Hit or Miss
Posted Nov 8, 2016 on Orbitz
Pros - the room was clean and spacious. The place is convenient to Savannah's historic district. It's about a 10-15 minute drive, approx. $10 each way with Uber.
Cons - if something is wrong with your room, you're probably screwed. Our room had a malfunctioning toilet - it would not stop refilling the water (very noisy), and the flushing was weak. I contacted the staff about it, and they said the maitanance guy was off but they would try to do something about it. No follow-up. I reached out a second time a few hours later, and the lady basically said she could do nothing for me. I asked her to cancel my stay and just refund the money - I don't need much, but a toilet is nice to have afterall! Nope, she can't do that. So they won't fix it, they have no rooms to move me to, and they won't refund me and let me go... I'm just out of luck. In the end, I just swallowed my pride. I turned off the water before going lights out, so that the noise would stop.
Bottom Line - it's cheap and clean, which are two big pluses. But if something goes wrong with the room, don't expect it to be fixed.
Also, keep in mind that the area isn't great - I had no issues in this regard, but just an FYI that this isn't Beverly Hills you're going to.
Comment from Hotel Management
Dec 12, 2016 by Jeremy, Hotel Management
Thank you so much for writing a review of our property. We appreciate you letting us know that you were very satisfied with the room size and cleanliness . We are sorry for this issue with the toilet and since then we expanded our staffing hours to ensure an issue like this does not reoccur. Again, thank you for posting your review. We look forward to having you visit with us again in the future.