Ratings based on 622 Verified Reviews

3.9 out of 5
86% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
by bobby

Posted Oct 9, 2017 on Hotels
Maid service left much to be desired. Did not clean room for 2 days but received mini bar service everyday.
2 out of 5
by Paul

A bit disappointing

Posted Oct 4, 2017 on Hotels
Wonderful town and not too bad a price as booked in advance. However the hotel kept failing to live up to four stars as it didn't provide. We asked for a double bed in a prestige double room. Twin beds were not mentioned yet that is what we had. Two beds pushed together with two mattresses and a gap that opens up between them Two single under sheets. Yet reception denied they were twins pushed together and as the hotel was full, couldn't transfer to another room. We were told we were in one of the best rooms of the hotel. But there were other things. our bin wasn't emptied two days running. They provide complementary water but the sparkling needs a bottle opener and it wasn't provided. Reception couldn't give us one and I was put to the breakfast area. They asked for it to be returned but were closed after breakfast. One morning there was a knock on the door and a cleaning lady just entered immediately. There was a note in the room asking us to identify areas in the room that need attention from cleaners. At €330 per night as was put on the door, this is not really good enough service. The worst thing was the final day after 4 when we went to use the coffee maker as our own instant had run out. It had water in the back reservoir which had been there at least 4 days and it smelt like a drain. Just a bit disappointing.
4 out of 5
by Kevin

This traveler left a rating score only Posted Sep 24, 2017 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 4, 2017 on Hotels
3 out of 5
Recommended
for Couples
by A verified traveler from UK

A reasonably convenient option but lacking in char

Posted Aug 31, 2017
Pros: A fairly convenient base
Cons: Mercure is what it is !
Location: A fairly convenient base about 15 minutes walk from the centre
A fairly convenient base about 15 minutes walk from the centre but definitely not a hotel you'd want to use as anything other than a clean bed for the night.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 18, 2017 on Hotels
3 out of 5
Recommended
for Everyone
by A verified traveler from Italy

Posted Aug 18, 2017 on Orbitz
Hotel is convenient. Close to city center. Room was big and clean.
4 out of 5
by John

Good overall value for Salzburg

Posted Aug 16, 2017 on Hotels
A little further out from the tourist area, but reasonably priced for the location. Nice room, very clean. My only real complaint was the free internet was totally unacceptable. The optional 'premium' internet service was marginal at best. The front desk was friendly and helpful, but understaffed. I would pass on the optional 15 Euro breakfast buffet, as it was not worth it.
3 out of 5
by A verified traveler

It was a nice hotel and decent location.

Posted Jul 29, 2017
It was a pleasant stay at this hotel. However, the breakfast is overpriced and you could get a breakfast else where. The hotel does not have a functioning restaurant for the evening, you are only able to order room service from a limited menu.
4 out of 5
by Romit

Posted Jun 24, 2017 on Hotels
Away from the Center.. not much to do around.