Ratings based on 103 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
74% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from south carolin a

TownePlace by Marriott in Savannah, Ga

Posted Apr 17, 2016
Pros: Size of suite, Having a full kitchen. Breakfast, staff
Cons: The noise. Need to have it blocked off with gates so guys cannot drag race between the buildings.
Location: Location was great. Lots of places to eat and shop. Only a short drive to downtown
Great staff, clean, Good breakfast. Loud. Cars racing up and down in front. Police there. I assume there was a fight in the unit across in front of ours. You could hear someone over head walking.
Comment from Hotel Management
Apr 27, 2016 by Bill Wade, Hotel Management
Dear Jewel, We appreciate you taking the time to share your experience with us. We do our best to keep noise levels down and respectful. Some noise may be out of our control, however I know how important it is to have some peace and I apologize for the inconvenience. I was very happy to hear the great feedback about our staff. I feel very lucky to work with some great people and I can't wait to share your comments with them. Thank you, General Manager tps.savta.gm@marriott.com
5 out of 5
by Elizabeth from Savannah GA

Great home away from home!

Posted Jan 26, 2016 on Hotels
Very comfortable and spacious room. Excellent desk and chair with good lighting. Comfortable couch. Excellent bed and bedding options no matter how much cover you want. Good bathroom and shower. Window can be opened a couple of inches for fresh air. I was here for 9 days while my home was being worked on. My dog and I were very happy here. It may seem far from downtown, but you can get on the Truman and take it all the way downtown in 15 minutes. Great dog walking area. All staff are friendly and attentive. Highly recommended.
Comment from Hotel Management
Apr 2, 2016 by Angela Small Manager, Hotel Management
Dear Elizabeth, We are so grateful that you shared your experience with us. Our job and our efforts are so rewarded when we get a chance to read feedback like yours. I hope all is well with your house and should you ever need us again I hope you'll come see us. Thank you, General Manager.
5 out of 5
by A verified traveler from Irmo, SC

Convenient to local area

Posted Jan 25, 2016
The hotel staff was wonderful, the rooms were comfortable with flat screen tv and a kitchen with full sized fridge. It was a great place to stay lots of restaurants and a mall nearby.
Comment from Hotel Management
Jan 26, 2016 by Bill Wade, Hotel Management
Dear valued guest, We appreciate you sharing your experience with others and hope you will come see us on a future trip to Savannah. It was a joy to read your positive comments and share them with the team. Thank you, General Manager
2 out of 5
by jerry from Alpharetta, ga

Not a first choice

Posted Jan 16, 2016 on Hotels
Nasal deposits in the shower. Private residence next door with barking dog. Disappointed that this is a marriott property.
Comment from Hotel Management
Mar 26, 2016 by Angela Small Manager, Hotel Management
Dear Jerry, Please accept our sincere apology for the condition of your shower. This is not our standard. We will address this with housekeeping and assure it never happens again. I appreciate you taking the time to share this with us, so we have an opportunity to fix the issue. Our goal is have you as a repeat guest every time you're in Savannah and we fell short of this while you were here. I hope you would consider giving us a second chance in the future. Thank you, General Manager.
Comment from Hotel Management
Mar 26, 2016 by Angela Small Manager, Hotel Management
Dear valued guest, Please accept our sincere apology for the condition of your shower. This is certainly not our standard. I will address this issue with our team and we will work diligently to assure this never happens again. I understand why we would not be your first choice and I can't blame you. It is our goal to help make the guest feel welcome and want to come back. We fell way short of this during your stay with us. I will also look into our neighbors dog barking. I hope that was an isolated event. I appreciate you sharing your experience with us and we will work hard to correct your issues moving forward. I hope that you may give us another chance one day. Thank you.
3 out of 5
by SULARI from Toronto, Ontario Canada

Savannah Price Point is not so good ...........

Posted Jan 5, 2016 on Hotels
This is the second time we ended up in a not so good place in Savannah Georgia. We have to always stop over night to reach Orlando next day. I think the issue is for our price point we cannot get a good hotel in Savannah. I think it is better to drive further south up to Jacksonville, Florida where you can get a better place for lesser price. Having said that, this hotel was not bad for what we paid. Golden saying "You get what you paid for"....
Comment from Hotel Management
Mar 19, 2016 by Angela Small Manager, Hotel Management
Dear valued guest, We appreciate you taking the time to share your experience with others and I'm grateful you chose to stay with us. I apologize for not exceeding your expectations. We will continue to work hard to offer the best experience possible at a fair price. We hope you will give us a second chance. Thank you, tps.savta.gm@marriott.com
3 out of 5
by A verified traveler

Boa

Posted Jan 5, 2016 on Hotels
Boa
Comment from Hotel Management
Mar 26, 2016 by Angela Small Manager, Hotel Management
Dear valued guest, I'm grateful you shared your experience with us and hope you will come visit us again next time you are in Savannah. Thank you, General Manager
5 out of 5
by A verified traveler from ocoee, florida

Great hotel with lots of space and amenities!!

Posted Dec 30, 2015
Looked as though the room was just recently updated. Very clean!! Loved the kitchen! Great for families on vacation! Breakfast was good and workout for room was useful!
Comment from Hotel Management
Jan 7, 2016 by Bill Wade General Manager, Hotel Management
Dear valued guest, We appreciate you taking the time to share your experience with us. It seems we met or exceeded your expectations and I'm very grateful you enjoyed your stay. Please come back to see us if you're in the Savannah area again. Thank you. General Manager, tps.savta.gm@marriott.com
2 out of 5
by A verified traveler from sCharleston, sc

Posted Nov 17, 2015
ThetewasNo traah can in the bathroom.iexpected the room to be larger.idon't think it was worth the money we paid
Comment from Hotel Management
Dec 7, 2015 by Bill Wade, Hotel Management
Dear Anonymous, We appreciate you taking time to share your experience with others. Your feedback is valuable and will be used to better our services in the future. Please accept our sincere apology for not meeting your expectations. We will work hard to address your concerns. Thank you.
5 out of 5
by jose from Jacksonville

Posted Oct 9, 2015 on Hotels
Very nice pesonnel. Will definitely stay again.
Comment from Hotel Management
Mar 12, 2016 by Angela Small Manager, Hotel Management
Dear Jose, We appreciate you taking the time to share your experience with others and hope to see you on a future trip to Savannah. Thank you, General Manager, tps.savta.gm@marriott.com
3 out of 5
by Douglas

Posted Sep 29, 2015 on Hotels
It was very clean. The maid service was efficient however her personality could have used a bit of an upgrade. All and all it was a nice visit to Savannah and pretty centrally located.
Comment from Hotel Management
Mar 12, 2016 by Angela Small Manager, Hotel Management
Dear Douglas, We are grateful you chose to stay with us. I apologize if one of our housekeepers was lacking some personality. This is something we work hard to improve daily. We will continue to address ways to improve our customer service and enhance our guests experience. Thank you. General Manager, tps.savta.gm@marriott.com