2 kids asleep by the time it started screaming, we couldn’t bring ourselves to wake them up to switch rooms. Once we finally fell asleep the noise just became background noise.
Stayed 1 night in Oct 2023
Response from M on Oct 13, 2023
Dear Carol,Your feedback is very valuable to us, and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

4/10 Poor

Crystal

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
For a one night quick stay, it worked, but if staying longer, I wouldn't advise it.
Stayed 1 night in Sep 2023
Response from M on Oct 6, 2023
Dear Crystal,Thank you for your review and feedback. We appreciate that you found our hotel suitable for a one-night stay. We are always working to improve our guest experience, and your feedback will help us to do that. We hope to welcome you back again in the future.Sincerely,Management Team

8/10 Good

riley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This stay was pretty nice no issues or major problems
Stayed 7 nights in Sep 2023
Response from M on Oct 6, 2023
Dear Riley,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

10/10 Excellent

john

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice Place...good location
Stayed 1 night in Sep 2023
Response from M on Sep 21, 2023
Dear john,Your feedback is very valuable to us, and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from M on Sep 13, 2023
Dear David,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

4/10 Poor

Karen

Disliked: Cleanliness, property conditions & facilities, room comfort
Sketchy, but ok
Pretty sketchy place. I was nervous about leaving my car there - but it was still there in the morning so that was good. The room itself was scary. Large weird stain on a chair that looked like someone may have been murdered there. The front desk person was nice and friendly. The breakfast was ok - only hot food they had was a make your own waffle thing. Other than that cereal,yogurt, oranges, and coffee. That was fine.
Stayed 1 night in Sep 2023
Response from M on Sep 8, 2023
Dear Karen,Thank you for sharing your feedback with us. We're glad to hear your car was safe, and our friendly front desk staff made your stay pleasant. We apologize for any concerns about the room, and we'll work to improve the overall experience for our guests. Your input is valuable to us.Sincerely,Management Team

4/10 Poor

margaret

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from M on Aug 24, 2023
Dear Margaret,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

8/10 Good

riley

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is okay for a week stay but much longer
Stayed 4 nights in Aug 2023
Response from M on Aug 18, 2023
Dear Riley,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

6/10 Okay

Brian

Stayed 1 night in Aug 2023
Response from M on Sep 2, 2023
Dear Brian,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely,Management Team

2/10 Terrible

Madison

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were a group of men near the pool that was playing loud DJ music all night and were cat calling my mom and I. I have called twice to the general manager to help with the situation but nothing was done.
Stayed 1 night in Aug 2023
Response from M on Aug 11, 2023
Dear Madison,We sincerely apologize for the unpleasant experience you and your mom encountered during your stay. We deeply regret the disturbance caused by the group near the pool and their inappropriate behavior. Rest assured, we take this matter seriously and will investigate further to ensure such incidents are promptly addressed.Sincerely,Management Team

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023
Response from M on Aug 4, 2023
Dear Joseph,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I didn't check in until quite late at night and only stayed overnight. Staff that I encountered were helpful and friendly. My room was clean..saw no insects anywhere. I have no complaints at all.
Stayed 1 night in Jul 2023
Response from M on Jul 29, 2023
Dear Elizabeth,Thank you for your kind review! We're thrilled to hear that you had a pleasant stay with us. Our team takes pride in providing helpful and friendly service, and we're delighted that you found your room clean and insect-free. We hope to welcome you back soon for another enjoyable experience. Safe travels!Best Regards,Management Team