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Reviews of Towneplace Suites by Marriott Savannah Airport

2.5 out of 5
Towneplace Suites by Marriott Savannah Airport
4 Jay R Turner Drive, Savannah, GA

Reviews

8.4

Very Good

Rating 10 - Excellent. 54 out of 115 reviews" "
Rating 8 - Good. 37 out of 115 reviews" "
Rating 6 - Okay. 13 out of 115 reviews" "
Rating 4 - Poor. 4 out of 115 reviews" "
Rating 2 - Terrible. 7 out of 115 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Joan

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a convenient location for travelers, especially those traveling with pets. I found it quiet and clean.
Stayed 1 night in Dec 2023

6/10 Okay

CHANDRAKANT, MASON

Traveled with partner
Liked: Cleanliness, amenities
Property under remodling, lot of dust
Stayed 2 nights in Oct 2023

2/10 Terrible

Whitney

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It took 25 minutes to check in. She had to go upstairs and see if our room was ready. It was not, then she said she had one other room. So, we finally got to that room. There was NO hot water. Again in the morning, no hot water and nothing they could do about it. She would not even put the manager on the phone, who was “busy doing paper work.” Construction on first floor with debris all over floor.
Stayed 1 night in Oct 2023

10/10 Excellent

Dawn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice. Close to airport so perfect fir midnight arrival. Water pressure in shower was awesome. Nice size suite with kitchette. Outlets in desk are too loose, couldn’t get a charge
Stayed 1 night in Oct 2023

10/10 Excellent

Theresa Wimberg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Janet

Liked: Staff & service
Our room smelled like someone had been previously smoking in it and we are both asthmatic so we found that to be disappointing. There also was no plastic matress cover to protect from bed bugs. The smell iteself was disappointing .
Stayed 1 night in Jul 2023

8/10 Good

Rebecca

Traveled with family and small children
Liked: Cleanliness, staff & service
Our room was quiet & comfortable. The only problem was that there was no hot water the night we checked in, so we couldn't bathe or fully clean our baby's bottles (they provide dish soap in the kitchenette, but hot water is safer than cold). The front desk said it was a problem across the whole hotel & maintenence was working on it. They had it working again when we woke up the next morning. I would've given this stay a higher rating if this didn't happen, hopefully this won't happen during your stay.

10/10 Excellent

Randall M

Stayed 1 night in Mar 2023

10/10 Excellent

Jill Van

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful.
Stayed 1 night in Jun 2022

4/10 Poor

LaSonia

Business traveler
Disliked: Cleanliness, staff & service
Not pleased
Room not ready at check in, received a call when it was, picked up keys and it still was not cleaned until 1 hour 45 min later. Manager apologized and promised a free night. No ice available. Asked the next day for the room to be tidied up during my absence, returned to nothing being done. Checked out the following morning and was told I’d receive points but could not be quoted how many points
Stayed 2 nights in Jun 2022

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
You get what you pay for
The room was kinda dirty, plastered patches on the wall in the bathroom, stains on the towels and the first room they tried putting us in smelled like mildew. The staff when we checked in seemed put out getting us extra towels and when we asked for a room that didnt smell bad. The bed was very comfortable and the breakfast was good.
Stayed 1 night in Jun 2022

2/10 Terrible

Keith

Traveled with group
Disliked: Staff & service, property conditions & facilities
Took 22 min to check in. And the room was musty.
Stayed 1 night in Apr 2022

8/10 Good

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

4/10 Poor

Susan

Traveled with family
Disliked: Staff & service, property conditions & facilities
Decent room for the price, but had issues. NO lighting (2 small lights on each side of bed and one at the desk) for very large high ceiling room. Too dark to sit on couch and even read. We had house keeping issues. We understood covid policies, no houskeeping and to request if needed, and had no problem asking for towels. On 3rd day of 5 day stay asked for room to be done, towels and garbage were piling up. Room did not get done and we were told we needed to bring garbage to front desk ouselves. Person at front desk was not very friendly about it. Asked again the next day and were told they could not do it unitl the next day (the day we were checking out). When we returned to our room we found all the wastebaskets sitting out and no sheets on the bed with comforter rolled up onthe couch (we thought they weren't doing anything to our room). When we talked to the front desk we were told it would be a little bit because their one housekeeper (who came in at 9) was working her way down from the top floor (we had been out of our room since 7). Location of hotel was convenient to airport and interstate to get around. Day desk person was very friendly, others not so much. Housekeeping situation was totally not acceptable. And lighting situation in the room definitely needs to be addressed. Simple fixes would make it a great room, but for now you get what you pay for...
Stayed 5 nights in Mar 2022

8/10 Good

BRIAN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

2/10 Terrible

Sheri

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It smelled like dogs
Stayed 1 night in Oct 2021

10/10 Excellent

Julisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice and clean would definitely recommend to friends for future vacations in the area
Stayed 2 nights in Oct 2021

8/10 Good

Grace B

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 12 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, the only thing I would change would be to have the bed on a platform. Our cat enjoyed the room so much she didn’t want to leave and hid under the bed. It took a while to get her out and into her carrier.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful.
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Specifically was looking for hot tub though was not open due to covid was at ajoining hotel and has not been attended to in awhile. Also had a gas grill out front but no propane tank attached. Could have booked something else for cheaper if knew did not have amenities that were looking for.
Stayed 3 nights in May 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Property wasn’t clean and very outdated. No plug in for electronics and only partial roll of toilet paper. Internet didn’t work. Room next to noisy gas station. Very old building that needs to be painted and upgraded. Room wasn’t very clean. Very uncharacteristic for a Marriott.
Stayed 1 night in May 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, large rooms
Stayed 1 night in May 2021

8/10 Good

Bhagwant

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

8/10 Good

William

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 18 nights in Apr 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a little outdoor seating with tables for a balmy night or perhaps morning coffee.
Stayed 1 night in Apr 2021
Response from ts on Apr 15, 2021
THANK YOU

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean
Very clean, great staff.
Stayed 5 nights in Mar 2021
Response from TS on Apr 15, 2021
THANK YOU

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not quite as good as it once was
Coronavirus negative impact on breakfast. We’ve been guests here for past five years, except for 2020 of course. Sometimes I think that hotels are curtailing services so they make more profit
Stayed 1 night in Apr 2021
Response from TS on Apr 15, 2021
THANK YOU

10/10 Excellent

Verified traveler

Stayed 1 night in Mar 2021
Response from TS on Apr 15, 2021
THANK YOU

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Supplied poop bags and trashcans for them. Also grass for my dog to poop on. My, my, my.
Stayed 1 night in Mar 2021
Response from TS on Apr 15, 2021
THANK YOU

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent access from highway, quiet surroundings. Many shopping opportunities
Stayed 1 night in Feb 2021
Response from TS on Apr 15, 2021
THANK YOU

2/10 Terrible

Verified traveler

Traveled with pets, Traveled with family
Disliked: Cleanliness
First room I was placed in was clean but the AC/heat was not working properly and was difficult to turn on. Finally I was able to get the heat working. But I noticed the AC vents were disgustingly filthy. I did not want to use the air like that. The front desk lady, who was nice switched my room. The heating system in this room worked. But after transferring all my things, I realized the room was not actually clean, after careful inspection. I switched a cold room for a dirty one. At this point, I was not going to change rooms again. I got my Lyssol and chlorox wipes and did the best I could. There was a urine spot on the toilet. Debris in the toilet seat. Debris in the chairs in the room. Floor not vacuumed. A brown sticky substance on the side if the chair. Disgusting that a housekeeper would present this as a clean room. I would never recommend this place.
Stayed 1 night in Feb 2021
Response from TS on Apr 15, 2021
thank you for the review. We apologize for this issue. We would like to speak with you on this issue further, please contact management at the property.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2020

10/10 Excellent

Michelle, Arlington, Texas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and professional. The suite was very comfortable and clean
Stayed 2 nights in Nov 2020

4/10 Poor

Verified traveler

Traveled with partner, Traveled with pets
I felt that the overall cleanliness of the room was only ok. I was surprised that they did not provide wrapped disposable cups in the room, as is recommended during COVID. Although the facility is pet friendly they charge a non refundable $50 deposit. Breakfast items were limited and the milk was curdled.
Stayed 1 night in Nov 2020

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

8/10 Good

Celine K., Chuluota

Liked: Cleanliness
Comfortable and close to 95
Good place for a quick stop over.
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveler

Liked: Staff & service, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Dianna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Room was spacious and clean. Staff was friendly and extremely helpful. Will come back!
Stayed 1 night in Jun 2020

4/10 Poor

Barbara

Disliked: Cleanliness, property conditions & facilities
Will not return.
Overnight stay April 2020. Trash not emptied, overflowing. Silverware & cutting board dirty. Carpet not vacuumed. A lot of wall damage in & around the shower/ tub area. Fredericksburg, VA location was great.
Stayed 1 night in Apr 2020

8/10 Good

Chris, Saco

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Most comfortable beds of any hotel I've stayed at!
Stayed 4 nights in Mar 2020

6/10 Okay

johndoe

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
bathroom was old, toilet bowl stained and worn out badly
Stayed 2 nights in Jan 2020

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely friendly staff. The room was large, clean, and very modern. The breakfast was called continental, but there were hot foods as well. AND the coffee was excellent. I would definitely stay there again.
Stayed 1 night in Jan 2020

6/10 Okay

James

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Musty smell, hairy bed sheets
When we walked into the room, we were met with a musty smell. There had apparently been a major leak in the roof, because the ceiling had a really bad repair job. Then, when we went to get into bed, there were hairs on the sheets! My wife and I were so tired after an 18-hour day that we slept there anyway.
Stayed 1 night in Jan 2020

8/10 Good

Mayra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Winter Vacation
We have 4 legged friends (little ones) and the rooms were excellent!! CLEAN, convenient location, breakfast and Comfortable beds
Stayed 1 night in Dec 2019

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family and small children, Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like all Towneplace suites the breakfast was good the staff was friendly and the room was excellent. I just wish the pet fee wasn’t so high ($100!). My only suggestion for improvement is better pillows for the bedding. They wee limo and unsupportive.
Stayed 2 nights in Nov 2019

8/10 Good

Cong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Very convenient for having early flight, free shuttle to SAV airport. Our flight was too early to get the free breakfast but the friendly staff gave us some muffin/yogurt and apple to go.
Stayed 1 night in Nov 2019