Ratings based on 270 Verified Reviews

3.4 out of 5
56% of guests recommend
3.5 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Dangerous place

Posted Nov 27, 2017
This hotel housed some very scarey characters. Guest wandering the halls in a electronic monitor. I was afraid for my family
Comment from Hotel Management
Nov 30, 2017 by Hotel Management , Hotel Management
Dear Guest, thank you for taking the time to share your comments regarding your recent stay with us. We take the security of our guests very seriously and work closely with our local law enforcement agencies to make sure all of our guests and employees are safe and secure. Since this was an anonymous review, please reach us out so we can discuss the issue and assist you further. Thanks again for being our guest. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Indianapolis

Unbeatable Value

Posted Nov 20, 2017
Pros: Always clean, conveniently located near everything you need, and an incredible staff!
Location: The hotel is located next to the Woodfield Mall and several other shops are just a short drive away. There is also several restaurants nearby.
This is not my first stay with this hotel and it certainly won't be my last. The Extended Stay in Schaumburg offers the most competitive rates in the Chicagoland area. I go to a convention in the area each year and this is always my go-to hotel. This year I didn't think I was going to be able to attend but plans changed last minute and, the day of, I was still able to get a room with the hotel at the lowest price in town.
Comment from Hotel Management
Nov 21, 2017 by Hotel Management, Hotel Management
Thanks for the awesome feedback. Nothing is more important than your satisfaction, so we are delighted to know how much impressed you were with the great value we offer. Thanks once more for your business to Extended Stay America, and we look forward to having you as our guest again in the near future. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Paper thin walls

Posted Nov 10, 2017
The walls are paper thin. We could hear our neighbors VERY well. It was not pleasant. Also there was an odd reddish brown stain on our shower curtain and soap reminents from the previous guest still in the shower. Also the “breakfast” they offer was a small packaged muffin - they were out of everything else including the coffee. Though the people staying there seemed pleasant and the bed was comfortable. But I would not book again.
Comment from Hotel Management
Nov 12, 2017 by Hotel Management , Hotel Management
Sam, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management 
5 out of 5
Recommended
for Everyone
by A verified traveler from Mesa Arizona

Short stay for Son's Graduation

Posted Nov 6, 2017
Pros: Location
Cons: N/A
Location: Awesome shopping choices, great food choices as well
Comfortable, clean, quiet, nice views and close to my events, many food and shoping choices, friendley and helpfull staff.
Comment from Hotel Management
Nov 7, 2017 by Hotel Management, Hotel Management
Thank you for choosing to stay at Extended Stay America while here for your son’s graduation. We are delighted to read you had a wonderful time here and found our location perfect for your needs. We appreciate you sharing your nice comments and look forward to welcoming you back soon. Sincerely, Hotel Management
3 out of 5
by A verified traveler

Posted Nov 1, 2017
Wrong size bed floor dirty toilet seat falling off
Comment from Hotel Management
Nov 3, 2017 by Hotel Management, Hotel Management
Thank you for being our guest. Wee apologize for all the issues you experienced here and regret the inconvenience it caused. Your feedback will be shared with the appropriate individuals within our organization in an effort to improve our service and facilities moving forward. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Schaumburg IL

great location

Posted Oct 22, 2017
Great location. I am just happy that this hotel that still has smoking room.
Comment from Hotel Management
Oct 23, 2017 by Hotel Management, Hotel Management
Nancy, thank you for being our guest at Extended Stay America and for sharing your experience. We are happy you had a comfortable stay and that you loved our convenient location. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
5 out of 5
by Michael

Posted Oct 17, 2017 on Hotels
Comment from Hotel Management
Oct 18, 2017 by Manager, Hotel Management
Michael, Thank you for sharing your 5-star rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
5 out of 5
by Veronica

Posted Oct 16, 2017 on Hotels
Comment from Hotel Management
Oct 18, 2017 by Manager, Hotel Management
Veronica, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your perfect rating and hope to see you again soon. Sincerely, Hotel Management
1 out of 5
by A verified traveler from Elmhurst illinois

Posted Oct 15, 2017
3 nights they never clean the room no soap no towels Never going back
Comment from Hotel Management
Oct 17, 2017 by Hotel Management, Hotel Management
Vicente, we apologize for not meeting up to your expectation and for the inconvenience you had while here. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. However, we are sorry this wasn't informed to you at the time of check-in. We hope you will give us another chance so that we can make it up to you. Sincerely, Hotel Management
5 out of 5
by R

Nice

Posted Oct 12, 2017 on Hotels
Nice and clean
Comment from Hotel Management
Oct 14, 2017 by Manager, Hotel Management
Thank you for staying at Extended Stay America. We are thrilled to read you had an enjoyable time with us and that you liked our well-kept property. Thanks again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management