Ratings based on 481 Verified Reviews

3.9 out of 5
79% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from schaumburg

Posted Feb 19, 2018
The first room I was put in, there were dirty dishes in the dishwasher, dirty, used, crusted wash clothes hung on top of the shower curtain, stains on the couch and chair, and the room wreaked of cigarette smoke. I told the front desk and they put me in a different room that didn’t have any of these issues. They did accommodate and the staff was very nice, but initially the room was pretty gross.
Comment from Hotel Management
Feb 21, 2018 by Francisca Headrick, Hotel Management
Thank you so much for your review. We have shared this information with our staff. I am so delighted that we were able to respond to your needs and that you found the staff accommodating.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 6, 2018
Staff was asleep when I went to the desk!!@ 925 am. But was nice and comfortable overall.
Comment from Hotel Management
Feb 15, 2018 by Fran, Hotel Management
Thank you for taking the time to leave us your comments regarding your most recent stay. We're happy to hear that you had a positive experience with us and your stay was "nice and comfortable." Our guest services staff are responsible for taking care of all of our guests' personal requests, as well as laundry, office duties and many other tasks, behind the scenes, that take them away from the front desk. When away from the desk, they carry a cell phone, that is connected to the front desk number, so they can be contacted at any time they are away from the desk. We're sorry they we're not available when you came to the desk when you needed assistance. We look forward to exceeding your guest experience the next time you stay with us. Please feel free to contact us directly with any additional concerns at your earliest convenience. Kindest Regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from crystal lake, il

Good location

Posted Dec 31, 2017
Front desk girl checked us in and said that there was a $50. Incidental fee deposit but could not tell me when this became part of the property’s policy. Come to find out it was just because of the holiday weekend. Room was ok this stay. Phone was knocked over when we walked in and it was no where as clean as normal. Kinda disappointed with this stay all together.
Comment from Hotel Management
Jan 24, 2018 by Fran, Hotel Management
Hello d, Thank you so very much for your Loyalty and choosing to stay with us on New Years Eve. We're sorry that we did not meet your expectations with regard to your room cleanliness at your most recent stay. Please feel free to reach out to us with any additional comments. I have shared these comments with our staff so we will be sure to improve and exceed your expectations once more. We look forward to seeing you again soon. Kindest Regards.
4 out of 5
by Deepal

What we had hoped

Posted Nov 27, 2017 on Hotels
The stay was exactly what we hoped and expected. Sufficient walking paths nearby for us to take our dog on. Provided stool bags around hotel near paths. Large field in the back if you like to play fetch with a larger breed. Well equipped kitchen to keep dog and human food.
Comment from Hotel Management
Dec 13, 2017
Dear Deepal, Thank you very much for taking the time to post your 4 Star Review. We appreciate your positive comments about our Hotel. We're so pleased to hear that you found our pet amenities to be of great value to you and your traveling companions. If there is anything we can do to make your next stay with us more enjoyable please reach out to us. Thank you for staying with us and we look forward to seeing you again.
1 out of 5
by A verified traveler

Do not go here

Posted Nov 20, 2017
Dirty room, don't service rooms on weekends, breakfast free but inedible, unresponsive staff. For a few dollars more you can go to decent hotel nearby.
Comment from Hotel Management
Nov 24, 2017 by Fran, Hotel Management
Dear Traveler, Thank you for taking the time to post your feedback. I have shared these comments with our General Manager to address all of your concerns. I am sorry we did not meet all of your expectations during your recent stay. We are an extended stay facility, so our guest services and housekeeping routines are different than a full service property. We are available, by phone, 24 hours a day. We're sorry for any inconvenience you may have experienced during your stay. If there is anything we can do to make your next stay with us more enjoyable, please feel free to reach out to us with any additional comments.
2 out of 5
by A verified traveler from NJ

Only 1,5 star hotel

Posted Nov 20, 2017
Old hotel, under staffed, no daily room service, bad sheets with stains
Comment from Hotel Management
Nov 24, 2017 by Fran, Hotel Management
Thank you so much for your feedback Aldo. We appreciate you taking the time to help us improve our brand. We're sorry we did not meet your expectations during your recent stay. I have shared these comments with our General Manager and we are addressing this matter right away. We're very sorry for your inconvenience. Please feel free to reach out to us with any additional thoughts. We strive to be the best and will do all we can to improve your next guest experience.
4 out of 5
by Ajibola

My Stay

Posted Nov 11, 2017 on Hotels
It appears the hotel is loosing her sparks with a number of services dwindling. The hotel management need to rise up to the facility mai tenancy and General cleanliness of the premises.
Comment from Hotel Management
Nov 24, 2017
Hello Ajibola, Thank you very much for taking the time to post your feedback. We appreciate your positive 4 Star review. Although, we're sorry we were not able to meet all of your expectations during your most recent stay. I have shared your comments with our General Manager to address these issues. We will do all we can to improve your guest experience upon your next visit with us. Please reach out to us directly with any additional comments and concerns. We look forward to seeing you again.
4 out of 5
by Kimberlie

Posted Nov 10, 2017 on Hotels
Comment from Hotel Management
Nov 24, 2017
Hello Kimberlie, Thank you for choosing to stay with us at the Hawthorn Suites by Wyndham, in Schaumburg We really appreciate the great review. Please reach out to us directly should you have any additional comments. We look forward to seeing you again.,
4 out of 5
by Tim

Nice place, pleasant surprise

Posted Nov 8, 2017 on Hotels
Nice place in a good area
Comment from Hotel Management
Nov 24, 2017
Hello Tim, We're so pleased to hear that you found our Hotel to be to your satisfaction and the rest of our amenities to be of great value. If there is anything we can do to make your next stay with us more enjoyable please reach out to us. Thank you for choosing us.
4 out of 5
by Gregory

Posted Nov 6, 2017 on Hotels
Comment from Hotel Management
Nov 24, 2017
Hello Gregory, Thank you, from all of us at Hawthorn Suites by Wyndham, in Schaumburg We really appreciate the great 4 Star review. If there is anything we can do to make your next stay with us more enjoyable, please reach out to us. We look forward to your next visit.