Ratings based on 386 Verified Reviews

3.4 out of 5
60% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Sacramento,CA

Posted Aug 23, 2017
It was close to were we needed to be. Great room. At frist the TV wouldn't work. Then we found the right controller in the fold out bed. It was kind of funny. Could have used a few more items for their "free" breakfast.
5 out of 5
Recommended
for Everyone
by A verified traveler from Rascliff ,ky

Great stay

Posted Aug 17, 2017
Clean room .easy check in and out. Was wuiet there good location . Very good price
Comment from Hotel Management
Aug 18, 2017 by General Manager , Hotel Management
Juliane, thank you for sharing your experience with us. We are so pleased you had a wonderful stay at Extended Stay America. We truly appreciate your kind comments regarding our great location, friendly staff, and comfortable suites. We look forward to welcoming you back soon. Sincerely, General Manager
2 out of 5
by A verified traveler

Not worth $95 a night

Posted Jul 17, 2017
Staff was great which is what saved this hotel. I stayed in a king deluxe studio. It smelled like mildew and the AC didn't circulate in the room at all making the smell worse. The covers also had dirt stains on them
Comment from Hotel Management
Jul 20, 2017 by General Manager, Hotel Management
Thank you very much for your feedback. I apologize for not living up to our commitment to clean, fresh accommodations during your stay. I am working with our housekeeping and maintenance department to make sure all procedures are being followed so this does not happen again. I hope the positive aspects of your stay will bring you back the next time your travels bring you this way. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Manchester, UK

Good hotel and location

Posted Jul 15, 2017
Just stayed one night after coming in from the Airport. Friendly welcome, the room was great given the budget, and the hotel is well placed for amenities.
Comment from Hotel Management
Jul 16, 2017 by General Manager, Hotel Management
David, thanks for posting a review so future travelers can read about your pleasant experience here at Extended Stay America - Chicago - Schaumburg - Convention Center. We are glad that you liked our welcoming associates and close proximity to the airport. We look forward to your next visit. Sincerely, General Manager
2 out of 5
by A verified traveler

Posted Jul 14, 2017
No ice machines, very distinct smell greeted us (urine ),breakfast was was coffee and packaged muffins, the air filter needed cleaned. The parking lot didn't have any light other than right by door. Finding our way around was okay.
Comment from Hotel Management
Jul 16, 2017 by General Manager, Hotel Management
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Clean, comfortable, great staff

Posted Jul 13, 2017
Perfect place to stay when you need just the basics. Staff was friendly. Continental breakfast was a bit lacking. Only had muffins and oatmeal. Coffee was out and they had no juice or milk. So if your you have to pay extra for the breakfast, save your money and go to McDonald's. Signal for TV was out but the wifi worked okay.
Comment from Hotel Management
Jul 13, 2017 by General Manager, Hotel Management
Thank you Linda, We appreciate your feedback and are happy that you were happy with your overall stay with us. We are sorry you were disappointed with our complimentary grab and go breakfast offerings. We hope it will not deter you from staying with us again when you are in the Schaumburg area. General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Lincoln NE

Good Value

Posted Jul 9, 2017
We stayed here for an event at the Schaumburg Convention Center. Well priced and good value for a simple room. Some damage in room to laminate on counter top in kitchen - otherwise the room was clean and as promised. Staff was friendly and helpful.
Comment from Hotel Management
Jul 10, 2017 by General Manager, Hotel Management
Thank you for choosing Extended Stay America - Chicago - Schaumburg - Convention Center while being here for an event. We are glad to read you loved your spotless room and enjoyed the service provided by our courteous associates. It was a pleasure hosting you, and we look forward to welcoming you again soon. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Schaumburg, IL

Convenient hotel for my needs

Posted Jul 6, 2017
Nice, spacious quiet room with kitchen. No problems.
Comment from Hotel Management
Jul 6, 2017 by General Manager, Hotel Management
Shirley, thank you for sharing your positive feedback about Extended Stay America - Chicago - Schaumburg - Convention Center. We are glad to know you enjoyed your time with us and that your well-appointed room with a kitchenette made it even more memorable. It was our pleasure hosting you, and we hope to be your first choice every time you visit our area. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice

Posted Jul 4, 2017
Pros: The rooms with kitchen
Cons: I feel the breakfast should be having more items
I never expected the hotel to be good it is neat and tidy
Comment from Hotel Management
Jul 5, 2017 by General Manager , Hotel Management
Akash, thanks for choosing Extended Stay America - Chicago - Schaumburg - Convention Center. We are glad to know we exceeded your expectations and that you enjoyed your stay with us. We appreciate your suggestion and look forward to seeing you again soon. Sincerely, General Manager
2 out of 5
by A verified traveler

Wouldn't stay here again.

Posted Jun 6, 2017
The beds were uncomfortable, no hot water, bathroom was dirty and our room and hallway smelled like marijuana every time we walked into the hotel or our room.
Comment from Hotel Management
Jun 10, 2017 by General Manager, Hotel Management
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager