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Reviews of Best Western Plus Executive Inn

3 out of 5
Best Western Plus Executive Inn
38 Estate Drive, Toronto, ON

Reviews

8.4

Very Good

Rating 10 - Excellent. 505 out of 1010 reviews" "
Rating 8 - Good. 305 out of 1010 reviews" "
Rating 6 - Okay. 108 out of 1010 reviews" "
Rating 4 - Poor. 54 out of 1010 reviews" "
Rating 2 - Terrible. 38 out of 1010 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kathy, Sandy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful! Great choices for the breakfast.
Stayed 1 night in Apr 2024

8/10 Good

Kim

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sadly there was a hockey tournament in the area and there were 50 poorly supervised young boys in/around the pool which made it unsafe for a 4 and 6 year old to enjoy the pool. The “chaperones/parents” were irresponsible, not the hotels fault but absolutely affected our stay
Stayed 2 nights in Apr 2024
Response from Mohammed on Apr 13, 2024
We appreciate your business.Sorry for inconveniences due to hockey team young boys.Thank you so much.Mohammed.

10/10 Excellent

Torrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very welcoming upon arrival. Room was neat and spacious.
Stayed 5 nights in Apr 2024
Response from Mohammed on Apr 11, 2024
We appreciate your business.Thank you.Mohammed.

6/10 Okay

paul

Traveled with family
Liked: Staff & service
The hotel was convenient and had an excellent breakfast but i didn’t like the steep coat of a late checkout for $85 for 3 hours, i don’t even thibk the hotel was fully booked And then right at 2:59 as we were packing up a phone call and knock on door
Stayed 1 night in Apr 2024
Response from Mohammed on Apr 11, 2024
As per hotel policy, late check out at 3 pm costs 75 + Tax 84.75 extra.Sorry for inconvenience.Still, we appreciate your business.Thank you.Mohammed.

8/10 Good

Glen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Was perfect for my needs
Stayed 3 nights in Apr 2024
Response from Mohammed on Apr 8, 2024
We appreciate your business.Thank you.Mohammed.

8/10 Good

Jenny

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to Scarborough General. Sheets/blanket were a little worn. Pillows comfortable.
Stayed 1 night in Apr 2024
Response from Mohammed on Apr 5, 2024
We appreciate your business.Apologize for Sheets/Blanket issues.Thank you so much.Mohammed.

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable
Stayed 1 night in Apr 2024
Response from Mohammed on Apr 2, 2024
We appreciate your business.Thank you. Mohammed.

8/10 Good

Hafeez, Woodbrook

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast selection was could have been better
Stayed 2 nights in Mar 2024
Response from Mohammed on Apr 2, 2024
We appreciate your business.Thank you. Mohammed.

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mohammed on Apr 2, 2024
We appreciate your business.Thank you. Mohammed.

10/10 Excellent

Roselle

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mohammed on Apr 2, 2024
We appreciate your business.Thank you. Mohammed.

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, clean and comfortable, pool was small but we enjoyed it, breakfast was good!
Stayed 1 night in Mar 2024
Response from Mohammed on Mar 30, 2024
We appreciate your business.Thank you.Mohammed.

10/10 Excellent

Anabel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very nice
Response from Mohammed on Mar 30, 2024
We appreciate your business.Thank you.Mohammed.

10/10 Excellent

gynelle

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Excellent location great room set up clean and quiet Rooms have microwave great feature Breakfast was included typical continental options
Stayed 1 night in Mar 2024
Response from Mohammed on Mar 29, 2024
We appreciate your business.Thank you. Mohammed.

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Mohammed on Mar 29, 2024
We appreciate your business.Thank you. Mohammed.

10/10 Excellent

Lyudmila, new york

Business traveler
Liked: Cleanliness, staff & service, amenities
Very good
Stayed 2 nights in Mar 2024
Response from Mohammed on Mar 29, 2024
We appreciate your business.Thank you. Mohammed.

10/10 Excellent

Joan

Stayed 2 nights in Mar 2024
Response from Mohammed on Apr 13, 2024
We appreciate your business.Thank you so much.Mohammed.

10/10 Excellent

Veronica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, nice breakfast options and convenient location.
Stayed 2 nights in Mar 2024
Response from Mohammed on Mar 22, 2024
We appreciate your business.Thank you.Mohammed.

8/10 Good

Zain

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast is included and the room I was book clean and spacious
Stayed 2 nights in Mar 2024
Response from Leah on Mar 19, 2024
We appreciate your feed and we thank you staying with us.

10/10 Excellent

Jay

Traveled with partner
Very courteous staff. Excellent breakfast.
Stayed 4 nights in Mar 2024
Response from Leah on Mar 19, 2024
We appreciate your feedback and we thank you for staying with us.

10/10 Excellent

Perlita

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area is clean, staff is accommodating and hospitable, i will give this hotel 10/10
Stayed 1 night in Mar 2024
Response from Leah on Mar 19, 2024
We appreciate your feedback and we thank you for staying with us.

2/10 Terrible

Anjali

Stayed 1 night in Mar 2024
Response from Mohammed on Apr 8, 2024
We appreciate your business.Thank you.Mohammed.

10/10 Excellent

Harshvadan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mohammed on Mar 12, 2024
We appreciate your business.Thank you.Mohammed.

10/10 Excellent

narmala, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Mohammed on Mar 9, 2024
We appreciate your business.Thank you so much.Mohammed.

10/10 Excellent

james

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Mar 2024
Response from Mohammed on Mar 9, 2024
We appreciate your business.Thank you so much.Mohammed.

4/10 Poor

Arlene

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
There were ants in our room, the manager tried to blame us. They did move us rooms after I refused to let him spray insecticide everywhere to kill the ants. I inquired about getting a reduced rate because of this fiasco. I was told a manager would call me, but no call and we paid the full amount (which was not cheap).
Stayed 4 nights in Feb 2024
Response from Mohammed on Mar 9, 2024
Hello Arlene. Good evening. As soon as I got called from you for ANT issue, I went up with Ant spray but you refused. I apologized to you first. Then I offered you room change and showed up you new room which was our Business Suite more higher rate than your original existing 2 Queen bed. You agreed and moved to new room. During Checked Out you asked for discount and asked for call from Manager. I called you and explained to you that, as we were sold out and gave you room changed with higher rate, we can not allow you discount at this moment. You said okay. I appreciated your business and advised you to call in future reservation to our hotel to honor you BW discounted rate. You replied okay, thank you. Mohammed.

8/10 Good

Kirk

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Located close to Pan Am centre . Breakfast was good. Coffee was excellent.
Stayed 4 nights in Feb 2024
Response from Mohammed on Mar 9, 2024
We appreciate your business.Thank you so much.Mohammed.

10/10 Excellent

Lina

Liked: Cleanliness, staff & service, property conditions & facilities
eay parking
Stayed 1 night in Mar 2024
Response from Mohammed on Mar 12, 2024
We appreciate your business.Thank you.Mohammed.

10/10 Excellent

Lina

Liked: Cleanliness, staff & service, property conditions & facilities
It's a good hotel for Toronto.
Stayed 1 night in Mar 2024
Response from Mohammed on Mar 9, 2024
We appreciate your business.Thank you so much.Mohammed.

10/10 Excellent

Urooj

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Mohammed on Mar 9, 2024
We appreciate your business.Thank you so much.Mohammed.

10/10 Excellent

Gary, St. Thomas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in/out. Room was clean and spacious
Stayed 2 nights in Feb 2024
Response from Mohammed on Feb 29, 2024
We appreciate your business.Thank you.Mohammed.

8/10 Good

Michael, Southgate

Traveled with group, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Leah and reception staff were welcoming and assisted with the needs for our large group. They opened the dining area so that our boys' basketball team could eat together. The boys loved the swimming pool. Included breakfast served 6:30am-10:30am an added bonus for our stay. The rooms and bathrooms were clean. One negative is behind the headboards a lot of dirt, dust and trash accumulated. If we have more games at Toronto Pan Am center we would stay here again.
Stayed 1 night in Feb 2024
Response from Mohammed on Feb 29, 2024
We appreciate your business.Thank you.Mohammed.

10/10 Excellent

akram

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mohammed on Feb 29, 2024
We appreciate your business.Thank you.Mohammed.

8/10 Good

Sarah

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Pool was very clean
Stayed 1 night in Feb 2024
Response from Mohammed on Feb 23, 2024
We appreciate your business.Thank you.Mohammed.

10/10 Excellent

colleen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very welcoming
Stayed 7 nights in Feb 2024
Response from Mohammed on Feb 23, 2024
We appreciate your business.Thank you.Mohammed.

4/10 Poor

Carolyn

Traveled with family
Disliked: Cleanliness
Beds were rock hard and the bathroom smelled like old vomit.
Stayed 1 night in Feb 2024
Response from Mohammed on Feb 23, 2024
We apologize for inconvenience.Still we appreciate your business.Thank you.Mohammed.

2/10 Terrible

William

Stayed 1 night in Feb 2024
Response from Mohammed on Mar 21, 2024
We appreciate your business.Thank you.Mohammed.

10/10 Excellent

Elayaraja

Stayed 4 nights in Feb 2024
Response from Mohammed on Mar 21, 2024
We appreciate your business.Thank you.Mohammed.

6/10 Okay

Fiifi

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mohammed on Feb 23, 2024
We appreciate your business.Thank you.Mohammed.

10/10 Excellent

Mona

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a weekend for a hockey tournament. Was perfect for what we needed
Stayed 2 nights in Feb 2024
Response from Mohammed on Feb 12, 2024
We appreciate your business.Thank you.Mohammed.

10/10 Excellent

Barbara

Stayed 1 night in Feb 2024
Response from Mohammed on Feb 10, 2024
We appreciate your business.Thank you.Mohammed.

2/10 Terrible

Babar

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff and manager are both unprofessional and not understanding of kids staying in their hotel, chargwd $84 extra because they dont how to clean their bed sheet
Stayed 7 nights in Jan 2024
Response from Mohammed on Feb 10, 2024
Any damages happened during guest stay, guest has to pay as per our hotel policy which guest did signature upon arrival on registration card.We found bed sheet damaged during your stayed.So, we charged you.Sorry for inconvenience.Still we appreciate your business.Thanks.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mohammed on Feb 10, 2024
We appreciate your business.Thank you.Mohammed.

8/10 Good

Suzanne, Ancaster

Stayed 1 night in Feb 2024
Response from BW on Mar 20, 2024
We appreciate your feedback and we thank you for staying for us.

10/10 Excellent

Tuan Anh

Liked: Cleanliness
No comments
Stayed 1 night in Feb 2024
Response from Mohammed on Feb 10, 2024
We appreciate your business.Thank you.Mohammed.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mohammed on Feb 2, 2024
We appreciate your business.Thank you.Mohammed.

8/10 Good

francois marc

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location. Clean and quiet.
Stayed 4 nights in Jan 2024
Response from Mohammed on Jan 29, 2024
We appreciate your business.Thank you.Mohammed.

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Good so far
Stayed 1 night in Jan 2024
Response from Mohammed on Jan 29, 2024
We appreciate your business.Thank you.Mohammed.

10/10 Excellent

Jennifer

Stayed 1 night in Jan 2024
Response from Leah on Mar 20, 2024
we appreciate your feedback and we thank you for staying with us.

10/10 Excellent

Lori

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Your staff is wonderful!!
Stayed 1 night in Jan 2024
Response from Mohammed on Jan 29, 2024
We appreciate your business.Thank you.Mohammed.

6/10 Okay

Ross

Staff friendly, furniture worn/dated but the bed was comfortable and everything seemed pretty clean.
Stayed 1 night in Jan 2024
Response from Mohammed on Jan 28, 2024
We appreciate your business.Thank you.Mohammed.