Ratings based on 377 Verified Reviews

4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Amazing hotel, great staff very cozy.

Posted Mar 13, 2017
One of the best hotels I have ever been to. The staff was amazing, everyone was very nice and welcoming. The room was clean and spacious, it had a kitchenette, sofa bed and big flat screen. Hotel offers free breakfast and free small dinner during the week days with complementary beer and wine (unlimited). Hotel offers valet and street parking. I never take the time to write reviews, but the hotel and service deserves it.
Comment from Hotel Management
Mar 19, 2017 by RISAVDAGM, Hotel Management
It was great hearing that we were one of the best hotels you stayed with and were deserving of a written review. I will share your comments with our entire team to continue to inspire great service. Please visit us again soon! Willie H. Alls Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay!

Posted Mar 8, 2017
Pros: Everything.
Cons: Airport shuttle service
Location: Within walking distance to everything in Historic Savannah
My daughter and I spent our first trip to Savannah here. The room was incredibly clean, comfortable, and quiet! The staff was wonderful, the hotel is lovely, and the complementary breakfast had everything we could want to get our day started. The DOT (FREE Historic Savannah transportation) is right outside the hotel, which makes it convenient when we didn't feel like walking the few blocks downtown, and was also a great way to see the city first time around. Although this is not a tour bus, we were lucky that it was a quiet morning and the driver, Veronica, was incredibly friendly and helpful. I've never been to a city where people are genuinely kind and helpful, this was a pleasant surprise! Although the hotel does not offer an airport shuttle, they were very helpful getting us hooked up with transportation for our very early departure. From the front desk staff, the house keepers, the gentlemen at the lobby door, the ladies in the kitchen, thank you for making our first stay in Savannah just our first. We will be back!
Comment from Hotel Management
Mar 19, 2017 by SAVDVAGM, Hotel Management
Thank you for taking the time to share feedback on your recent stay at the Residence Inn Savannah Downtown/Historic District. Our goal is to provide a unique and memorable guest experience. We take great pride in serving our guest and are delighted to hear that we met your expectations. Thank you for your loyalty to Marriott! We look forward to having you as a loyal guest and will see you on your next trip. Willie H. Alls Assistant General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Asheville

Hotel is OK - room needs updating

Posted Feb 27, 2017
Pros: Room was spacious
Cons: Needs updating badly
Location: Revolutionary war fort and memorial across the street
Carpet was shredded in our room and nails were exposed. Couldn't avoid walking here - was right at entrance to kitchen and refrigerator. Almost cut my foot. Bedroom TV cable was removed and TV was dead for a while. When we called the desk they didn't have anyone with the technical expertise to fix it. Hotel was not as close to the main business areas as we would have liked.
Comment from Hotel Management
Mar 19, 2017 by SAVDVAGM, Hotel Management
I am glad you found your room to be spacious and comfortable, but I regret falling short in the areas you mentioned. I have shared your comments with the appropriate hotel teams to ensure that those issues are corrected. Your feedback is so important as we strive to improve each guests' experience. I hope to have the opportunity to provide you with a perfect stay whenever you return to the area! Willie H. Alls Assistant General Manager
1 out of 5
by A verified traveler from Florida

Close to River - Terrible Choice - Don't Stay Here

Posted Feb 6, 2017
Pros: Location - close to River front area, close to railroad museum (free)
Cons: Wired Internet. Restaurant/Bar. Breakfast. Clean elevator. Fix shower in handicap bathroom. Tub has too much going on, very claustrophobic.
Location: Cuban restaurant across the street. Food okay, not sure it's real Cubean food though. Expensive. Walks towards riverfront are cute. Beautiful scenery
No wired internet!! This may seem silly but it is a job requirement and one of the main reasons we chose the hotel. After 2.5 hours no one could help me, spoke with 2 IT people, 2 other staff members in room and nothing. All I needed to do was plug into the wall with an ethernet cable, this was beyond their understanding. Was unable to work. The WORST part, yes, it gets worse than that! I ran into the manager on Saturday morning in the elevator explained all, he took my name and room number said he would look into it and get back to me. NOTHING. Staff so unwilling to help even after I explained my company uses their hotel in other locations. Condition of lobby were great, clean. Elevator looks like it has not been vacuumed in weeks. Room clean, but we were given a handicap room. Normally my husband is fine with this being a tall guy he can stretch out. This time it was horrible. I was hit with the shower head twice, as it kept falling because of the poor handle and it would hit the water on the way down burning you. Thankfully we are not handicap, but the hotel I am sure will eventually hurt the wrong person. Walking distance to Riverfront. Close to highway. Next to gas station - handy for night time snacks and drinks. No restaurant/bar in hotel and no room service. There's a menu in the room but number is disconnected. When I called the front desk the guy said they went out of business but had other menus we could have, went downstairs and woman said they don't have any?
Comment from Hotel Management
Feb 13, 2017 by SAVDVAGM, Hotel Management
Thank you for taking the time to share feedback on your recent stay at the Residence Inn Savannah Downtown/Historic District. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the internet issue you mentioned. I apologize for not reaching you again before you checked out the following morning, as well. Apparently we were unable to get around the firewall on your computer. We have many military guests as well as Gulfstream pilots who also need secured ethernet connections, so it was unusual not to meet your needs. We have shared your feedback with the appropriate hotel teams to ensure that all the issues you mentioned are addressed. Your feedback is so important as we strive to improve upon each guests' experience. We hope to have an opportunity to better your experience with us whenever your travels bring you back to Savannah. Willie H. Alls Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful, convenient hotel

Posted Jan 29, 2017
Pros: Cleanliness, convenience, quiet, and helpful staff.
Cons: A few more kitchen tools would be nice, such as large spoons, and at least one sharp knife.
Checking in was a breeze, with very helpful valet service. Upon checking in, we were warmly greeted at the front desk, and the room we were given was larger than expected. Spotlessly clean, tall ceilings, very comfy bed, and quiet! The hotel was also very convenient to the historic district of Savannah, and we had plenty of space for our rented bikes. We loved the facilities, the great full breakfasts, and friendly staff. All in all, a relaxing, wonderful experience, and we will stay here again!
Comment from Hotel Management
Feb 5, 2017 by RISAVDAGM, Hotel Management
Thank you for taking the time to share your experience at the Residence Inn Savannah Downtown/Historic District. I was glad that you found our location to be convenient and our staff to be friendly and accommodating. We take great pride in our Complimentary Hot Breakfast Buffet, so I'm glad you enjoyed that, as well. We will look forward to greeting you again when your travels bring you back to Savannah. Willie H. Alls Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

hotel enriched our experience

Posted Dec 30, 2016
Wonderful experience overall and great proximity to tours, nightlife and historic sites
3 out of 5
by Arun

This traveler left a rating score only Posted Dec 26, 2016 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Great option with kids

Posted Dec 2, 2016
The hotel staff was incredibly friendly and helpful. The valet price was inexpensive compared to others in the area. Having breakfast each morning was very convenient. The pipes in our room were fairly noisy at times, but the rest of the room met or exceeded all of our expectations. We were told the pool was heated, but the water was too cold for a swim while we're there. The location is close enough to everything in the city without being right on all of the busiest streets.
Comment from Hotel Management
Dec 25, 2016 by RISAVDAGM, Hotel Management
Thank you for sharing your experience at the Residence Inn Savannah Downtown/Historic District. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Residence Inn Savannah Downtown/Historic District and we hope you choose to stay with us again whenever your travel needs bring you back to Savannah. Willie H. Alls Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Nice hotel close to the historic area

Posted Nov 29, 2016 on CheapTickets
The hotel is very clean, the staff knowledgeable and corteous. Overall the whole stay made possible to enjoy my vacation.
5 out of 5
Recommended
for Students
by A verified traveler from US

Nice hotel near Savanah College of Art and Design

Posted Nov 15, 2016
Pros: Clean hotel with new appearance. The staff was friendly and helpful at all times. The valet transported our bags from the car to our room and back.
Cons: I felt valet parking should have been free, but the $10 daily fee was worth the lack of hassle. Breakfast was just average.
Location: The location was kind of seedy and we didn't pursue things to do.
Comment from Hotel Management
Dec 25, 2016 by RISAVDAGM, Hotel Management
Thank you for taking the time to share your experience at the Residence Inn Savannah Downtown/Historic District. I was delighted to hear that you found our location to be convenient and our staff to be friendly and helpful. I regret hearing that you had some reservations about our location. We are located next to the Savannah Visitors Center and the Georgia Railroad Museum and there are many other things to do in the area, as well. We hope you will choose our hotel again when your travels bring you back to SCAD. Willie H. Alls Assistant General Manager