Ratings based on 1,221 Verified Reviews

4.2 out of 5
87% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Champaign il

Great hotel for the price

Posted Sep 17, 2017
Hotel puts a $50 hold on your credit card for 5 days for incidentals. This was not clearly stated when booking. Not the hotel's fault, just be aware. Breakfast was cold with stale pastries. There are some grab and go options. We were only there for a few hours, but the hotel was very clean, staff is friendly, helpful, and professional!
2 out of 5
by A verified traveler from Victor, NY

Don't bother

Posted Sep 13, 2017
Pros: Not much. The breakfast was just "OK". Usual hotel complimentary stuff.
Cons: Update front lobby. Fix problems with rooms.
After a $25 cab ride from O'Hare, I arrived to find the lobby crowded and looking dated. I checked into my room and there was a smell coming from my room. I finally traced it to the sink trap. Closed the drain and put a towel over it so the smell could not escape. When I reported it to the front desk, I was told "Thanks for reporting this, I'll write up a slip to have it looked at." No offer to move me or compensate!
5 out of 5
Recommended
for Everyone
by A verified traveler from miami

Just excellent!!

Posted Sep 12, 2017
I had a great time... the most important thing for me is the customer service and I have to tell you they are the best with that.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 31, 2017
Really clean experience! Nice amenities! Great breakfast!
Comment from Hotel Management
Aug 31, 2017 by Taraina, General Manager, Hotel Management
Thank you for taking the time to share a review of our hotel, and your experience with us. We're glad that you enjoyed your visit to the hotel, and hope that you will return again in the future!
3 out of 5
by A verified traveler

Posted Aug 2, 2017
I had scheduled to stay one week. Upon arriving I noticed I had no refrigerator. I asked for another room and was told it would be another 100 dollars minimum to change rooms. I've stayed in cheaper hotels that were more accommodating to my needs. I have three more trips planned and will be using another Hotel for them.
Comment from Hotel Management
Aug 7, 2017 by Taraina, General Manager, Hotel Management
I'm sorry to see that you weren't pleased with your accommodations at our hotel. We do offer rooms that are equipped with a microwave and refrigerator, and there is a price differential. Our goal is to meet the needs of each and every guest that passes through our doors. In some instances we are able to meet those needs without added expense to the guest. There are instances, however, where the adjustments have costs associated with them if we're unaware of the need(s) prior to arrival. We're sorry to see that related charges have left you feeling unsatisfied with your experience, and hope that you will allow us an opportunity to work with you regarding future accommodations to see how we may improve your experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from las vegas

Safe area. Staff friendly, helpful.

Posted Aug 1, 2017
My stay was nice. The staff was friendly and helpful. The halls and room were a bit dated but clean. Even though I didn't use the pool or fitness center, they were clean. The breakfast had a good variety with plenty to eat and enough tables and chairs. Even though I was there alone, I felt safe. I wish a refrigerator and microwave were included without an extra charge. I would stay here again and recommend this Americinn.
Comment from Hotel Management
Aug 9, 2017 by Taraina, General Manager, Hotel Management
Thank you for your review, and for sharing feedback of your overall experience with us. We do understand that a refrigerator and microwave tend to be important amenities for our guests. Please be aware that we do have those options available in some of our rooms, and we encourage you to contact us if you have a question about the type of room confirmed for your reservation(s). We're glad to see that you would consider staying with us again in the future, and hope to be of service to you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 10, 2017
Very clean, great amenities and includes breakfast!!!
Comment from Hotel Management
Jul 12, 2017 by Taraina, General Manager, Hotel Management
Thank you for your review! We're so pleased to see you enjoyed the hotel and the breakfast. Please visit with us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Solid hotel close to the airport.

Posted Jun 30, 2017
Pros: Warm breakfast
Cons: Cleanliness - a wee dingy around the corners but otherwise clean!
Easy check-in process. Hot breakfast was a bonus. Easily accommodating for my small dog.
Comment from Hotel Management
Jun 30, 2017 by Taraina, General Manager, Hotel Management
We're glad to see that overall you enjoyed your stay with us, and the convenience of having your dog accompany you. If you're in our area again in the future, please keep us in mond!
4 out of 5
by Kelly

Posted Jun 20, 2017 on Hotels
Comment from Hotel Management
Jun 23, 2017 by Taraina, Hotel Management
Kelly, Thank you for taking the time to post a rating for your experience with us. Please visit with us again in the future!
4 out of 5
by Glenn

Great place; great rates

Posted Jun 18, 2017 on Hotels
We had very nice accommodations st a reasonable price. The staff was helpful, the breakfast served was good, the hotel was clean and well taken care of. Would definitely stay there again.
Comment from Hotel Management
Jun 23, 2017 by Taraina, Hotel Management
Glenn, Thank you so much for your comments about our team, our amenities, and your experience. Please visit with us again in the future!