Ratings based on 1,147 Verified Reviews

4.3 out of 5
91% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from MI

Close to everything

Posted Aug 17, 2017
Great location, nice hotel. Nice walking trail around the grounds
5 out of 5
Recommended
for Everyone
by A verified traveler from indiana

Nice place

Posted Aug 2, 2017
Beds a little small and not super comfy. Nice pool. Clean. Great for family trip.
5 out of 5
Recommended
for Everyone
by A verified traveler from Winnipeg

Reliable chain with good amenities

Posted Aug 2, 2017
Pros: Location
Location: Wood field Mall, Costco,
This place is in a great location , close to malls, restaurants even walking areas and a small lake.
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean and comfortable.

Posted Jul 29, 2017
Nice property, clean and comfortable rooms. Service was excellent. Breakfast was average.
5 out of 5
Recommended
for Everyone
by A verified traveler from cedar rapids

Great location! Downtown Schaumburg offers a lot!

Posted Jul 24, 2017
Great ice cream and pizza downtown! Nice location to the zoo and downtown.
5 out of 5
Recommended
for Everyone
by A verified traveler from Des Moines

Nice hotel

Posted Jul 22, 2017
Pros: Cleanliness
Hotel was very clean. Breakfast items were also plenty & good.
1 out of 5
by A verified traveler from MN

bed bug infestation

Posted Jul 18, 2017
Pros: location
I woke up with over 51 bites on my back and sides. I even killed a bed bug on my pillow. My husband and I went down to the front desk and we were informed by the desk receptionist that the hotel had a bed bug outbreak. We were moved to a different room. That night I washed all our clothes in hot water and dried them on hot. The next day the supervisor said he couldn't refund us our money since we had paid cash. We had to speak to the supervisor above him, who wouldn't be in for two days. We called in two days and they denied having an out break and gave us the runaround. We have photographs of the bites, a bedbug in a plastic bag and the doctor said it looked like bedbug bites to her. I called the corporate office and they stated that the hotel was to call us within 72 hours and it has been two weeks. The only person that apologized for our experience was the lady from the corporate office. Not very good customer service. If you stay here bring a can of Raid and spray the room first. It ruined our trip.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tennessee

Easy access to everything excellent staff

Posted Jul 8, 2017
Pros: Relaxing
Cons: Nothing
Location: Great shopping and restaurants
Room was very comfortable, great breakfast set up, easy access to shopping, staff couldn't be nicer
4 out of 5
Recommended
for Everyone
by A verified traveler from Iowa City, IA

Good place

Posted Jul 8, 2017
We've stayed here before and it ticks all our boxes- free breakfast, pool, parking, good location, and great price. It is getting a bit dated though but there have been some good updates.
2 out of 5
by A verified traveler

Posted Jul 4, 2017
Pros: nothing
Cons: everything
Rooms not clean with outdated furniture. Breakfast has very little variety