Ratings based on 428 Verified Reviews

3.4 out of 5
59% of guests recommend
3.4 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
2 out of 5
Recommended
for Everyone
by A verified traveler

smell bad

Posted Nov 22, 2017
Pros: new
opening my room's door smelled like Indian spices.
Comment from Hotel Management
Nov 23, 2017 by Hotel Management , Hotel Management
Thank you for your review. We are sorry for the inconvenience you experienced due to the bad odor in your room. We work hard to provide a clean and comfortable environment and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from wisconsin

Decent hotel, decent price.

Posted Nov 13, 2017
It had all I needed and expected. I would happily return here and will seek other “Extended Stay” hotels in the future.
Comment from Hotel Management
Nov 14, 2017 by Hotel Management , Hotel Management
Ian, thanks for taking the time to post your review online. We are delighted to know we made your stay enjoyable and that you were left with a positive impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
1 out of 5
by A verified traveler from St. Louis

Get What You Pay For

Posted Nov 8, 2017
This was the dirtiest hotel we have stayed it. The 1st room was very dirty. Floor sticky all over. The room we were put into as a replacement was worse. All over the floor along the bed was huge toe nails. It had hair all over. The room was not dusted. I had to go out so I bought some Lysol Wipes. I could at least wipe down some things and tell my kids to keep their flip flops on when they get out of bed. The room did not even have a phone. When I addressed this with the front desk the lady just said I’m sorry have a better day. Just nasty and dirty.
Comment from Hotel Management
Nov 10, 2017 by Hotel Management, Hotel Management
Please accept our apologies for your unpleasant experience at our hotel. Thank you for sharing these issues so we can make adjustments. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of expectations. Please rest assured that your comments have been shared with the team in an effort to improve our service. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Detroit

Very nice...worth the price.

Posted Aug 31, 2017
Location: The hotel is five minutes away from the Medieval Times Festival.
The stay was very satisfying. The room was clean and comfortable. would like to have had a coffee maker in the room, however. The staff was friendly and accommodating...they were really nice, as well as helpful.
Comment from Hotel Management
Sep 1, 2017 by General Manager, Hotel Management
David, thank you for choosing Extended Stay America. It was a pleasure knowing you loved our courteous staff and the great value we offer. Your compliments will be shared with the team. I would like to also inform you that the kitchenware for your room is available at the Front desk to ensure cleanliness. If our associates did not communicate this at the time of check-in, we are sorry. We appreciate you being our guest and hope to welcome you back soon! Sincerely, General Manager
4 out of 5
by Sandra

Posted Aug 24, 2017 on Hotels
Comment from Hotel Management
Aug 26, 2017 by Manager, Hotel Management
Sandra, thanks for the four-star rating. It's nice to know you had an enjoyable time at Extended Stay America. We hope to see you soon. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Sacramento,CA

Posted Aug 23, 2017
It was close to were we needed to be. Great room. At frist the TV wouldn't work. Then we found the right controller in the fold out bed. It was kind of funny. Could have used a few more items for their "free" breakfast.
Comment from Hotel Management
Nov 25, 2017 by General Manager, Hotel Management
Dianna, thanks for being our guest at Extended Stay America. We are so happy you were overwhelmed not only by our convenient location but also with your comfortable room. We hope to see you again soon. Sincerely, General Manager
2 out of 5
by A verified traveler from Schaumburg

Posted Aug 23, 2017
Hotel was ok, but a less than I expected. I stayed for 13 days and got zero room service during this time. I had to call and pick up my own clean sheets and towels midway through my stay. Bathroom smelled like smoke on a few of the days I was there. Hotel staff was friendly and attentive, but maybe understaffed.
Comment from Hotel Management
Aug 25, 2017 by General Manager, Hotel Management
Thank you for your feedback. We work hard to make every guest's stay a pleasant experience, so we are sorry we fell short. We are already working to correct these issues for future guests. Please know, fresh linens and towels along with any toiletries are always available at the front desk and are always complimentary. We appreciate your business and hope to have the opportunity to welcome you all back soon! Sincerely, General Manager
2 out of 5
by A verified traveler from Reno, NV

Do Not Book Here

Posted Aug 23, 2017
Pros: Nothing
Cons: Everything
Location: Location was all that worked
Yes we picked this hotel because it was inexpensive, but we thought that they were at least what they advertised. No kitchen essentials, no ice machine, and when we asked for ice we were told that there should be trays in the freezer but there were none. They offered empty ones but what? So we wait till morning for them to freeze. Terrible furniture and fixtures. Bad experience.
Comment from Hotel Management
Aug 25, 2017 by General Manager, Hotel Management
Thank you for your review. I am sorry you were disappointed with our hotel policies and regret the inconvenience it caused. Please know, kitchenware for your suite is available and kept at the front desk to ensure cleanliness. We appreciate you letting us know how we can improve as well as what we are doing right. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Rascliff ,ky

Great stay

Posted Aug 17, 2017
Clean room .easy check in and out. Was wuiet there good location . Very good price
Comment from Hotel Management
Aug 18, 2017 by General Manager , Hotel Management
Juliane, thank you for sharing your experience with us. We are so pleased you had a wonderful stay at Extended Stay America. We truly appreciate your kind comments regarding our great location, friendly staff, and comfortable suites. We look forward to welcoming you back soon. Sincerely, General Manager
4 out of 5
by A verified traveler

Posted Aug 15, 2017 on Hotels
Comment from Hotel Management
Aug 17, 2017 by Manager, Hotel Management
Thank you for reviewing your nice experience at Extended Stay America - Chicago - Schaumburg - Convention Center. It’s always our attempt to provide a comfortable experience for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, General Manager