Exterior

Reviews of Best Western Plus Executive Inn

3 out of 5
Best Western Plus Executive Inn
38 Estate Drive, Toronto, ON

Reviews

8.4

Very Good

Rating 10 - Excellent. 503 out of 1012 reviews" "
Rating 8 - Good. 304 out of 1012 reviews" "
Rating 6 - Okay. 110 out of 1012 reviews" "
Rating 4 - Poor. 57 out of 1012 reviews" "
Rating 2 - Terrible. 38 out of 1012 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024

10/10 Excellent

Lyudmila, new york

Business traveler
Liked: Cleanliness, staff & service, amenities
Very good
Stayed 2 nights in Mar 2024

10/10 Excellent

Veronica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, nice breakfast options and convenient location.
Stayed 2 nights in Mar 2024
Response from Mohammed on Mar 22, 2024
We appreciate your business.Thank you.Mohammed.

8/10 Good

Zain

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast is included and the room I was book clean and spacious
Stayed 2 nights in Mar 2024
Response from Leah on Mar 19, 2024
We appreciate your feed and we thank you staying with us.

10/10 Excellent

Jay

Traveled with partner
Very courteous staff. Excellent breakfast.
Stayed 4 nights in Mar 2024
Response from Leah on Mar 19, 2024
We appreciate your feedback and we thank you for staying with us.

10/10 Excellent

Perlita

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area is clean, staff is accommodating and hospitable, i will give this hotel 10/10
Stayed 1 night in Mar 2024
Response from Leah on Mar 19, 2024
We appreciate your feedback and we thank you for staying with us.

10/10 Excellent

Harshvadan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mohammed on Mar 12, 2024
We appreciate your business.Thank you.Mohammed.

10/10 Excellent

narmala, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Mohammed on Mar 9, 2024
We appreciate your business.Thank you so much.Mohammed.

10/10 Excellent

james

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Mar 2024
Response from Mohammed on Mar 9, 2024
We appreciate your business.Thank you so much.Mohammed.

4/10 Poor

Arlene

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
There were ants in our room, the manager tried to blame us. They did move us rooms after I refused to let him spray insecticide everywhere to kill the ants. I inquired about getting a reduced rate because of this fiasco. I was told a manager would call me, but no call and we paid the full amount (which was not cheap).
Stayed 4 nights in Feb 2024
Response from Mohammed on Mar 9, 2024
Hello Arlene. Good evening. As soon as I got called from you for ANT issue, I went up with Ant spray but you refused. I apologized to you first. Then I offered you room change and showed up you new room which was our Business Suite more higher rate than your original existing 2 Queen bed. You agreed and moved to new room. During Checked Out you asked for discount and asked for call from Manager. I called you and explained to you that, as we were sold out and gave you room changed with higher rate, we can not allow you discount at this moment. You said okay. I appreciated your business and advised you to call in future reservation to our hotel to honor you BW discounted rate. You replied okay, thank you. Mohammed.

8/10 Good

Kirk

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Located close to Pan Am centre . Breakfast was good. Coffee was excellent.
Stayed 4 nights in Feb 2024
Response from Mohammed on Mar 9, 2024
We appreciate your business.Thank you so much.Mohammed.

10/10 Excellent

Lina

Liked: Cleanliness, staff & service, property conditions & facilities
eay parking
Stayed 1 night in Mar 2024
Response from Mohammed on Mar 12, 2024
We appreciate your business.Thank you.Mohammed.

10/10 Excellent

Lina

Liked: Cleanliness, staff & service, property conditions & facilities
It's a good hotel for Toronto.
Stayed 1 night in Mar 2024
Response from Mohammed on Mar 9, 2024
We appreciate your business.Thank you so much.Mohammed.

10/10 Excellent

Urooj

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Mohammed on Mar 9, 2024
We appreciate your business.Thank you so much.Mohammed.

10/10 Excellent

Gary, St. Thomas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in/out. Room was clean and spacious
Stayed 2 nights in Feb 2024
Response from Mohammed on Feb 29, 2024
We appreciate your business.Thank you.Mohammed.

8/10 Good

Michael, Southgate

Traveled with group, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Leah and reception staff were welcoming and assisted with the needs for our large group. They opened the dining area so that our boys' basketball team could eat together. The boys loved the swimming pool. Included breakfast served 6:30am-10:30am an added bonus for our stay. The rooms and bathrooms were clean. One negative is behind the headboards a lot of dirt, dust and trash accumulated. If we have more games at Toronto Pan Am center we would stay here again.
Stayed 1 night in Feb 2024
Response from Mohammed on Feb 29, 2024
We appreciate your business.Thank you.Mohammed.

10/10 Excellent

akram

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mohammed on Feb 29, 2024
We appreciate your business.Thank you.Mohammed.

8/10 Good

Sarah

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Pool was very clean
Stayed 1 night in Feb 2024
Response from Mohammed on Feb 23, 2024
We appreciate your business.Thank you.Mohammed.

10/10 Excellent

colleen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very welcoming
Stayed 7 nights in Feb 2024
Response from Mohammed on Feb 23, 2024
We appreciate your business.Thank you.Mohammed.

4/10 Poor

Carolyn

Traveled with family
Disliked: Cleanliness
Beds were rock hard and the bathroom smelled like old vomit.
Stayed 1 night in Feb 2024
Response from Mohammed on Feb 23, 2024
We apologize for inconvenience.Still we appreciate your business.Thank you.Mohammed.

2/10 Terrible

William

Stayed 1 night in Feb 2024
Response from Mohammed on Mar 21, 2024
We appreciate your business.Thank you.Mohammed.

10/10 Excellent

Elayaraja

Stayed 4 nights in Feb 2024
Response from Mohammed on Mar 21, 2024
We appreciate your business.Thank you.Mohammed.

6/10 Okay

Fiifi

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mohammed on Feb 23, 2024
We appreciate your business.Thank you.Mohammed.

10/10 Excellent

Mona

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a weekend for a hockey tournament. Was perfect for what we needed
Stayed 2 nights in Feb 2024
Response from Mohammed on Feb 12, 2024
We appreciate your business.Thank you.Mohammed.

10/10 Excellent

Barbara

Stayed 1 night in Feb 2024
Response from Mohammed on Feb 10, 2024
We appreciate your business.Thank you.Mohammed.

2/10 Terrible

Babar

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff and manager are both unprofessional and not understanding of kids staying in their hotel, chargwd $84 extra because they dont how to clean their bed sheet
Stayed 7 nights in Jan 2024
Response from Mohammed on Feb 10, 2024
Any damages happened during guest stay, guest has to pay as per our hotel policy which guest did signature upon arrival on registration card.We found bed sheet damaged during your stayed.So, we charged you.Sorry for inconvenience.Still we appreciate your business.Thanks.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mohammed on Feb 10, 2024
We appreciate your business.Thank you.Mohammed.

8/10 Good

Suzanne, Ancaster

Stayed 1 night in Feb 2024
Response from BW on Mar 20, 2024
We appreciate your feedback and we thank you for staying for us.

10/10 Excellent

Tuan Anh

Liked: Cleanliness
No comments
Stayed 1 night in Feb 2024
Response from Mohammed on Feb 10, 2024
We appreciate your business.Thank you.Mohammed.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mohammed on Feb 2, 2024
We appreciate your business.Thank you.Mohammed.

8/10 Good

francois marc

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location. Clean and quiet.
Stayed 4 nights in Jan 2024
Response from Mohammed on Jan 29, 2024
We appreciate your business.Thank you.Mohammed.

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Good so far
Stayed 1 night in Jan 2024
Response from Mohammed on Jan 29, 2024
We appreciate your business.Thank you.Mohammed.

10/10 Excellent

Jennifer

Stayed 1 night in Jan 2024
Response from Leah on Mar 20, 2024
we appreciate your feedback and we thank you for staying with us.

10/10 Excellent

Lori

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Your staff is wonderful!!
Stayed 1 night in Jan 2024
Response from Mohammed on Jan 29, 2024
We appreciate your business.Thank you.Mohammed.

6/10 Okay

Ross

Staff friendly, furniture worn/dated but the bed was comfortable and everything seemed pretty clean.
Stayed 1 night in Jan 2024
Response from Mohammed on Jan 28, 2024
We appreciate your business.Thank you.Mohammed.

10/10 Excellent

victoria

Traveled with group
Liked: Cleanliness, amenities
Specious and neat and also nice breakfast
Stayed 2 nights in Jan 2024
Response from Mohammed on Jan 28, 2024
We appreciate your business.Thank you.Mohammed.

10/10 Excellent

William

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the free hot breakfast and the room was clean
Stayed 1 night in Jan 2024
Response from Mohammed on Jan 28, 2024
We appreciate your business.Thank you.Mohammed.

10/10 Excellent

Jessy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything and the zoo
Stayed 2 nights in Jan 2024
Response from Mohammed on Jan 25, 2024
We appreciate your business.Thank you.Mohammed.

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Quite clean
Stayed 1 night in Jan 2024
Response from Mohammed on Jan 25, 2024
We appreciate your business.Thank you.Mohammed.

10/10 Excellent

Matthew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are friendly and helpful
Stayed 1 night in Jan 2024
Response from Mohammed on Jan 25, 2024
We appreciate your business.Thank you.Mohammed.

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mohammed on Jan 22, 2024
We appreciate your business.Thank you.Mohammed.

8/10 Good

francis

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good Stay overall
Stayed 4 nights in Jan 2024
Response from Mohammed on Jan 22, 2024
We appreciate your business.Thank you.Mohammed.

10/10 Excellent

Dave

Stayed 1 night in Jan 2024
Response from Mohammed on Jan 22, 2024
We appreciate your business.Thank you.Mohammed.

10/10 Excellent

Harpreet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly Staff, accommodating, and most of all this location has an EV charging station
Stayed 2 nights in Jan 2024
Response from Mohammed on Jan 22, 2024
We appreciate your business.Thank you.Mohammed.

10/10 Excellent

colleen

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are amazing here !
Stayed 7 nights in Dec 2023
Response from Mohammed on Jan 22, 2024
We appreciate your business.Thank you.Mohammed.

8/10 Good

Lynn

Stayed 1 night in Jan 2024
Response from Mohammed on Jan 22, 2024
We appreciate your business.Thank you.Mohammed.

6/10 Okay

Anita

Response from Mohammed on Jan 10, 2024
We appreciate your business.Thank you.Mohammed.

6/10 Okay

Djahid

Stayed 1 night in Dec 2023
Response from Mohammed on Jan 10, 2024
We appreciate your business.Thank you.Mohammed.

4/10 Poor

Sonia

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mohammed on Jan 10, 2024
We appreciate your business.Thank you.Mohammed.

10/10 Excellent

Phil

Stayed 2 nights in Jan 2024
Response from Mohammed on Jan 28, 2024
We appreciate your business.Thank you.Mohammed.