Ratings based on 473 Verified Reviews

3.9 out of 5
80% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from crystal lake, il

Good location

Posted Dec 31, 2017
Front desk girl checked us in and said that there was a $50. Incidental fee deposit but could not tell me when this became part of the property’s policy. Come to find out it was just because of the holiday weekend. Room was ok this stay. Phone was knocked over when we walked in and it was no where as clean as normal. Kinda disappointed with this stay all together.
1 out of 5
by A verified traveler

Do not go here

Posted Nov 20, 2017
Dirty room, don't service rooms on weekends, breakfast free but inedible, unresponsive staff. For a few dollars more you can go to decent hotel nearby.
Comment from Hotel Management
Nov 24, 2017 by Fran, Hotel Management
Dear Traveler, Thank you for taking the time to post your feedback. I have shared these comments with our General Manager to address all of your concerns. I am sorry we did not meet all of your expectations during your recent stay. We are an extended stay facility, so our guest services and housekeeping routines are different than a full service property. We are available, by phone, 24 hours a day. We're sorry for any inconvenience you may have experienced during your stay. If there is anything we can do to make your next stay with us more enjoyable, please feel free to reach out to us with any additional comments.
2 out of 5
by A verified traveler from NJ

Only 1,5 star hotel

Posted Nov 20, 2017
Old hotel, under staffed, no daily room service, bad sheets with stains
Comment from Hotel Management
Nov 24, 2017 by Fran, Hotel Management
Thank you so much for your feedback Aldo. We appreciate you taking the time to help us improve our brand. We're sorry we did not meet your expectations during your recent stay. I have shared these comments with our General Manager and we are addressing this matter right away. We're very sorry for your inconvenience. Please feel free to reach out to us with any additional thoughts. We strive to be the best and will do all we can to improve your next guest experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

It was fine

Posted Oct 25, 2017
Good clean and great location. Nothing overly special but good price and good hotel
Comment from Hotel Management
Nov 6, 2017 by Francisca Headrick, Hotel Management
Hello Julia, Thank you so much for your feedback. We love hearing from our guests and we're glad to hear that we exceeded your expectations. Please reach out to us personally, if there is anything else we can do to make your next stay with us even more enjoyable.
4 out of 5
by Gabrielle

Posted Oct 24, 2017 on Hotels
Comment from Hotel Management
Dec 13, 2017
Thank you very much for taking the time to leave us your review. We glad you found us an excellent value. Please feel free to reach out to us with any additional comments and concerns. We look forward to seeing you again and exceeding your expectations again upon your return. Happy Holidays
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 24, 2017 on CheapTickets
ok. expected better accommodations. What the hotel provided was just ok,nothing great.
Comment from Hotel Management
Dec 13, 2017 by Fran, Hotel Management
Thank you very much for taking the time to leave us your review. We glad you found us an good value. Please feel free to reach out to us with any additional comments and concerns. We look forward to seeing you again and exceeding your expectations upon your return. Happy Holidays
1 out of 5
by A verified traveler

Hotel Room

Posted Oct 24, 2017
The first room had spots on the comforter and sheets with dirty floors upon entry......The front desk was called and explained the issue at hand!! The front desk person gave us a different room which was as dirty as the first the toilet was horrible DOG HAIR everywhere UNBELIEVABLE ...
Comment from Hotel Management
Oct 27, 2017 by Francisca Headrick, Hotel Management
Hello, Thank you so much for your feedback. I am sorry we did not meet your expectations during your recent stay. I have shared these comments with our General Manager. Please feel free to reach out to us with any additional thoughts. We strive to be the best and will do all we can to improve your guest experience. We look forward to your having you stay with us again very soon.
4 out of 5
by Kathleen

Posted Oct 23, 2017 on Hotels
Comment from Hotel Management
Dec 13, 2017
Thank you very much for taking the time to leave us your review. Were glad you found us an excellent value. Please feel free to reach out to us with any additional comments and concerns. We look forward to seeing you again and exceeding your expectations upon your return. Happy Holidays
4 out of 5
by Emily

Posted Oct 21, 2017 on Hotels
Comment from Hotel Management
Nov 24, 2017
Hello Emily, Thank you so much for your feedback. We really appreciate the positive 4 star review. If there is anything we can do to make your next stay with us more enjoyable please get in touch at your convenience. We look forward to seeing you again.
4 out of 5
by A verified traveler

Good value

Posted Oct 20, 2017 on Hotels
The property is clean and is the best price in this area for pets. The check-in desk was a bit confusing to find but everything went smoothly from there. Breakfast was ok, although the layout of the small area caused a traffic jam. Overall though, this is a good value for the price.
Comment from Hotel Management
Nov 24, 2017
Hello Traveler, Thank you for choosing the Hawthorn Suites by Wyndham for your recent stay with your pets. We hope everyone slept comfortably! We're sorry if you had some confusion with your check-in, but glad to hear it was resolved. We really appreciate the solid 4 Star review. If there is anything we can do to make your next stay with us more enjoyable, please get in touch at your convenience. Please stay with us again very soon -- We'll look forward to it.