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Reviews of Springhill Suites by Marriott Savannah Midtown

2.5 out of 5
Springhill Suites by Marriott Savannah Midtown
11317 Abercorn St, Savannah, GA

Reviews

7.6

Good

Rating 10 - Excellent. 296 out of 852 reviews" "
Rating 8 - Good. 248 out of 852 reviews" "
Rating 6 - Okay. 143 out of 852 reviews" "
Rating 4 - Poor. 89 out of 852 reviews" "
Rating 2 - Terrible. 76 out of 852 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Princess

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Clean & safe.
Stayed 1 night in Apr 2024

4/10 Poor

Mike, rochester hills

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was friendly and helpful. Property needs maintenance, repairs and renovation. The desk chair was missing one leg, so when I sat down I nearly fell off and hurt myself. The shower leaked so the bathroom floor was wet. The toilet gurgled and sprayed water from the bowl when the toilet from another room was flushed. They also ran out of some breakfast items for a couple days.
Stayed 4 nights in Mar 2024

8/10 Good

Megan

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property does not provide as much breakfast as advertised and the hot tub is non existent (different hotel) the fire pit was non functional. Other than that it was a pleasent experience.

2/10 Terrible

WILLIAM, Brandon

Traveled with family
Disliked: Staff & service, property conditions & facilities
Didn't disclose their cleaning policy. Only cleaned our room 1/5 nights stayed. Broken/hazardous furniture.
Stayed 5 nights in Mar 2024

8/10 Good

Carrie, Corning

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place got a lot of unfair reviews in my opinion. We did have an insect in our bathroom celling fixture, but it was not a cockroach, it was a harmless silverfish. Our room (326) was clean and spacious. The bathroom sinks were reviewed by some as not draining. You have to push the stopper so it pops up and then the sink drains fine. Beds were pretty comfy and coffee/microwave/fridge in room were nice to have. Front desk staff the night we checked in was not outgoing, but the rest of the staff were very pleasant. Breakfast did run out of things close to the ending time. Overall we were pleased. It was close to what we were there for and the price was fine as well.
Stayed 2 nights in Feb 2024

6/10 Okay

Paul

Traveled with partner
Liked: Staff & service, amenities
Property showing its age, Wallpaper peeling, Unfilled holes where screws have been removed. Tiny sink in kitchen area. No table or chairs to eat, even though there was plenty of room for them.
Stayed 2 nights in Feb 2024

10/10 Excellent

Ovianyelis C

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay. Manuel, the front desk guy was very nice , he helped us with towels and sheets we need it for the beed-sofa . Breakfast was super good and girls asking all the time if we needed something else to eat. They have eggs , pancakes juice , yogurt , bagels , cereals a lot. The room was clean and big enough for the six of us.
Stayed 1 night in Mar 2024

4/10 Poor

KEVIN

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The bathroom in my room was not clean. The shower was dirty the sink was dirty, the phone did not work and i saw roaches in the room. Not happy with this Marriott property.
Stayed 4 nights in Feb 2024
Response from Hotel Management on Mar 3, 2024
Dear Kevin, please accept my apology on behalf of our entire staff. I am sorry to learn that your experience with SpringHill Suites Savannah Midtown was less than satisfactory. We value our customers and exceptional service is always our priority. Please give us a chance in the future to make this right.

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Vanessa

Stayed 1 night in Feb 2024

10/10 Excellent

Lori

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient for exploring- walkable to everything of interest - !

10/10 Excellent

Demetrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was super quiet and in a good location for us while visiting our son that lives near the hospital. The breakfast was lacking. The food was cold and often not refilled.
Stayed 5 nights in Jan 2024
Response from Hotel Management on Mar 3, 2024
Dear Mary, please accept my apology on behalf of our entire staff. I am sorry to learn that your experience with SpringHill Suites Savannah Midtown was less than satisfactory. We value our customers and exceptional service is always our priority. Please give us a chance in the future to make this right.

10/10 Excellent

Karma

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Beth

Stayed 2 nights in Jan 2024

10/10 Excellent

Clifford

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location could use a bigger sign. But other than that its nicely tucked away and around a lot stores and restaurants.
Stayed 2 nights in Jan 2024

6/10 Okay

John

Traveled with family
Liked: Cleanliness, staff & service, amenities
Everyday there was the same person, in the same blue honda, parked in the handicap space by the front door smoking weed! It stunk and it speaks volumes on the lack of security or caring!
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 18, 2024
Dear John, please accept my apology on behalf of our entire staff. I am sorry to learn that your experience with SpringHill Suites Savannah Midtown was less than satisfactory. We value our customers and exceptional service is always our priority. Please give us a chance in the future to make this right.

6/10 Okay

Javier

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Front Desk on Jan 18, 2024
Dear Javier, please accept my apology on behalf of our entire staff. I am sorry to learn that your experience with SpringHill Suites Savannah Midtown was less than satisfactory. We value our customers and exceptional service is always our priority. Please give us a chance in the future to make this right.

2/10 Terrible

Diana

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 5, 2024
Dear Diana, please accept my apology on behalf of our entire staff. I am sorry to learn that your experience with SpringHill Suites Savannah Midtown was less than satisfactory. We value our customers and exceptional service is always our priority. Please give us a chance in the future to make this right.

10/10 Excellent

Ebony

Stayed 1 night in Dec 2023

10/10 Excellent

Jillian

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the hospital.
Stayed 2 nights in Dec 2023

10/10 Excellent

Tracy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The run was exactly as expected per the website. The staff members were friendly. The pool was small (and cold) so we only used it once. Overall we had a good experience.
Stayed 3 nights in Dec 2023

8/10 Good

Jim

Stayed 1 night in Dec 2023

4/10 Poor

Richard

Disliked: Property conditions & facilities
Pretty tired
This particular SpringHill Suites seems tired and unpopular. There were about 7 cars in the lot. While pretty clean, the rooms and furniture felt tired.
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 21, 2023
Dear Pretty Tired, please accept my apology on behalf of our entire staff. I am sorry to learn that your experience with SpringHill Suites Savannah Midtown was less than satisfactory. We value our customers and exceptional service is always our priority. Please give us a chance in the future to make this right.

10/10 Excellent

Cully

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’ll stay at this one anytime.
Stayed 1 night in Nov 2023

10/10 Excellent

Mike

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly hotel
Stayed 5 nights in Nov 2023

8/10 Good

Michael

Traveled with family
Liked: Staff & service
Breakfast was disappointing . Not much left and not fresh. It didn’t close until 9:30. We got there at 9.
Stayed 1 night in Nov 2023
Response from Front Desk on Dec 21, 2023
Dear Guest, please accept my apology on behalf of our entire staff. I am sorry to learn that your experience with SpringHill Suites Savannah Midtown was less than satisfactory. We value our customers and exceptional service is always our priority. Please give us a chance in the future to make this right.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Work well for what I needed because of location
Stayed 1 night in Nov 2023

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
The location was great for what i needed
Stayed 5 nights in Oct 2023

2/10 Terrible

Julia, Savannah

Got charged for a service I never received, and they refused to issue a refund
Stayed 1 night in Oct 2023
Response from Front Desk on Dec 7, 2023
Dear Julia, please accept my apology on behalf of our entire staff. I am sorry to learn that your experience with SpringHill Suites Savannah Midtown was less than satisfactory. We value our customers and exceptional service is always our priority. Please give us a chance in the future to make this right.

10/10 Excellent

Carolyn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow didn’t know about you
We were extremely satisfied. The location was great, the accommodations and the service made our day. We Have decided to make this location our go to for all future trips home. Your marquee sign is outrageously small for an amazing place, please revisit it. All in all you’re awesome.
Stayed 1 night in Sep 2023

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
The lady at check-in was knowledgeable & did a fantastic job! She was super busy but kept her cool.
Stayed 1 night in Sep 2023

2/10 Terrible

James, Cleveland

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a property I can say that I will NEVER stay again. I was disgusted from the time of arrival the outside was old, dirty and rundown. This hotel had the audacity to be called Marriott. Later to find out that it is a privately owned hotel, which does NOT uphold the Marriott standard by any means from the moldy hotel rooms to the terrible breakfast, which was brought out in Ziploc bags and a broken waffle dispenser in which may it impossible to partake in the “breakfast “ that’s supposed to be included. Everyone needs be aware of this prior to booking. In addition the manage could care less about you and the quality of your stay and if you were to ask her for anything, she would act as if you are irritating her and being an inconvenience. You were warned!
Stayed 4 nights in Sep 2023
Response from Front Desk on Dec 7, 2023
Dear James, please accept my apology on behalf of our entire staff. I am sorry to learn that your experience with SpringHill Suites Savannah Midtown was less than satisfactory. We value our customers and exceptional service is always our priority. Please give us a chance in the future to make this right.

2/10 Terrible

Quinshale

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The manager lied in said she will be waiting for someone to call to do a refund never answer for them then stop answering for me . The clerk was sleep on the sofa just bed business the hotel stink plus very old
Stayed 2 nights in Sep 2023
Response from Front Desk on Dec 7, 2023
Dear Quinshale, please accept my apology on behalf of our entire staff. I am sorry to learn that your experience with SpringHill Suites Savannah Midtown was less than satisfactory. We value our customers and exceptional service is always our priority. Please give us a chance in the future to make this right.

2/10 Terrible

Aaron

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Front Desk Manager on Sep 14, 2023
Dear Aaron, please accept my apology on behalf of our entire staff. I am sorry to learn that your experience with SpringHill Suites Savannah Midtown was less than satisfactory. We value our customers and exceptional service is always our priority. Please give us a chance in the future to make this right.

2/10 Terrible

Bridgit

Traveled with family
Disliked: Amenities
Arrived and the man at the desk was very rude and seemed preoccupied. He gave us our keys and sent us to a room when arriving to the room it had never been cleaned. Went back to front desk accompanied by the cleaning person to tell the front desk the rooms on the floor were not ready even though we arrived 2 hours after checkin. Then we were sent to another room and our keys would not work after finally getting in the room it was not cleaned all the way. We are so disappointed. We have always been loyal Marriot costomers.
Stayed 1 night in Sep 2023
Response from Front Office Manager on Sep 14, 2023
Dear Bridgit, please accept my apology on behalf of our entire staff. I am sorry to learn that your experience with SpringHill Suites Savannah Midtown was less than satisfactory. We value our customers and exceptional service is always our priority. Please give us a chance in the future to make this right.

6/10 Okay

Ahmad

Business traveler
Liked: Cleanliness, staff & service
This Location Served My Primary Focus
I chose this location because of its proximity to the location of a conference I was attending. I also appreciated that they offered breakfast. My negative comment was the status of the fitness center. Although the treadmill was functional, the incomplete dumb bell set and options were abysmal.
Stayed 3 nights in Aug 2023
Response from Front Desk on Dec 7, 2023
Dear Ahmad, please accept my apology on behalf of our entire staff. I am sorry to learn that your experience with SpringHill Suites Savannah Midtown was less than satisfactory. We value our customers and exceptional service is always our priority. Please give us a chance in the future to make this right.

6/10 Okay

Jennifer

Disliked: Cleanliness, property conditions & facilities
Room was not clean, Bobby pins on floor, rubber band on floor, just all around dirty
Stayed 2 nights in Aug 2023
Response from Front Office Manager on Aug 15, 2023
Dear Jennifer, please accept my apology on behalf of our entire staff. I am sorry to learn that your experience with SpringHill Suites Savannah Midtown was less than satisfactory. We value our customers and exceptional service is always our priority. Please give us a chance in the future to make this right.

10/10 Excellent

MICHELLE

Stayed 1 night in Aug 2023

10/10 Excellent

Cloie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Lonesome

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness
The handyman helped me jumpstart my car when it couldn’t start - very thankful for that!
Stayed 2 nights in Aug 2023
Response from Front Office Manager on Aug 15, 2023
Dear Lonesome, please accept my apology on behalf of our entire staff. I am sorry to learn that your experience with SpringHill Suites Savannah Midtown was less than satisfactory. We value our customers and exceptional service is always our priority. Please give us a chance in the future to make this right.

8/10 Good

Jamie

Stayed 1 night in Jul 2023

2/10 Terrible

Sarai

Stayed 2 nights in Jul 2023
Response from Front Office Manager on Jul 21, 2023
Dear Sarai, please accept my apology on behalf of our entire staff. I am sorry to learn that your experience with SpringHill Suites Savannah Midtown was less than satisfactory. We value our customers and exceptional service is always our priority. Please give us a chance in the future to make this right.

4/10 Poor

Julie

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I rented two suites for my Girl Scout troop. We spent 4 nights at this hotel. The staff was friendly especially Valerie. She always greeted us with a warm smile. The hotel looked nothing like the pictures. This hotel is old and outdated. I am thankful they had connecting rooms so my Girl Scouts could have their own room but we had the inside open door to connect us. The hot breakfast was blah at best…make your own waffles, oatmeal, cereal and the most watery scrambled eggs I have ever had. The pool is indoors. It looked gross. One of my Girl Scouts said she felt like she had a layer of film on her when she got out. The hotel room itself is outdated which is okay but it just wasn’t cleaned properly. The grout on the tiles was dirty, the shower curtain was disgusting, cracked tiles, wall paper bubbling up. I just did my best not to look to hard. The elevator got stuck twice while we were there and fortunately they were quick to reset it so we were not stuck long but each time it was a scary experience. It was a an 18 minute drive from all JGL Birth Place and First Headquarters, River Street etc. We definitely saved money by staying here but I don’t know that it was worth it when we also had to drive 18 - 20 minutes. PS whatever you do, DO NOT order Chinese food from the place closer to the hotel. Not only was it disgusting and the prices online are a lot cheaper than they actually are but the amount of us that had hair in our food was crazy.
Stayed 4 nights in Jul 2023
Response from Front Office Manager on Jul 21, 2023
Dear Julie, please accept my apology on behalf of our entire staff. I am sorry to learn that your experience with SpringHill Suites Savannah Midtown was less than satisfactory. We value our customers and exceptional service is always our priority. Please give us a chance in the future to make this right.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Melissa

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
The double beds in the suite rooms sleep exactly like the Carnival Cruise ships beds. Comfy!!! Location is great. Lots restaurants in walking or driving distance. Website said they had free cribs & they didn't have any. Downfall for us with an infant. Ms Valerie gave us the hospital discount of $99 per nite plus tax because my daughter had a heart procedure and thats why we were there. But a different person checked us in & did not give us the discount. This woman also told my parents that she would save the room beside them for us so we could have joining rooms. When we got there, she had sold the room. That ticked me off. Mold was on shower curtain. Overall, it was a good place. However, a certain person needs to change the way she acts. Call Ms Valerie for all your needs!
Stayed 2 nights in Jun 2023

8/10 Good

Gloria

Stayed 1 night in Jun 2023

8/10 Good

Remika

Traveled with family
Liked: Staff & service, room comfort
Spacious for Families
Customer service was great however the cleaning less of the room was as tidy as it should have been. The appliances in the room didn’t work either. Was offered another room which was plus but we were already settled
Stayed 1 night in Jun 2023

8/10 Good

Harshad, Fort Smith

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and comfortable bed. Room was perhaps a bit muggy like previous reviewers said but I did not find it that bad.
Stayed 1 night in May 2023

10/10 Excellent

Aymee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Keonna on May 29, 2023
Dear Aymee, you made our day with your positive feedback! We are so happy to read that you loved your stay at SpringHill Suites Savannah Midtown. Thank you for your feedback, and we hope you'll come back to visit us in the near future!