Ratings based on 1,003 Verified Reviews

4.3 out of 5
90% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Feb 13, 2017
Fabulous location, right on river st and backs onto the river. In the middle of historic district so very easy to walk to everything. No parking but there is a parking garage across the street behind the holiday inn at a reasonable price. Would stay here again.
Comment from Hotel Management
Feb 15, 2017 by Dee Young, Hotel Management
Hello Claire, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

Loved it !!

Posted Feb 13, 2017
Bed could have been a little softer but still great hotel with lots of history
Comment from Hotel Management
Feb 13, 2017 by Dee Young, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from Cooperstown,NY

Excellent Hotel near the river and Bay st

Posted Feb 12, 2017
We were greeted like we were the only ones staying there the bell hops were thoughtful and helpful We loved going to Huey's for coffee and Beignets Every night but Sunday at 5pm a free wine and cheese reception is held on 2nd floor you also have Tubbys restaurant right there one flight down is River street and the wonderful shops and the river boat Can't wait to go back next year
Comment from Hotel Management
Feb 13, 2017 by Dee Young, Hotel Management
Hello Judith, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from alabama

Historic charm

Posted Feb 11, 2017
I love the old world charm right on the river front, walked right out the door to everything. One thing different, is the floors do slope at points,but when you're a few hundred years old that is to be expected.
Comment from Hotel Management
Feb 13, 2017 by Dee Young, Hotel Management
Dear Cynthia, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

one of the bet river street locations

Posted Feb 9, 2017
Pros: the whole southern experience
Cons: nothing
Location: you are right in the middle of everything
The only issue was getting into the room late as we had to leave in the morning. it limited our savannah visit
Comment from Hotel Management
Feb 10, 2017 by Dee Young, Hotel Management
Hello Mick, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from Sudbury Ontario

A wonderful experience staying in older building.

Posted Feb 7, 2017
Staff was excellent! Met all needs. Beds super comfy. A funky old place filled to brim with character. Great location. Would not hesitate to recommend.
Comment from Hotel Management
Feb 9, 2017 by Dee Young, Hotel Management
Hello Sue, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from pennsylvania

Great hotel on the river front

Posted Feb 7, 2017
Our initial room was a disappointment but the hotel manager remedied that immediately. We had a great room with a nice balcony. All the staff was friendly and accommodating. Loved it!!
Comment from Hotel Management
Feb 10, 2017 by Dee Young, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! I am happy we were able to correct the issue!
5 out of 5
Recommended
for Everyone
by A verified traveler from charleston SC

Great historical hotel

Posted Feb 6, 2017
Close to everything Great view of river Staff could not have been nicer
Comment from Hotel Management
Feb 7, 2017 by Dee Young, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
2 out of 5
by A verified traveler

Posted Feb 5, 2017
Hotel itself has been amazingly restored and maintained. The room and location is wonderful The frustration many of the guests were going through could easily be corrected by training the staff and hiring folks that are friendly and want to be there. The parking situation could be handled by having someone out front to allow u to unload and explain what to do. The lobby staff should explain u need room key at all times, even to get ice, use the elevator or go to the lobby. the gym equipment is in bad shape and you will need to chase folks to get more soap and additional shampoo. Great historic building - not so great staff.
Comment from Hotel Management
Feb 7, 2017 by Dee Young, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! We will address this directly with the staff.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 5, 2017
Very nice and accommodating staff....hotel is in the middle of everything....
Comment from Hotel Management
Feb 6, 2017 by Dee Young, Hotel Management
Hello Valued Customer, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!