Overall Nice Hotel With Drawbacks
Posted Sep 8, 2016
This is an absolutely beautiful hotel. It is away from the other hotels which is nice but it's also away from all the action of Savannah and that became a bit annoying. The hotel does accommodate the issue as there is a river boat that shuttles guests across the river free of charge until 11pm...very convenient! We arrived Sunday of Labor Day weekend & of course it was busy. We were told we were too early to check in and our rooms weren't ready, which was inconvenient but we also requested a room upgrade, which we received. I did notice that there were many other guests also waiting to check in. I thought that perhaps the staff was overwhelmed by the holiday turn out but I later learned that even after the crowd of people returned home , we would still wait for our room to be cleaned late into the afternoons, I'm talking 4pmish. One day the staff advised she would return to clean our room as she knocked on our door after we had returned to the room from the beach to shower. She never came back. Overall it was a good experience but not my best Westin experience. Things could have been better.