Ratings based on 2,957 Verified Reviews

4.4 out of 5
90% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from oklahoma

Could have been lovely.

Posted Jul 9, 2017
Pros: It was quaint and oldy worldy
Cons: a bloody good clean, including the open brickwork
Location: location great, lots to do
Well, I was surprised when I called the hotel at 6.30pm night before my stay, to ask about getting from the airport to the hotel. The reason for doing this was, every time I tried to use your on line method of finding transport,i kept being sent to private cars for rental or hire,even though the sight said all methods of transport. Any so I rang the hotel, only to be told the receptionist was dealing with someone else and could I wait, then when she picked up the line, I asked for suggestions or phone numbers on how to get to the hotel from the airport, I was informed, that she was night staff only and did know any numbers or cost of a taxi from the airport. luckily some shouted over her that there were loads of taxis, just get one. off to a not very charming start. I found the staff at reception courteous but curt and uninterested in any questions I had about places to visit. The room was generally clean but there were old rings and finger prints on the surfaces, dust on some of the furniture. Windows were dirty, and there was constant music from down stairs from at least 10..00 until 7pm, a constant thump-thump.
Comment from Hotel Management
Jul 12, 2017 by J Henderson, Hotel Management
Thank you for your review Lloyd. We will use your feedback to better our guest experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 8, 2017
It was great and very good room. Good location in the center of town where you can walk and still come back without driving
Comment from Hotel Management
Jul 10, 2017 by J Henderson, Hotel Management
Thank you for your feedback. We hope to see you the next time you're in Savannah!
5 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Great place,great location

Posted Jul 7, 2017
Old world charm and great location. Staff very friendly and helpful
Comment from Hotel Management
Jul 10, 2017 by J Henderson, Hotel Management
Thank you for your feedback Heidi! We hope to see you the next time you visit our lovely town!
5 out of 5
Recommended
for Everyone
by A verified traveler from Jacksonville Fl.

Awesome Staff

Posted Jul 6, 2017
Everyone from the front desk to the maintance dept were outstanding people persons. Everyone did their job professionally and politely. It was a pleasure stay there.
Comment from Hotel Management
Jul 7, 2017 by J Henderson, Hotel Management
Thank you for staying with us Mark. We appreciate the feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from Clayton, NC

Historic Hotel on the Savannah River

Posted Jul 3, 2017
Hotel has great ambience and in a fabulous location. Overall the staff was great with a few exceptions at the front desk. The room could have been cleaner but all in all very good!
Comment from Hotel Management
Jul 5, 2017 by J Henderson, Hotel Management
Thank you for staying with us Di. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 3, 2017
Within walking distance to many places. Close to a wonderful breakfast place, Two Cracked Eggs. Room was quiet at night and the staff was extremely nice and helpful! We will definitely visit again😊
Comment from Hotel Management
Jul 5, 2017 by J Henderson, Hotel Management
Thank you for staying with us. We are so happy you enjoyed our fantastic location. We hope to see you the next time you visit Savannah!
2 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 3, 2017
Called to see if we could check in early. They said yes. But when we got there, they said 2 hours. Came back, then we got attitude and said that it would be 2 more hours. My issue is that when we called, if they weren't ready we could have enjoyed the city more. Nothings worse than a 7 hour drive and a hot humid day without a nice cool room to chill in. We would return but definitely without caution. Loooved the city though!! Great location too.
Comment from Hotel Management
Jul 5, 2017 by J Henderson, Hotel Management
Thank you for staying with us. We appreciate your feedback and will use it to better our guest experience.
1 out of 5
by A verified traveler from charlotte NC

False advertising to trap tourists

Posted Jul 1, 2017
We reserved our room based on reviews and pictures of this hotel for our honeymoon and were APPAULED at the shabbiness of the facilities and the room when we arrived. The furniture didn't match. There was nothing beautiful about the olive green Hughes of the room. The bathroom was reminiscent of a cheap motel. We were out for the day and found the Marshall house on a tour and checked and the rates for a much better room were $75 cheaper. That was the "period" experience we were looking for. Weirdly when we checked out and were concerned about our refund they were WELL VERSED in refunds.
Comment from Hotel Management
Jul 5, 2017 by J Henderson, Hotel Management
Thank you for your review Jennie. We appreciate your feedback and hope you enjoyed your stay in Savannah.
3 out of 5
by A verified traveler

Great view of River Street but...

Posted Jul 1, 2017
Room was not as reserved. Only after another couple had the same issue were we offered an discounted rate.
Comment from Hotel Management
Jul 3, 2017 by J Henderson, Hotel Management
Thank you for your review. We apologize for any inconvenience and will use your feedback to better our guest experience.
3 out of 5
Recommended
for Everyone
by A verified traveler from NJ

A little disappointing

Posted Jul 1, 2017
No parking: front desk clerk pointed to public parking across but bell boy recommended other lot a couple of blocks down which turned out full on a busy Sat evening. Finally found other lot which was quite a walking distance in area which did not quite feel safe for 2 women. Hotel setting is charming. Room was very dark and dirty: needed good vacuuming at minimum: lots of lint/dust in corners, on baseboards, and bricks on wall. Bed was comfortable. Bathroom needed overhauling, tub draining shower water very slow. Rug on floor was worn and stained. Staff was inexistant overall. Nice wine hour and infused water in lobby.
Comment from Hotel Management
Jul 3, 2017 by J Henderson, Hotel Management
Thank you for your feedback. We will use your review to better our guest experience.