Exterior

Reviews of The Westin Savannah Harbor Golf Resort & Spa

4 out of 5

Reviews

8.4

Very Good

Rating 10 - Excellent. 595 out of 1004 reviews" "
Rating 8 - Good. 198 out of 1004 reviews" "
Rating 6 - Okay. 87 out of 1004 reviews" "
Rating 4 - Poor. 59 out of 1004 reviews" "
Rating 2 - Terrible. 65 out of 1004 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Suzanne

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here! Beautiful river views with heated pool. Friendly staff. Room was exceptionally clean. Highly recommended
Stayed 2 nights in Apr 2024

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well organized operation
Stayed 1 night in Apr 2024
Response from General Manager on Apr 8, 2024
Dear Josh, Thank you for evaluating your stay at The Westin Savannah Harbor Golf Resort & Spa. I am thrilled to know you enjoyed your time with us and that our impeccable and well-kept accommodations enhanced your visit. We appreciate your business and hope to welcome you back soon for another enjoyable experience.Be Well,Stuart Robinson,General Manager

10/10 Excellent

Stalin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking expensive and it’s better and faster not using valet parking
Stayed 1 night in Mar 2024

10/10 Excellent

Yilian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience and stay.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 5, 2024
Dear Yilian, Thank you for choosing us and for taking the time to post a review. Our unique downtown destination seamlessly combines urban accessibility with enhanced resort amenities, and it is great to know that we exceeded your expectations. It was a pleasure accommodating you, and I hope you will make The Westin Savannah Harbor Golf Resort & Spa your home away from home whenever your travels bring you to our city. Be Well,Stuart Robinson,General Manager

10/10 Excellent

Louis, Pinehurst

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We expected great and we got great.
Stayed 3 nights in Mar 2024

10/10 Excellent

Carrie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Westin in Savannah is always amazing. Comfortable clean and the views are amazing.
Stayed 1 night in Mar 2024
Response from GENERAL MANAGER on Mar 31, 2024
Dear Carrie, We are pleased you had another enriching stay at The Westin Savannah Harbor Golf Resort & Spa. As the south's only downtown resort, we offer travelers a tranquil haven with city access, and we appreciate your kind remarks about our beautiful property and spectacular views. We enjoyed having you as our guest and look forward to having the opportunity to welcome you back on a future visit.Be Well,Stuart Robinson,General Manager

2/10 Terrible

John Curtis

Stayed 1 night in Mar 2024
Response from General Manager on Apr 15, 2024
Dear Mr. Curtis, Thank you for choosing our resort. We strive to provide a revitalizing, enhanced experience to every guest; therefore, I sincerely apologize for not meeting these expectations during your time with us. I hope you will consider giving us another chance to provide you with the enriching stay you should always expect from us. Thank you once more for your feedback, and I hope to see you again on your next visit to the Savannah area.Be Well,Stuart Robinson,General Manager

10/10 Excellent

Gary, Canton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place and staff!!! Will be back soon!
Stayed 1 night in Mar 2024

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Charles, Boca RATON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GENERAL MANAGER on Mar 11, 2024
Dear Charles, Thank you for staying at The Westin Savannah Harbor Golf Resort & Spa. We enjoy offering a vibrant, rejuvenating retreat in the heart of Savannah, and I am pleased we exceeded your expectations. It was our pleasure hosting you, and we look forward to seeing you again on your next visit to the area.Be Well,Stuart Robinson,General Manager

10/10 Excellent

Allison

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Service was amazing!
Stayed 3 nights in Feb 2024

10/10 Excellent

Jason

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very wonderful staff
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 2, 2024
Dear Jason, Thank you for your thoughtful review. We are pleased that you enjoyed your stay at The Westin Savannah Harbor Golf Resort & Spa and that our attentive associates helped to elevate your stay. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service. We look forward to your next visit.Be Well,Stuart Robinson,General Manager

10/10 Excellent

Maria

Liked: Property conditions & facilities
Excellent!
Stayed 2 nights in Feb 2024

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to convention facilities. River ferry service berry good
Stayed 1 night in Feb 2024
Response from GENERAL MANAGER on Feb 11, 2024
Dear Paul, Thank you for choosing to stay at The Westin Savannah Harbor Golf Resort & Spa. Nestled along the banks of the Savannah River, we offer travelers an ideal escape in Georgia's oldest city, just a ninety-second ferry ride away from historical attractions, dynamic restaurants, and exciting nightlife. It is good to know how much our location added to the enjoyment of your conference visit. We hope we will be the first resort you think of on future trips to the area.Be Well,Stuart Robinson,General Manager

10/10 Excellent

Patti

Stayed 2 nights in Feb 2024
Response from GENERAL MANAGER on Mar 21, 2024
Dear Patti, Thank you for staying at The Westin Savannah Harbor Golf Resort & Spa and sharing your perfect experience. We enjoy offering a vibrant, rejuvenating retreat in the heart of Savannah, and I am pleased we exceeded your expectations. It was our pleasure hosting you, and we look forward to seeing you again on your next visit to the area.Be Well,Stuart Robinson,General Manager

8/10 Good

Danyle, conley

Liked: Cleanliness, staff & service, property conditions & facilities
There’s construction going on right now and that should be included on the website or somewhere before booking rooms.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 7, 2024
Dear Danyle, I appreciate your candor. However, I do want to extend my apologies for not meeting all of your expectations and for any inconvenience caused while you were here. Your feedback is essential as we continually strive to improve our guest experience, and I will use it to make sure your next visit is exceptional in every way. Thank you for being our guest, and I hope to have the pleasure of doing so again soon.Be Well,Stuart Robinson,General Manager

10/10 Excellent

Anita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower had shampoo left on the walls. I had to clean it before we could take our showers. Other than that the room was very clean.
Stayed 1 night in Feb 2024
Response from GENERAL MANAGER on Feb 5, 2024
Dear Anita, Thank you for staying at The Westin Savannah Harbor Golf Resort & Spa. We are pleased that you enjoyed your overall stay; however, please accept our apologies for the oversights in your guestroom. Maintaining invigorating and refreshing accommodations is a top priority for us; therefore, I am disappointed this was not your experience. I will escalate these issues to the appropriate individuals, and I appreciate your patience. I look forward to your next visit!Be Well,Stuart Robinson,General Manager

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Ngone Lon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Jan 2024

10/10 Excellent

Norma, Orange Park

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Apr 19, 2024
Dear Norma, Thank you for the outstanding rating. I am thrilled that from check-in through check-out, we were able to provide you with a great stay at The Westin Savannah Harbor Golf Resort & Spa. We look forward to your return and wish you all the best with your future travels.Be Well,Stuart Robinson,General Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from GENERAL MANAGER on Jan 19, 2024
Dear Guest, Thank you for staying at The Westin Savannah Harbor Golf Resort & Spa. We enjoy offering a vibrant, rejuvenating retreat in the heart of Savannah, and I am pleased we exceeded your expectations. It was our pleasure hosting you, and we look forward to seeing you again on your next visit to the area.Be Well,Stuart Robinson,General Manager

8/10 Good

Lynn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay. The shuttle service to the golf course was wonderful as was the ferry shuttle across the river to access downtown Savannah. I think having to pay for parking at the hotel as an already paying guest at the hotel is ridiculous.
Stayed 3 nights in Jan 2024

10/10 Excellent

Ronald

Traveled with family
Liked: Cleanliness, staff & service, amenities
We stayed in river view queen room that had a balcony. Nice room but bathroom was very dark and lacked good lighting. Great pool with pool bar and jacuzzi. Overall a wonderful place to stay.
Response from General Manager on Jan 11, 2024
Dear Ronald, Thank you for evaluating your stay at The Westin Savannah Harbor Golf Resort & Spa. We are glad to know you enjoyed your time with us and that you especially loved our thoughtfully crafted guestrooms with beautiful views, and excellent amenities. We appreciate all of your feedback, the positive as well as the things that would have enhanced your experience. It was a pleasure accommodating you, and I hope you will make us your home away from home whenever your travels bring you to our city. Be Well,Stuart RobinsonGeneral Manager

8/10 Good

Dana L

Stayed 3 nights in Dec 2023

6/10 Okay

Erika

Traveled with partner
Disliked: Cleanliness, amenities
This is the only hotel on the river's other side. You need to take a water taxi to get to the other side. It appears that the hotel is short staffed. Our room didn't get cleaned for 4 days although I called twice to get the room cleaned and we didn't have the do not disturb sign on our door. The food was okay. I also purchased a romantic event on the river and it was not worth the money.
Stayed 5 nights in Dec 2023
Response from General Manager on Jan 9, 2024
Dear Erika, Thank you for choosing our resort for your Savannah visit. Please accept my apologies for the service shortfalls you experienced and for not meeting all your expectations. Your valuable comments will be shared with my associates, and I hope you will stay with us again so we can provide the exceptional hospitality you deserve.Be Well,Stuart RobinsonGeneral Manager

10/10 Excellent

Dominic

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 9, 2024
Dear Guest, Thank you for choosing us and for taking the time to post a review. Our unique downtown destination seamlessly combines urban accessibility with enhanced resort amenities, and it is great to know that we exceeded your expectations. It was a pleasure accommodating you, and I hope you will make The Westin Savannah Harbor Golf Resort & Spa your home away from home whenever your travels bring you to our city. Be Well,Stuart RobinsonGeneral Manager

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
John & Cynthia are teriffic!!! The room and the property are unexpectedly well-appointed and well-maintained!!!
Stayed 1 night in Jan 2024

6/10 Okay

Brandon

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Room 1612 has damp musty smelling come from bathroom vents
Stayed 3 nights in Dec 2023

10/10 Excellent

deborah

Stayed 3 nights in Dec 2023

6/10 Okay

Ruben

Stayed 2 nights in Dec 2023
Response from General Manager on Jan 2, 2024
Dear Ruben, Thank you for taking the time to rate your experience; we love that you could join us. However, I apologize if your stay was anything other than perfect. I would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and I hope to see you soon.Be Well,Stuart RobinsonGeneral Manager

10/10 Excellent

Myriam

Stayed 1 night in Dec 2023
Response from General Manager on Jan 20, 2024
Dear Myriam, Thank you for the outstanding rating. I am thrilled that from check-in through check-out, we were able to provide you with a great stay at The Westin Savannah Harbor Golf Resort & Spa. I look forward to your return and wish you all the best with your future travels.Be Well,Stuart RobinsonGeneral Manager

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was very nice. Loved the fire pits. Got in too late to do smores around the fire. I'm sure that's quite a lot of fun. We were not well informed when we checked in just handed a paper and was told to read the boat schedule or scan the codes. Not very helpful, the next morning the staff was excellent.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 31, 2024
Dear Ray, Thank you for choosing us and for taking the time to post a review. We are glad you liked our enhanced amenities and had a wonderful time with us. Your feedback regarding the areas we could work on to strengthen our guest experience is much appreciated. It was a pleasure accommodating you, and I hope you will make The Westin Savannah Harbor Golf Resort & Spa your home away from home whenever your travels bring you to our city. Be Well,Stuart Robinson,General Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 9, 2024
Dear David, Thank you for staying at The Westin Savannah Harbor Golf Resort & Spa and sharing your ratings with other travelers. We enjoy offering a vibrant, rejuvenating retreat in the heart of Savannah, and I am pleased we exceeded your expectations. It was our pleasure hosting you, and we look forward to seeing you again on your next visit to the area.Be Well,Stuart RobinsonGeneral Manager

10/10 Excellent

Angelica

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

madison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely stay , we will be going back soon
Stayed 2 nights in Dec 2023

4/10 Poor

ILDIKO

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The spa was not in the building. It’s a five minute shuttle.
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 24, 2023
Dear Ildiko, Thank you for taking the time to share your review. We regret not meeting your expectations and your disappointment with the location of our Spa service. We are grateful for your patience, and we hope you will give us another chance to host you again. Be Well,Stuart Robinson,General Manager

10/10 Excellent

JESSE

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service and attention
Stayed 1 night in Dec 2023
Response from General Manager on Dec 23, 2023
Dear Jesse, Thank you for taking the time to share your experience at The Westin Savannah Harbor Golf Resort & Spa. Everything we do is designed to provide a revitalizing experience for our guests, and I am pleased that our thoughtful hospitality exceeded your expectations. It was our pleasure accommodating you, and we hope to see you again soon on your next visit to the Savannah area. Be Well,Stuart RobinsonGeneral Manager

8/10 Good

samir

Stayed 1 night in Dec 2023
Response from General Manager on Dec 20, 2023
Dear Samir, Thank you for choosing us, and for taking the time to share your generous rating. Our unique downtown destination seamlessly combines urban accessibility with enhanced resort amenities, and it is great to know that you enjoyed your stay. It was a pleasure accommodating you, and I hope you will make The Westin Savannah Harbor Golf Resort & Spa your home away from home whenever your travels bring you to our city. Be Well,Stuart RobinsonGeneral Manager

10/10 Excellent

Bobbyanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Hotel staff was wonderfully pleasant, the room was clean, the bed was super comfy.
Stayed 1 night in Dec 2023

10/10 Excellent

Monica

Stayed 2 nights in Dec 2023
Response from General Manager on Dec 19, 2023
Dear Monica, Thank you for the generous rating of our hotel. The Westin Savannah Harbor Golf Resort & Spa is energized by welcoming our guests to the Georgia area with spacious accommodations, excellent amenities, and a beautiful location. We are pleased you enjoyed your stay, and we hope you will come back to see us soon.Be Well,Stuart Robinson

10/10 Excellent

ragu

Stayed 3 nights in Dec 2023
Response from GENERAL MANAGER on Jan 7, 2024
Dear Ragu, Thank you for staying at The Westin Savannah Harbor Golf Resort & Spa. We enjoy offering a vibrant, rejuvenating retreat in the heart of Savannah, and I am pleased we exceeded your expectations. It was our pleasure hosting you, and we look forward to seeing you again on your next visit to the area.Be Well,Stuart Robinson,General Manager

10/10 Excellent

Joanna Rountos

Stayed 3 nights in Dec 2023

8/10 Good

Michael

Stayed 3 nights in Dec 2023

8/10 Good

Lauri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Dec 11, 2023
Dear Lauri, Thank you for choosing The Westin Savannah Harbor Golf Resort & Spa. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, I am thrilled that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Be Well,Stuart RobinsonGeneral Manager

10/10 Excellent

Jeremy

Traveled with family
Liked: Amenities
Stayed 2 nights in Dec 2023

10/10 Excellent

Glenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
The staff was excellent and courteous. Nearby downtown Savannah. Loved it!
Stayed 1 night in Dec 2023
Response from General Manager on Dec 10, 2023
Dear Glenda, Thank you for sharing your perfect rating of The Westin Savannah Harbor Golf Resort & Spa. We are glad to know you had a great stay, and that you especially loved our intuitive associates. It was also a pleasure reading our dynamic location was perfect for your plans. We appreciate your business, and we look forward to welcoming you back soon.Be Well,Stuart RobinsonGeneral Manager

8/10 Good

Jeff

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from General Manager on Feb 13, 2024
Dear Jeff, Thank you for your nice rating and letting us know that your stay at The Westin Savannah Harbor Golf Resort & Spa was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future.Be Well,Stuart Robinson,General Manager

10/10 Excellent

Greg Clark, Plymouth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an excellent stay, the area around the facility is undergoing a lot of construction but nothing you can’t get around. Just a temporary inconvenience.
Stayed 3 nights in Nov 2023