Ratings based on 877 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
72% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by A verified traveler from Georgia

Never Again

Posted Jul 14, 2016
Pros: It was beautiful, had a good view and was very clean. The bed was very comfortable and the employees were nice.
Cons: Don't book rooms when you know you don't have the availability that is requested. And do what you have to to make your customers happy.
Location: Beautiful view of the river. It's a quick easy walk to get to the stores and restaurants on river street. Plenty of food and shopping and tours.
We chose this hotel because it was on the river street, the price was good and they had a room available with two double beds.When we checked in we got to our room and it had a single king bed. We needed two double beds since it was me,my husband,and our two kids (ages 13 and 9) .When I went to the front desk and told them there was a mistake I was told that when you book a room through expedia the double beds are a request,not a guarantee.It turned out the hotel was completely booked and they didn't have any other rooms to move us to.They put us on a waiting list for a rollway bed, but it turned out that all of those were booked also.This hotel was a bit of a splurge for us and it turned into a miserable trip.I slept in the bed with my two kids while my husband slept on the floor on a makeshift pallet that he made out of a chair cushion,pillows,and some blankets that we brought with us.Apparently I didn't read the fine print good enough because they charge per day for parking and internet and there isn't a refrigerator in room. I think the website said you could get a fridge if requested, but I didn't bother.I figured they would charge for that also. The drawers on the cabinet in our room were broken and the two outlets that I tried to use were impossible to plug my electronics into.The towels were not soft.We should have stayed somewhere else that would have been less money, had the beds we needed, free parking and internet and a refrigerator.We will NEVER stay here again.
3 out of 5
by A verified traveler from G.

It was in the area we wanted to be.

Posted Jul 8, 2016
The hotel was located where we wanted to be, however due to construction there wasn't easy access to hotel by car or on foot. This hotel didn't seem very kid friendly. The hotel was very loud, when trying to rest in the mornings you could hear cleaning staff in the hallway for a long period of time. Parking was very expensive and not mentioned clearly up front. The agent at front desk said, he would charge us the first day but made it seem like it was a one time charge, very confusing! Check in was also confusing because the front desk wasn't located at the entrance you arrived at.
5 out of 5
by A verified traveler

Posted Jul 6, 2016
Hotel staff was fash and friendly. I would highly recommend this hotel. Sammy drinks were the bomb!!
4 out of 5
by A verified traveler from Florida

Nice Hotel

Posted Jun 3, 2016
Pros: Clean & Quiet
Cons: Bigger TV's in the rooms.
Location: Close to everything
Nice Hotel with a great staff. Can walk everywhere.
4 out of 5
by A verified traveler

pleasant experience

Posted May 24, 2016
Cons: free internet or cheaper parking. crazy the charges for these necessities
Location: walk the riverfront, or into town. depends on your desire and fitness level
close enough to walk but at the end of the strip. quiet:)
2 out of 5
by A verified traveler from Indy

Old, over priced, barebones hotel

Posted May 22, 2016
Pros: Staff
Cons: Everything...room was a dump, shower was a temporary-fixed mess, no refridge, broken ice machine, restaurant was lousy.
Location: Savannah
Staff was great! Hotel is not! $21 parking for guests? That's more than the resort fee for the Westin across the river and brings the total within a few bucks! Won't be back...
4 out of 5
by Rachel

This traveler left a rating score only Posted Apr 22, 2016 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 10, 2016 on Hotels
3 out of 5
by A verified traveler from atlanta

Nice that it's on the riverfront but...

Posted Apr 8, 2016
Construction outside the hotel was noisy ...asked three different times for more towels but never received them....it's an OK hotel but for the price we paid ...expected more
5 out of 5
by Chris

This traveler left a rating score only Posted Apr 3, 2016 on Hotels