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Rating 10 - Excellent. 1074 out of 1966 reviews" "
I did not like how it was unknown fees when we arrived. We were only supposed to pay two dollars but had to pay a hundred more.
Rosalyn
Stayed 2 nights in Apr 2024
Response from Front Office Manager on Apr 18, 2024
Dear Rosalyn, Thank you for sharing your experience of your recent stay at our hotel. We truly regret your disappointment with our incidental hold and any inconvenience this caused you while here. We understand your frustrations if this came as a surprise to you. We hope the rest of your time with us was pleasant. Thank you once again; we hope you will visit us the next time you are in our area.John MaisanoFront Office Manager
We did have a cold late night meal. Since the food was cold, the hotel gave it to us free after complaint.
Robert
Stayed 2 nights in Apr 2024
Response from John M. on Apr 16, 2024
Dear Robert,Thank you for taking the time to provide feedback in-regards to your recent stay at the Marriott Savannah Riverfront. It was a pleasure having you as our guest and your comments and concerns have been shared with our team.
Response from Front Office Manager on Apr 15, 2024
Dear Robert, Thank you for staying with us and sharing your feedback. We hope your overall stay was pleasant and love knowing you enjoyed our convenient location. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.John Maisano,Front Office Manager
Response from Front Office Manager on Apr 14, 2024
Dear Marvin, Thank you for being our guest and for taking the time to write your review of Savannah Marriott Riverfront. We appreciate both your positive feedback as well as hearing the things you would change. We regret your disappointment with the parking fee. These fees are listed on our website, and we will share your comments appropriately. We hope to have another chance to provide a better experience in the future. John MaisanoFront Office Manager
Response from Front Office Manager on Apr 13, 2024
Dear John, Thank you for choosing the Savannah Marriott Riverfront. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests, and we are pleased that you had an enjoyable stay. It was our pleasure accommodating you, and we look forward to providing you with another outstanding stay.John MaisanoFront Office Manager
6/10 Okay
Dan
Traveled with partner
Apr 10, 2024
Liked: Cleanliness, staff & service
Was given an adjoining room. Constant yelling next door meant we could EVERY SINGLE WORD. Same with movie dialogue on their TV. If I had known better I would have requested a room without the adjoining door.
No free breakfast.
Pool wasn’t yet heated.
Staff were good.
Dan
Stayed 4 nights in Apr 2024
Response from Front Office Manager on Apr 11, 2024
Dear Dan, Thank you for sharing your honest feedback. We pride ourselves on delivering a pleasant hotel experience; therefore, we apologize for the noise issues you experienced. In the future, please know that our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. Furthermore, we have noted your comments regarding the pool temperature, and we will share them appropriately to improve our guest experience. We also regret not meeting your expectations with the breakfast options and appreciate your feedback. On a positive note, we are glad you were impressed with our friendly associates. Thank you once more for being our guest, and we do hope you will stay with us another time so we can provide you with a much more satisfying experience.John Maisano,Front Office Manager
Dear Douglas, Thank you for your review of the Savannah Marriott Riverfront. We are pleased you enjoyed our convenient location and spotless accommodations. Thank you again for the feedback, and we look forward to welcoming you back on your next visit to Savannah.John MaisanoFront Office Manager
Dear Jenniffer, It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. The magnificent views of Savannah River truly are great; we are pleased this was part of making your visit so memorable. Thank you for your wonderful feedback. All of us here at Savannah Marriott Riverfront look forward to your return!John Maisano,Front Office Manager
Dear Ms. Maria, We appreciate you taking the time to leave your generous rating regarding your recent visit to Savannah Marriott Riverfront. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. John MaisanoFront Office Manager
Below average customer service. Way too expensive for anything less than stellar service
Alice
Stayed 5 nights in Mar 2024
Response from Front Office Manager on Apr 2, 2024
Dear Alice, Thank you for being our guest and for the candid review. Providing outstanding customer service to every one of our guests is always our top priority; therefore, we deeply apologize that this was not your experience. We will address your comments with our team to ensure this is not repeated. We understand the frustration you must have felt and greatly appreciate your patience. We do hope to have the opportunity to regain your trust and show you the hospitality for which we are known. John MaisanoFront Office Manager
Property is in a great location. Room was very clean and comfortable! Staff all very helpful. Great Stay!
Michelle
Stayed 1 night in Mar 2024
Response from Front Office Manager on Apr 2, 2024
Dear Michelle, Thank you for choosing to stay with us and for taking the time to post a review. With our incredible location in the heart of the city's historic district and our Southern hospitality along with comfortable accommodations, it is always our goal to provide each guest a memorable time. It was our pleasure hosting you, and we hope you will make the Savannah Marriott Riverfront your home away from home whenever your travels bring you to our city. John MaisanoFront Office Manager
8/10 Good
Nancy
Mar 31, 2024
Nancy
Stayed 3 nights in Mar 2024
Response from Front Office Manager on Apr 2, 2024
Dear Nancy, Thank you for your recent stay at Savannah Marriott Riverfront and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting Savannah. We enjoyed having you as our guest, and we hope to see you again soon. John MaisanoFront Office Manager
8/10 Good
christie
Traveled with family
Mar 31, 2024
Liked: Cleanliness, staff & service
Great location within walking distance to restaurants and shopping.
christie
Stayed 1 night in Mar 2024
Response from John M. on Mar 31, 2024
Dear Christie,Thank you for choosing the Marriott Savannah Riverfront. Have a safe journey to your next destination.
Positives:
Staff was polite, agreeable and helpful. The manager was out in the lobby offering help and advice. I appreciated that. Breakfast was good.
Negatives:
Splash of "something on 7th floor exterior elevator door.
Beverly
Stayed 1 night in Mar 2024
Response from John M. on Mar 31, 2024
Dear Beverly, Thank you for choosing the Marriott Savannah Riverfront. It was a pleasure having you as our guest.
The hotel was great. Very clean, super friendly employees. Not so quiet. Every room door slams. And a lot of construction next door. So it wasn't easy to sleep.
Mathew
Stayed 1 night in Mar 2024
Response from John M. on Mar 30, 2024
Dear Matthew, Thank you for choosing the Marriott Savannah Riverfront. It was a pleasure having you as our guest.
Response from Front Office Manager on Mar 31, 2024
Dear Robert, Thank you for your review of the Savannah Marriott Riverfront. It is a pleasure to know we were able to exceed your expectations. We strive to make sure every guest has a comfortable and relaxing stay, and we will enjoy sharing your compliments with our team. Thank you again for the feedback, and we look forward to welcoming you back on your next visit to Savannah.John MaisanoFront Office Manager
The property is conveniently located near great restaurants and historical sites. The accommodations were comfortable, although the room temperature could have been cooler. The hotel's facilities are modern and up-to-date. While the parking fee of $40 per night may seem high, it ensures the safety of vehicles.
Julius
Stayed 2 nights in Mar 2024
Response from Front Office Manager on Mar 29, 2024
Dear Julius, Thank you for the feedback on your stay at Savannah Marriott Riverfront. We are pleased to know our location near the local attractions was perfect for your plans. We love that our guests can explore with ease the beautiful squares, historic house museums, art galleries, and quaint restaurants right outside our doors. We are also glad you loved our clean and comfortable rooms and enjoyed our upscale modern amenities. Our goal is to offer our guests a relaxing, carefree stay, and we are happy you liked all that we have to offer. Furthermore, your understanding of the parking fee is much appreciated. We value your business, and we look forward to welcoming you back soon.John MaisanoFront Office Manager
This was located perfectly in Historic Downtown Savannah, walking distance to everything! There was no need to rent a car at all. Being right on the river made the walks even more pleasant. The staff was great, clean room, nice property. Overall a wonderful stay!
Amanda
Stayed 4 nights in Mar 2024
Response from Front Office Manager on Mar 29, 2024
Dear Amanda, Thank you for choosing to stay with us and for taking the time to post a review. We are delighted you had a fantastic visit and that you particularly enjoyed our ideal location with proximity to all the attractions. We are also happy to read you loved well-kept accommodations and were impressed with the service provided by our associates. It was our pleasure welcoming you, and we hope you will make the Savannah Marriott Riverfront your home away from home whenever your travels bring you to our city. John MaisanoFront Office Manager
6/10 Okay
Shannon
Traveled with group
Mar 26, 2024
Liked: Amenities
The lobby was nice but the room smelled like mold. The duvet covers barely cover the duvets, which were dirty and flat. I also had a spot of blood on my sheets. And the AC never got colder despite cranking it when we were both getting ready.
We ordered coffee on Fri morning and it came in paper cups and seemed like the free stuff you'd get in the lobby, not a fresh pot like most room services offer.
Also, you can only reach the hotel on foot by River St because the sidewalk on the main road is closed due to construction. No one told us that until we got to that point and had to turn around and walk all the way back to stairs down to River. Would have been good to know that beforehand.
It's a bit of a hike to the action but it's a nice walk so we didn't mind too much. And the bartenders at the bar were absolutely lovely!
Shannon
Stayed 4 nights in Mar 2024
Response from John M. on Mar 27, 2024
Dear Shannon, Thank you for choosing the Marriott Savannah Riverfront. It was a pleasure having you as our guest. Your comments and feedback have been shared with our team.
Response from Front Office Manager on Mar 27, 2024
Dear Margaret, On behalf of our team at Savannah Marriott Riverfront, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to our area.John MaisanoFront Office Manager
10/10 Excellent
CHAD
Mar 25, 2024
Liked: Cleanliness
Nice location
CHAD
Stayed 4 nights in Mar 2024
Response from Front Office Manager on Mar 26, 2024
Dear Chad, Thank you for your review of Savannah Marriott Riverfront. We are thrilled to hear that our location perfectly suited your plans and added to your overall enjoyment. Our hotel's proximity to the beautiful squares, historic house museums, art galleries, and charming antique shops allows our guests to explore with ease. It was a pleasure hosting you, and we look forward to welcoming you back soon.John Maisano, Front Office Manager
10/10 Excellent
Alfred
Traveled with family and small children, Traveled with family
I was not aware that this property charged for parking. It was not excessive, but $40 seem to be unnecessary, considering the room was over $200 for one night.
Alfred
Stayed 1 night in Mar 2024
Response from John M. on Mar 25, 2024
Dear Alfred, Thank you for visiting the Marriott Savannah Riverfront. It was a pleasure having you as our guest. Have a safe journey to your next destination.
8/10 Good
Woodrow
Mar 24, 2024
They hotel was nice and clean and enjoyed our stay even they had a lot of construction going on.
Woodrow
Stayed 1 night in Mar 2024
Response from John M. on Mar 25, 2024
Dear Woodrow,Thank you for choosing the Marriott Savannah Riverfront. It was a pleasure having you as our guest while visiting the low country.
We had a great stay. Unfortunately, there is a lot of construction going on next door so you can hear everything outside if your room is facing the river. Also, probably due to the construction a roach got into our room when we opened the balcony door. We had to move rooms in the middle of the night. Other than that the hotel is very nice and clean.
Kimberly
Stayed 3 nights in Mar 2024
Response from John M. on Mar 24, 2024
Dear Kimberly, Thank you for choosing the Marriott Savannah Riverfront. It was a pleasure having you as our guest
4/10 Poor
Adam
Mar 24, 2024
Liked: Cleanliness
Disliked: Staff & service
The are so many great hotels in Savannah; why stay at this one: no valet, no bellmen, only $40 a day self park, parking deck a block away, old tired exterior, understaffed, etc. The view is great but you can have the same view with all the normal amenities just down the street.
Adam
Stayed 1 night in Mar 2024
Response from John M. on Mar 24, 2024
Dear Adam, Thank you for choosing the Marriott Savannah Riverfront. Have a safe journey home.
I booked the room about a week prior to the stay. It was for st Patrick’s day weekend in Savannah and was quite expensive. We had the room booked for Friday and Saturday night. Friday morning I received a message saying my card was charged for the amount of the stay. Friday afternoon I had a family issue come up and we didn’t leave until Saturday. I get to the hotel Saturday and my room was canceled and nowhere in Savannah to stay. I spoke politely to the manager and she said I could have called. My card had been charged for the stay and I thought I would have been charged for the night anyway. I ended up being charged for the one night and had nowhere to stay. I thought this was a crappie way to handle this. I don’t travel a ton and was not aware of the fine print.They had my information and could have called me as well.
Michael
Stayed 2 nights in Mar 2024
Response from John M. on Mar 22, 2024
Dear Michael, Thank you for choosing the Marriott Savannah Riverfront. It was a pleasure having you as our guest. Your comments have been shared with our team so we may continue to improve the services provided to our guest.
Response from Front Office Manager on Mar 22, 2024
Dear Bhupender, Thank you for taking the time to share that your stay at the Savannah Marriott Riverfront was perfect in every way. We appreciate your generous feedback and hope we will be your home whenever you are in the area.John Maisano,Front Office Manager
Dear Nicole,Thank you for choosing the Marriott Savannah Riverfront. It was a pleasure having you as our guest.
10/10 Excellent
Ciara
Mar 19, 2024
Ciara
Stayed 1 night in Mar 2024
Response from John M. on Apr 8, 2024
Dear Ciara,Thank you for choosing the Marriott Savannah Riverfront. It was a pleasure having you as our guest and look forward to your next adventure in Savannah.
6/10 Okay
Matthew
Traveled with family
Mar 18, 2024
Liked: Cleanliness, staff & service
Property needs some work. Furniture was in disrepair.
Matthew
Stayed 3 nights in Mar 2024
Response from John M. on Mar 18, 2024
Dear Matthew,Thank you for choosing the Marriott Savannah Riverfront. It was a pleasure having you as our guest.
Response from Front Office Manager on Mar 18, 2024
Dear Kevin, Thank you for taking the time to share that your stay at the Savannah Marriott Riverfront was perfect in every way. We appreciate your generous feedback and hope we will be your home whenever you are in the area.John Maisano,Front Office Manager
Response from Front Office Manager on Mar 18, 2024
Dear Leroy, It was our pleasure welcoming you to the Savannah Marriott Riverfront. We are thrilled that your experience was perfect from beginning to end, and we appreciate you mentioning how much you enjoyed our impeccable accommodations. On behalf of all of us, we thank you for taking the time to review our hotel, and we look forward to welcoming you again soon.John Maisano,Front Office Manager
Check in was wonderful! They allowed us to check in 5 hours early. Check out was smooth as well. Good bar and restaurant
Alyssa
Stayed 2 nights in Mar 2024
Response from Front Office Manager on Mar 18, 2024
Dear Alyssa, Thank you for your kind words. We are delighted to hear that you had such a positive experience with our check-in service. Providing a smooth and efficient arrival process is a top priority for us, and it is always rewarding to know that our efforts have made a difference in your stay. It was also a pleasure reading you had a great time at our in-house restaurant and bar. We look forward to seeing you again soon at Savannah Marriott Riverfront.John Maisano,Front Office Manager
Dear Kristine, Thank you for choosing the Marriott Savannah Riverfront. It was a pleasure having you as our guest.
10/10 Excellent
Laura
Mar 15, 2024
Laura
Stayed 1 night in Mar 2024
Response from Front Office Manager on Apr 5, 2024
Dear Laura, Thank you for choosing the Savannah Marriott Riverfront. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.John MaisanoFront Office Manager
Very clean. The staff was so accommodating and helpful
Kylie
Stayed 2 nights in Mar 2024
Response from Front Office Manager on Mar 14, 2024
Dear Kylie, Thank you so much for your kind words about Savannah Marriott Riverfront. We are thrilled to hear that you found our hotel exceptionally clean during your stay and that our staff's welcoming hospitality exceeded your expectations. Our staff is committed to making sure that our guests enjoy their stay so thank you for appreciating their efforts. Thank you again; we hope you will choose to stay with us again on your next visit to the area.Sincerely,John Maisano,Front Office Manager
We really enjoyed our stay! Staff was friendly and very helpful.
Wendy
Stayed 3 nights in Mar 2024
Response from John M. on Mar 12, 2024
Dear Wendy, Thank you for choosing the Marriott Savannah Riverfront. It was a pleasure having you as our guest and we look forward to your next adventure in Savannah.
10/10 Excellent
Ellen
Traveled with family
Mar 11, 2024
Liked: Property conditions & facilities
Top notched customer service by check in manager, Glenn. He was super nice and accommodating during our late night arrival.
Also, we were extended a complimentary breakfast by supervisor Radu. He made sure our room temp was adjusted and we had blankets.
Ellen
Stayed 2 nights in Mar 2024
Response from John M. on Mar 12, 2024
Dear Ellen, Thank you for choosing the Marriott Savannah Riverfront. It was a pleasure having you as our guest.
We loved our stay very convenient staff is extremely friendly! Would definitely stay again
stacy
Stayed 2 nights in Mar 2024
Response from Front Office Manager on Mar 11, 2024
Dear Stacy, Thank you for your review of the Savannah Marriott Riverfront. It is a pleasure to know we were able to exceed your expectations and that you liked our courteous associates. We strive to make sure every guest has a comfortable and relaxing stay, and we will enjoy sharing your compliments with our team. Thank you again for the feedback, and we look forward to welcoming you back on your next visit to Savannah.John MaisanoFront Office Manager