Ratings based on 112 Verified Reviews

4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Florida

Close to River - Terrible Choice - Don't Stay Here

Posted Feb 6, 2017
Pros: Location - close to River front area, close to railroad museum (free)
Cons: Wired Internet. Restaurant/Bar. Breakfast. Clean elevator. Fix shower in handicap bathroom. Tub has too much going on, very claustrophobic.
Location: Cuban restaurant across the street. Food okay, not sure it's real Cubean food though. Expensive. Walks towards riverfront are cute. Beautiful scenery
No wired internet!! This may seem silly but it is a job requirement and one of the main reasons we chose the hotel. After 2.5 hours no one could help me, spoke with 2 IT people, 2 other staff members in room and nothing. All I needed to do was plug into the wall with an ethernet cable, this was beyond their understanding. Was unable to work. The WORST part, yes, it gets worse than that! I ran into the manager on Saturday morning in the elevator explained all, he took my name and room number said he would look into it and get back to me. NOTHING. Staff so unwilling to help even after I explained my company uses their hotel in other locations. Condition of lobby were great, clean. Elevator looks like it has not been vacuumed in weeks. Room clean, but we were given a handicap room. Normally my husband is fine with this being a tall guy he can stretch out. This time it was horrible. I was hit with the shower head twice, as it kept falling because of the poor handle and it would hit the water on the way down burning you. Thankfully we are not handicap, but the hotel I am sure will eventually hurt the wrong person. Walking distance to Riverfront. Close to highway. Next to gas station - handy for night time snacks and drinks. No restaurant/bar in hotel and no room service. There's a menu in the room but number is disconnected. When I called the front desk the guy said they went out of business but had other menus we could have, went downstairs and woman said they don't have any?
Comment from Hotel Management
Feb 13, 2017 by SAVDVAGM, Hotel Management
Thank you for taking the time to share feedback on your recent stay at the Residence Inn Savannah Downtown/Historic District. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the internet issue you mentioned. I apologize for not reaching you again before you checked out the following morning, as well. Apparently we were unable to get around the firewall on your computer. We have many military guests as well as Gulfstream pilots who also need secured ethernet connections, so it was unusual not to meet your needs. We have shared your feedback with the appropriate hotel teams to ensure that all the issues you mentioned are addressed. Your feedback is so important as we strive to improve upon each guests' experience. We hope to have an opportunity to better your experience with us whenever your travels bring you back to Savannah. Willie H. Alls Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful, convenient hotel

Posted Jan 29, 2017
Pros: Cleanliness, convenience, quiet, and helpful staff.
Cons: A few more kitchen tools would be nice, such as large spoons, and at least one sharp knife.
Checking in was a breeze, with very helpful valet service. Upon checking in, we were warmly greeted at the front desk, and the room we were given was larger than expected. Spotlessly clean, tall ceilings, very comfy bed, and quiet! The hotel was also very convenient to the historic district of Savannah, and we had plenty of space for our rented bikes. We loved the facilities, the great full breakfasts, and friendly staff. All in all, a relaxing, wonderful experience, and we will stay here again!
Comment from Hotel Management
Feb 5, 2017 by RISAVDAGM, Hotel Management
Thank you for taking the time to share your experience at the Residence Inn Savannah Downtown/Historic District. I was glad that you found our location to be convenient and our staff to be friendly and accommodating. We take great pride in our Complimentary Hot Breakfast Buffet, so I'm glad you enjoyed that, as well. We will look forward to greeting you again when your travels bring you back to Savannah. Willie H. Alls Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

hotel enriched our experience

Posted Dec 30, 2016
Wonderful experience overall and great proximity to tours, nightlife and historic sites
4 out of 5
Recommended
for Everyone
by A verified traveler

Great option with kids

Posted Dec 2, 2016
The hotel staff was incredibly friendly and helpful. The valet price was inexpensive compared to others in the area. Having breakfast each morning was very convenient. The pipes in our room were fairly noisy at times, but the rest of the room met or exceeded all of our expectations. We were told the pool was heated, but the water was too cold for a swim while we're there. The location is close enough to everything in the city without being right on all of the busiest streets.
Comment from Hotel Management
Dec 25, 2016 by RISAVDAGM, Hotel Management
Thank you for sharing your experience at the Residence Inn Savannah Downtown/Historic District. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Residence Inn Savannah Downtown/Historic District and we hope you choose to stay with us again whenever your travel needs bring you back to Savannah. Willie H. Alls Assistant General Manager
5 out of 5
Recommended
for Students
by A verified traveler from US

Nice hotel near Savanah College of Art and Design

Posted Nov 15, 2016
Pros: Clean hotel with new appearance. The staff was friendly and helpful at all times. The valet transported our bags from the car to our room and back.
Cons: I felt valet parking should have been free, but the $10 daily fee was worth the lack of hassle. Breakfast was just average.
Location: The location was kind of seedy and we didn't pursue things to do.
Comment from Hotel Management
Dec 25, 2016 by RISAVDAGM, Hotel Management
Thank you for taking the time to share your experience at the Residence Inn Savannah Downtown/Historic District. I was delighted to hear that you found our location to be convenient and our staff to be friendly and helpful. I regret hearing that you had some reservations about our location. We are located next to the Savannah Visitors Center and the Georgia Railroad Museum and there are many other things to do in the area, as well. We hope you will choose our hotel again when your travels bring you back to SCAD. Willie H. Alls Assistant General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Was a pleasant surprise!

Posted Nov 2, 2016
Pros: The location was very convenient to the historic district and the room was very nice and spacious.
Cons: The breakfast left much to be desired and the fire pit was broken. The self-parking is only what you can find on the street.
Location: Very close to the historic district but not quite walking distance unless you like taking long walks!
My husband and I really enjoyed this hotel, the room was very comfortable and spacious. We actually loved it. The hotel was not quite walking distance to the historic district but far enough away that we didn't have to worry about outside noise all night. The breakfast was not very plentiful and we did notice that no one in the back was wearing hair nets. The staff were all extremely courteous and helpful. We went in the off season so parking wasn't bad but there is very limited self parking, its whatever you can find on the street.
Comment from Hotel Management
Dec 25, 2016 by RISAVDAGM, Hotel Management
Thank you for sharing your experience at the Residence Inn Savannah Downtown/Historic District. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon Willie H. Alls Assistant General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Great staff

Posted Nov 1, 2016
Pros: Exceptionally helpful staff...everyone we encountered
Cons: ? Location...not as close to downtown as expected
Location: Shopping , restaurants, tours ,bars , riverboat. Pedi cabs will pick up across the street from hotel if you don't wish to walk
Nice having a kitchen and 2 tvs , lovely courtyard, seems secure , room card required for entry at all points. Free full breakfast ! Superb staff. Fair location and price
Comment from Hotel Management
Dec 25, 2016 by RISAVDAGM, Hotel Management
Thank you for taking the time to share feedback on your recent stay at the Residence Inn Savannah Downtown/Historic District. I am happy you found our staff to be exceptionally helpful that you enjoyed our Complimentary Breakfast Buffet. Our goal is to provide a unique and memorable guest experience and I am delighted to hear that we met your expectations. Willie H. Alls Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from sc

Great place to stay!!!

Posted Oct 18, 2016
Hotel staff was fabulous. Friendly, and very willing to go the extra mile to help in any way.
Comment from Hotel Management
Dec 25, 2016 by RISAVDAGM, Hotel Management
Thank you for taking the time to tell us about your stay at our hotel. I'm glad that you found our staff to be friendly and helpful. We hope you will choose our hotel again when in the area! Willie H. Alls Assistant General Manager
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Connecticut

Great for walking, working and resting!

Posted Oct 4, 2016
Pros: The coffee was a bit bitter. Perhaps, serving different coffee or more coffee flavors that are not bitter.
Cons: I thought the hotel was really very nice. I thought the computer work area could have been more isolated, but it was an appropriate area ...
Location: Historic District convenient location to the beach shuttle, other shuttles, tours, etc. Info Center. Yoga. Walk to squares, Forsyth Park, Cobblestone
I was in Savannah for a conference at the Georgia Coastal Conference Center. This hotel was conveniently located from the conference center so I was able to walk to and fro. One morning I had to present very early in the morning. I was able to return to my hotel to take a nap and then return to the conference center. My suite had two areas: one for study/kitchenette/sitting area and the other the bedroom/bathroom. It was very convenient to have these two sections. In the past, I have never had that option. I found it made my stay more pleasant because it was easier to do my work. I had a tv in each room which was very convenient too. I like the system for privacy on the front door. I could place a magnate requesting the cleaning staff to bypass my room. that worked out well. Breakfast was adequate. I had juice, water, coffee, etc., and raisin bran cereal. One morning I had oatmeal which was good. I am not a big breakfast eater but I do have to eat something in the morning. I took an English muffin for a snack later in the day. I have to drink a lot of fluids in the morning so I was glad there was a variety of juice, water, milk, coffee, tea, hot chocolate, etc. The arrangement was very nicely presented; it also facilitated self-service which was very pleasing. The staff was very professional, welcoming, cordial, and cheerful. They were willing to help and that was wonderful. Great Savannah hospitality! I discovered the cottages for next time! :)
Comment from Hotel Management
Dec 25, 2016 by RISAVDAGM, Hotel Management
Thank you for taking the time to tell us about your stay at our hotel. It's our goal to have business travelers, such as yourself, feel at home as much as possible. I'm glad we have met your expectations and we look forward to welcoming you back on your next visit. Willie H. Alls Assistant General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Jacksonville, FL

Nice hotel, close to everything downtown.

Posted Sep 26, 2016
Very clean, updated, great staff. Would definitely recommend to anyone. We will be back!
Comment from Hotel Management
Dec 25, 2016 by RISAVDAGM, Hotel Management
Thank you for sharing feedback on your recent stay. It's great to hear that you found our rooms to be clean and our staff to be helpful. We will look forward to your next visit to Savannah. Willie H. Alls Assistant General Manager