Exterior

Reviews of Residence Inn by Marriott Savannah Downtown/Historic Distric

3 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 515 out of 905 reviews" "
Rating 8 - Good. 258 out of 905 reviews" "
Rating 6 - Okay. 83 out of 905 reviews" "
Rating 4 - Poor. 30 out of 905 reviews" "
Rating 2 - Terrible. 19 out of 905 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Barbara

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from AGM on Mar 14, 2024
Dear Barbara,Thank you for your rating. Please accept my sincerest apology for any shortcomings that you may have experience. Thank you again for staying. We hope to see you again soon.

2/10 Terrible

Garieth

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from AGM on Mar 4, 2024
Dear Garieth,I know that it is upsetting that we did not meet your expectations. While we strive for quality service, I am sorry that you felt uneasy with the hotel conditions. Again thank you for staying, I'm sure it will be better next time around.Be Safe!

8/10 Good

Doug

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay in the Green Cottage suite which was very nice a freshly renovated. The location was perfect for getting around downtown. The trolley buses are only a block away. The staff are very friendly and accommodating. The valet service is worth the money as there is limited parking in this area.
Stayed 1 night in Feb 2024
Response from AGM on Feb 14, 2024
Dear Doug,Thank you so much for staying with us. We are glad to hear that you had a great time in our city as well as our staff made you feel like you were apart of our little family.Thank You for your rating! We hope to see you in the near future!!Be Safe!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from AGM on Dec 9, 2023
Dear Anonymous,Thank you for your rating. We are glad to hear that your stay had been pleasant.We take great pride in delivering great service to our guests.Thank you again and safe travels!!Be Safe!

6/10 Okay

Sherin

Liked: Staff & service
Disliked: Property conditions & facilities
The staff at this facility were very professional with all the guests, not just me. They wer egenuinely interested in making this a memorable experience. Understanding that teh Marriott Residences are the lower-end of the Marriott rpoperties, nevertheless, the management can exert a little more effort to gain alot. Specifically in the condition of the rooms: Table lamps and appliances that are not assembled carefully, and make the room look unnecessarily cheap. This facility can be a jewel and its staff re already its best ambassadors. A little better vigilance on the maintenance side will do wonders. I will come back.
Stayed 3 nights in Nov 2023
Response from AGM on Dec 3, 2023
Dear Sherin, I want to thank you for taking a moment to let us know how we are doing. I am certainly pleased that you had a great stay. We take great pride in anticpating and delivering upon every one of our guests' needs so thank you again! Come back and see us again soon for another great experience when our new renovations are finished in mid-February. Safe Travels!!

10/10 Excellent

Julia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from AGM on Nov 21, 2023
Dear Julia,Thank you very much for your rating. We are so pleased that you enjoyed your recent stay with us. We take great pride in delivering great service to our guests. Come back and see us again soon for another great experience!Be Safe!!

10/10 Excellent

RYAN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from AGM on Dec 3, 2023
Dear Ryan, I want to thank you for taking a moment to let us know how we are doing. I am certainly pleased that you had a great stay. We take great pride in anticpating and delivering upon every one of our guests' needs so thank you again! Come back and see us again soon for another great experience when our new renovations are finished in mid-February. Safe Travels!!

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, room comfort
Nice surprise in Savannah
Very friendly and capable staff. We were consistently greeted with smiles by staff members. Our room was very clean. Although there was a tear and worn area in the carpet by the kitchen. This needs repaired as it should not have been let go. The bed was very comfortable. We found the hotel location very convenient for our morning walks and the on street parking was very safe and convenient. This is a very pretty hotel and I encourage everyone to experience a weekend at this location.
Stayed 3 nights in Nov 2023
Response from AGM on Nov 21, 2023
Dear Jennifer,Thank you very much for your rating. We are so pleased that you enjoyed your recent stay with us. We take great pride in delivering great service to our guests. Come back and see us again soon for another great experience!Be Safe!

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from AGM on Nov 20, 2023
Dear Michael,Thank you for your rating! We are glad to hear that we made your stay pleasant. Thank you again for choosing the Residence Inn, we hope to see you soon!Be Safe!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, smelled fresh and oh the shampoo..lol excellent. Staff was the friendliest I have met in a great while. Congratulations 👏.
Stayed 1 night in Nov 2023
Response from AGM on Nov 20, 2023
Dear Maria,Thank you for taking a moment to let us know how we are doing. I am pleased to hear that we met your expectations during your stay. I will be sure to share your feedback with our staff. Thank you again for staying with us. We hope to see you again in the near future.Be Safe!

10/10 Excellent

Amanda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, quiet hotel that is within easy walking distance of the historic downtown.
Stayed 2 nights in Nov 2023
Response from AGM on Nov 18, 2023
Dear Amanda,Thank you so much for your rating. We are glad to hear that your stay had been pleasant. Please don't be a stranger; come back and see us again soon!!Be Safe!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from AGM on Nov 18, 2023
Dear Anthony,Thank you so much for your rating. We are glad to hear that your stay had been pleasant. Please don't be a stranger; come back and see us again soon!!Be Safe!

6/10 Okay

Richard

Liked: Cleanliness, amenities, property conditions & facilities
Location offered near elevator without informing
Stayed 3 nights in Nov 2023
Response from AGM on Nov 15, 2023
Dear Richard,While we strive for quality service, I am sorry that we failed to offer you an exceptional stay. We will continue to work hard to improve and dedicate ourselves to offering the type of stay that you deserve. We're looking forward to having another opportunity to better serve you on your next visit.

8/10 Good

Yvette, FAIR LAWN

Traveled with family
Liked: Cleanliness, property conditions & facilities
The people at reception and valet were very friendly. Convenient location.
Stayed 1 night in Nov 2023
Response from AGM on Nov 15, 2023
Dear Yvette,Thank you for your rating. We are glad to hear that your stay has been pleasant. We hope to see you again whenever your travels bring you to our beautiful city.Be safe!!

6/10 Okay

Laura

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Nov 2023
Response from AGM on Nov 15, 2023
Dear Laura,While we strive for quality service, I am sorry that we failed to offer you an exceptional stay. We will continue to work hard to improve and earn your future business.Safe Travels,

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and service
Love the front desk staff
Stayed 1 night in Nov 2023
Response from AGM on Nov 15, 2023
Dear Jennifer,Thank you so much for your rating. We are glad to hear that your stay had been pleasant. We hope to welcome you again soon.Safe Travels,

8/10 Good

denise

Traveled with family
Liked: Cleanliness, staff & service, amenities
Two issues: Originally told by clerk at desk that Expedia put us in a walk up accommodation. We had to explain that we needed an elevator because both of us are handicapped. After a few minutes she moved us to a room elevator access.Secondly, the door to room 222 would not open to exit the room. We struggled with it and finally opened.
Stayed 1 night in Nov 2023
Response from AGM on Nov 12, 2023
Dear Denise,Thank you so much for letting us know your thoughts regarding your stay! We apologize for the inconvenience that you experiece regarding your room and entry door. We will continue to work hard to improve and dedicate ourselves to offering the type of stay you deserve.Thank you so much for sharing your feedback.Be Safe!

4/10 Poor

William

Stayed 2 nights in Nov 2023
Response from AGM on Dec 3, 2023
Dear William,Thank you so much for taking the time to rate our hotel. our goal is to ensure that all of our guests leave 100% satisified, please accept our sincerest apology for our shortcomings.Thank you again for staying! We hope that you will give us another try whenever your travels bring you to our city.

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful
Stayed 1 night in Nov 2023
Response from AGM on Nov 8, 2023
Dear Jessica,Thank you for staying with us. We are glad to hear that your stay has been pleasant. When your travels have you to return to Savannah we would love to welcome you again.Safe Travels

10/10 Excellent

Emily

Stayed 1 night in Nov 2023
Response from AGM on Nov 8, 2023
Dear Emily,Thank you for staying with us. We are glad to hear that your stayhad been pleasant.Thank you again for letting us know how we're doing and we certainly look forward to seeing you again soon!Warm Regards,

8/10 Good

Ryan

Stayed 1 night in Nov 2023
Response from AGM on Dec 1, 2023
Thank you for your rating. We are glad that you stayed with us. Be safe and we hope to see you soon!

8/10 Good

Patrick

Liked: Staff & service, room comfort
The hotel is in a great location. The room was a bit dated particilarly the bathroom. The pool area is nice and the staff is friendly.
Stayed 5 nights in Oct 2023
Response from AGM on Oct 31, 2023
Dear Patrick,Thank you for staying with us. We are glad to hear that your stay have been well. Please stay with us again soon when our newly renovated rooms will be done in March.Once again , I appreciate you taking the time to share your feedback!!

8/10 Good

Adeline

Stayed 3 nights in Oct 2023
Response from AGM on Nov 15, 2023
Dear Adeline,Thank you for your rating. We are glad to hear that your stay has been pleasant. We hope to see you again whenever your travels bring you to our beautiful city.Be safe!!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Clean place and convenient located. Enjoyed the stay and would absolutely recommend.
Stayed 1 night in Oct 2023
Response from AGM on Oct 22, 2023
Dear Michael,Thank you for staying with us. Your feedback has been shared with our entire staff as a way of celebrating the great guest experiences we delivered. We hope to welcome you again soon whenever your travels bring you to our city again!Be Safe!!

10/10 Excellent

Carrie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Convenient to the trolleys and we walked to Forsyth park. First time to Savannah. Would definitely stay here again. Great breakfast.
Stayed 1 night in Oct 2023
Response from Anthony on Oct 15, 2023
Hi Carrie,Thank you for your recent stay with us. I'm thrilled to hear that you found our location suitable and convenient to locatl attractions. I will gladly share your comments with the staff, so that they will know that they are doing a great job. Please come and visit us again soon.

8/10 Good

Peggy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rug in the room was frayed. They ran out of food at breakfast 30 min before it was over.
Stayed 2 nights in Sep 2023
Response from AGM on Oct 7, 2023
Dear Peggy,Thank you for taking the time to write a review about your recent experience with us. We apologize for the displayed of our rooms, we will be undergoing renovations in December. Please accept our apology for the shortcomings of breakfast running out of food. Thank you again for letting us know and we look forward to seeing you whenever your travels bring you through Savannah.Be Safe!

10/10 Excellent

Anne

Stayed 1 night in Sep 2023
Response from AGM on Oct 7, 2023
Dear Anne,Thank you for your rating! I am pleased that you enjoyed your recent stay with us. Visit us soon, whenever your travels bring you through our beautiful city!Safe Travels!!

10/10 Excellent

Heather

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from AGM on Oct 7, 2023
Dear Heather,Thank you for your rating! We are glad to hear that your stay had been pleasant. We take great pride in delivering upon every one of our guests' needs so thank you again for letting us know how we're doing.Safe Travels!

6/10 Okay

angela

Disliked: Cleanliness
Stayed 6 nights in Aug 2023
Response from AGM on Sep 20, 2023
Dear Angela,Thank you for your rating. Our goal is to ensure that all of our guests leave 100% satified, please accept my apology for our shortcomings. Thank you for staying, we hope to see you in the near future.

6/10 Okay

Joao

Stayed 7 nights in Sep 2023
Response from AGM on Sep 15, 2023
Dear Joao,Thank for staying with us.Thank you for taking the time to write an review.Be Safe!!

10/10 Excellent

Krishnamurti

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable with excellent breakfast option,clean,staff friendly , easy accessibility to destination
Stayed 12 nights in Aug 2023
Response from AGM on Sep 9, 2023
Dear Krishnamurti,Thank you for staying with us we are glad to hear that your stay has been awesome. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

6/10 Okay

Caprano

Liked: Cleanliness, property conditions & facilities, room comfort
Marriot
I chose this hotel because of its closeness to the Enmarket Arena. I am pretty pleased with the hotel and its amenities. However, I didn't get checked in for over an hour. That was disappointing
Stayed 1 night in Sep 2023
Response from AGM on Sep 9, 2023
Dear Caprano,Thank you for your feedback we are please to hear that you enjoyed our hotel. I personally apologize for you and your family having to wait for over an hour during check-in . Thank you again for staying, we hope to see you in the near future.Be Safe!

6/10 Okay

sanford

Traveled with family
Liked: Cleanliness, staff & service, amenities
Poorly functioning toliet
Stayed 2 nights in Sep 2023
Response from AGM on Sep 9, 2023
Dear Sanford,Thank you for staying. I apologize for the inconvenience you experience with our toilets. Our goal is to make sure that our guests leave satisfied. Thank you again for staying.Be Safe!

4/10 Poor

John

Checked out early
Stayed 3 nights in Aug 2023
Response from AGM on Sep 3, 2023
Dear John,Our goal is to ensure that all of our guests leave 100% satisified, so please accept my sincerest apology. We hope that you will be safe.Sincerely,

8/10 Good

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Different from others and staff was exceptionally helpful and friendly
Stayed 1 night in Aug 2023
Response from AGM on Sep 3, 2023
Dear Matthew,Thank you for your review about our staff. After all, this is our commitment to all of our guests, each and everytime. We truly do look forward to serving you, so thank you for the kind comments.Sincerely,

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and accommodating. Nice place to stay
Stayed 5 nights in Aug 2023
Response from Anthony on Aug 22, 2023
John,Thank you for the kind words about our staff. We are ecstatic that you enjoyed your stay and hope that you come see us again soon.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience ever!
They don’t have accesible parking for handicap unless you’re willing to pay an additional $30 per night for valet and the facilities including but not limited to the swimming pool and room are filthy.
Stayed 2 nights in Aug 2023
Response from Anthony on Aug 22, 2023
Dear Guest,Thank you for your recent visit with us. I'm sorry to hear that your stay was less than pleasant and that you experienced cleanliness issues. I have shared your comments with the staff and we will work hard to ensure that our rooms and pool are kept clean and well-maintained. I also hate that parking is such a challenge here in the historic district. Unfortunately, valet parking is our only option due to limited spacing. We will continue to work hard to maintain the lowest parking rate in the historic district and we hope that you will give us another opportunity to better serve you in the future.

4/10 Poor

Gary

Business traveler
Liked: Cleanliness
Room 102 (avoid it) had noisy mechanical unit. Would have been impossible to sleep. No other rooms available. Had to change hotels to one a block away. Asked for a refund since I never touched a thing 5 minutes after checking jn. Denied. I was pushed off to “must talk to the manager on Monday.” Won’t return or recommend.
Stayed 1 night in Aug 2023
Response from AGM on Sep 3, 2023
Dear Gary,Thank you for letting us know about your experience. I'm sorry that your stay was less than pleasant due to a noisy A/C. There were no charges on our end and we have informed Expedia of your refund. We will work hard so that we can better serve you the next time.Be Safe,

8/10 Good

Christina

Traveled with family
Liked: Staff & service, property conditions & facilities
Linens
Very nice property. However the pull out couch had a very bad odor and when we pulled extra linens out of the closet they were stained and smelled horrible. Staff did bring clean ones to our room.
Stayed 1 night in Aug 2023
Response from AGM on Aug 13, 2023
Dear Christina,Thank you for taking the time out of your schedule to rate your experience while staying at our hotel. Our goal is to ensure that all of our guests leave 100% satisfied, so please accept my sincere apology for the soil linens. I have spoken with our housekeeping staff to ensure that this was an isolated incident. Be Safe and thank you again for staying.

10/10 Excellent

James

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only knock i would say about the hotel is lack of parking. You shouldnt have to pay for valet when youre paying for the hotel already. Other than that, my stay was comfortable.
Stayed 4 nights in Jul 2023
Response from AGM on Jul 29, 2023
Dear James,Thank you for your rating. We are excited to hear that your stay went well other than the valet parking. When staying in the historic district, unfortunately you will have to pay for parking. Please feel free to visit us again anytime and we hope to see you again soon.

8/10 Good

Karen

Stayed 2 nights in Jul 2023
Response from AGM on Aug 18, 2023
Dear KarenThank You for staying. We hoped that you stay was pleasant.Be Safe!

6/10 Okay

Marla

Traveled with partner
Liked: Cleanliness, staff & service
A storm knocked out wifi yo the cottages before we arrived. After 7 days, still no wifi. Needed a room change due to bad springs on my husband’s side of the bed. New room was missing a chair in the living areas, a clock and the dishes were still dirty in the dishwasher.
Stayed 7 nights in Jul 2023
Response from AGM on Jul 29, 2023
I know it is upsetting that we did not meet your expectations in terms of our internet services and uncleanliness of the room. While we strive for quality service, I am sorry that you felt uneasy. Trust that I have informed our team regarding your review to make sure we always deliver satisfactory services. Thank you again!Be Safe!!

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from AGM on Jul 29, 2023
Dear Kathy,Thank you for your rating! It is good to hear that your stay was pleasant. We hope that you will visit us soon, whenever your travels bring you through our beautiful city.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from AGM on Jul 19, 2023
Dear Gregory,Thank you for your rating. We appreciate you and your family staying with us. We are glad to hear that your stay had been enjoyable.Thank you for staying and we hope to see you in the future.Be Safe!

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
At first I was a little concerned about the area that the hotel is located in. But it seems really quiet. The accommodations on a first class for sure. very limited off street parking. Valet parking through the hotel is $30 a day. This can really add up. But I love the cottage that I stayed in. The size of a large efficiency apartment… Beautifully decorated… All the amenities - a kitchen if you need it - wonderful bathroom, toiletry items… Big TV that you can’t beat Marriott.
Stayed 1 night in Jul 2023
Response from Anthony on Jul 13, 2023
Theresa,Thank you for the honest review, we are ecstatic that you enjoyed your stay and found our hotel suite to meet and exceed your needs. Until we see you again, please take care!

10/10 Excellent

Amber

Stayed 1 night in Jul 2023
Response from AGM on Jul 29, 2023
Dear Amber, Thank you for your rating. We are glad to hear that your stay had been enjoyable.We hope to see you in the near future. Thank you again for staying with us!Be Safe!!

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved everything about our stay. My wife especially loved the 24 hour pool and how close everything was close by to the main strip downtown.
Stayed 3 nights in Jun 2023
Response from Anthony on Jul 13, 2023
Calvin,it was great to have you stay with us and I'm thrilled that you enjoyed our close proximity to everything to do in Historic Savannah. We hope to see you again soon.Best Regards,

8/10 Good

cecil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Anthony on Jul 13, 2023
Cecil,We appreciate your recent stay with us and I love the glowing review. Anytime your travels bring you to Savannah, you are always welcomed to stop by and stay with us.Regards,

10/10 Excellent

Louanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and helpful. Rooms were spacious and clean.
Stayed 3 nights in Jun 2023
Response from Anthony on Jun 19, 2023
Dear Louanne,Greetings! Thank you for taking a moment to share your thoughts regarding your recent stay with us. I'm thrilled that you thoroughly enjoyed your experience and found our hotel to be a nice compliment to your obligations in Savannah. Whatever the occasion may be, we hope you come back to see us again soon! Safe travels.Sincerely,Anthony Trice General Manager

10/10 Excellent

Robert A

Traveled with partner
Liked: Cleanliness
Everything was great
Response from Anthony on Jul 13, 2023
Robert,Thank you for the awesome review. We hope that you plan a return trip to Savannah again soon.Take Care