Ratings based on 380 Verified Reviews

4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 14, 2017
Nice restaurant on site. Easy access off freeway. nice friendly staff.
Comment from Hotel Management
Jul 14, 2017 by Stephen,GM, Hotel Management
Dear Anonymous, Thank you for taking the time to write a review about your recent stay. I'm happy that you found our location right off I-86/Rt. 17(NY Southern Tier Expressway) at exit 61 to be convenient. Our staff takes great pride in providing superior service to every guest, every time. I hope that you will stay with us again the next time you are traveling to or thru the area. Sincerely, Stephen Berwald, GM
5 out of 5
Recommended
for Everyone
by A verified traveler from nyc

amazing hotel

Posted Jul 4, 2017
Loved this hotel, I usually come to visit my sister and stay in the hotels around the area- this is by far the best hotel. The bed was so comfy , they had the best pillows ever , the bathroom was nice and roomy and the breakfast was above and beyond. The strawberries they served were so fresh and sweet, the eggs were tasty- they even had donuts with your cofffee and the hard boiled eggs were on point. If i get lucky with great prices with them again I will def stay with this hotel. They don't disappoint.
Comment from Hotel Management
Jul 5, 2017 by Stephen,GM, Hotel Management
Dear inna, Thank you for taking time to write a review of your recent stay. It sounds like you had a great visit. Our complimentary breakfast buffet is the best in the area. I hope that you will stay with us the next time you come to visit your sister. Sincerely, Stephen Berwald, GM
3 out of 5
Recommended
for Everyone
by A verified traveler from W

Posted Jun 29, 2017
It's a bit out date and our room was kind of musty. It's an older hotel.
Comment from Hotel Management
Jun 29, 2017 by Stephen,GM, Hotel Management
Dear Cody, Thank you for taking time to write a brief a review about your recent stay. We will look into why you felt your room seemed to have and odor and rectify the issue. So, future won't have them same experience in that room. I hope you will stay with us again. Sincerely, Stephen Berwald, GM
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel near Roswell

Posted May 8, 2017
Very comfortable beds. clean rooms and excellent free breakfast!
Comment from Hotel Management
May 9, 2017 by Stephen,GM, Hotel Management
Dear Anonymous, Thank you fro taking the time to tell us about your recent stay. We were happy to hear that you enjoyed your stay and found our rooms to be clean and very comfortable. We hope you will stay with us again, soon. Sincerely, Stephen Berweald, GM
5 out of 5
by Melissa

Posted May 5, 2017 on Hotels
Comment from Hotel Management
May 9, 2017
Melissa, Thank you for taking the time to rate your recent stay with us. I'm happy to see that you rated us with the best possible score. I hope you will continue to stay with us every time you area traveling in our area. Sincerely, Stephen Berwald, GM
4 out of 5
Recommended
for Everyone
by A verified traveler from Beaver, PA

nice hotel and great breakfast

Posted Apr 26, 2017
Pros: The staff were some of the friendliest I have ever dealt with and the breakfast was so helpful because we had a very busy day.
Cons: Everything was fine.
Location: Because of our circumstances for being there we really didn't get to look into things to do nearby.
We were in town for a funeral and the staff was very helpful and understanding. They let us check in early and the entire staff was caring and helpful during this very difficult time.
Comment from Hotel Management
Apr 26, 2017 by Stephen,GM, Hotel Management
Dear Holly, Thank you for taking the time to write a review about your recent stay. I'm glad we were able to be a help to you and your family during such a difficult time. I hope that sometime in the future you will have a chance to come back and visit us and see what the area has to offer. Sincerely, Stephen Berwald, GM
3 out of 5
by A verified traveler

Weekend Stay in the Valley

Posted Apr 23, 2017 on Hotels
Good location. The room was a bit worn. A stained dust ruffle on one bed and jelly beans under another bed. Wait up service was an hour and a half later. Nice staff, decent breakfast selection, good health facilities.
Comment from Hotel Management
Apr 26, 2017
Dear Anonymous, Thank you for taking the time to review your recent stay with us. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Stephen Berwald, GM
4 out of 5
by patrick

Posted Apr 10, 2017 on Hotels
Comment from Hotel Management
Apr 17, 2017
Dear Patrick, Thank you for taking the time to rate your recent stay with us. I was happy to see that you enjoyed your stay. I hope you will stay with us again, soon. Sincerely, Stephen Berwald, GM
3 out of 5
by A verified traveler

Posted Mar 26, 2017 on Hotels
The hotel was clean but the heating system wa terrible. We were not able to sleep because every time the heat turned on it sounded like a freight train was coming through the room. I mentioned it at checkout and the girl at the front desk didn't seem to care. Check in staff was excellent.
Comment from Hotel Management
Mar 29, 2017
Dear Anonymous, Thank you for taking the time to write a brief review about your recent stay. I'm happy to read that you found our hotel to be clean and enjoyed your stay despite the HVAC unit being loud. Our Chief Engineer was informed of the loud HVAC unit in your room by the Front Desk Clerk that you informed at checkout. He has looked at the unit and made sure the unit is back in proper working, so another guest does not have a similar issue. Thank you for bring this issue to our attention. I hope you will stay with us again the next time you are in our area. Sincerely, Stephen Berwald, GM
4 out of 5
Recommended
for Business Travelers
by A verified traveler

More positives than negatives.

Posted Mar 25, 2017 on Orbitz
Pros: The staff, large room size, and breakfast included.
Cons: New chairs, linens, climate control (noisy unit), and carpets.
Location: I wish I would've arrived earlier: the restaurant looked very inviting.
Well located right off of the highway. Interaction with staff was kind, comfortable, and they were very helpful. Walking in and seeing the great condition of the lobby and restaurant bumps expectations...although comfortable for a short overnight stay, the rooms need help.
Comment from Hotel Management
Mar 27, 2017 by Stephen,GM, Hotel Management
Dear Anonymous, Thank you for taking the time to tell us about you recent stay. We are happy that you enjoyed you stay. Many guests, like yourself do find us conveniently located right off I-86/Rt. 17 at exit 61 and about half way between NYC and Niagara Falls. We hope you will stay with us again the next time you are traveling thru the area. Sincerely, Stephen Berwald, GM