Ratings based on 1,093 Verified Reviews

4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Lexington

Convenient+to+Arlington+International+Racetrack+

Posted Aug 17, 2017
Arrived+early+from+an+overseas+13+hour+flight+and+they+graciously+allowed+me+to+check+in+early+without+any+hassle.+I+appreciated+the+very+friendly+staff+presenting+all+the+local+restaurant+options+in+the+area.++Nice+breakfast+buffet+as+well.+
Comment from Hotel Management
Aug 17, 2017 by Nicole, Hotel Management
Dear Kent, I am so glad to hear that you experienced a quick and friendly check in experience and enjoyed the service provided by our staff and breakfast as well. We appreciate your time and feedback and hope to have you back again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa, Canada

Great location in Schaumburg.

Posted Jul 25, 2017
Pros: The suite we stayed in was very good. The reception staff was very friendly and service oriented. Special mention to Ms. Becca, who was just fantastic
Cons: The breakfast staff seemed a little grumpy and service was not so good, Either you need more staff or train the existing ones.
Location: Great business location.Huge mall nearby. Close to O'Hare airport. All in all great value for your money.
Overall a good experience. Very nice ambiance . Excellent service at reception and check in. Adjustable beds are a good idea, but they were still not very comfy :-). Very nice pool and gym facilities. Plenty of parking and lots of shopping nearby. Easy access to the freeway I-290 and I-90. Very convenient and central location.
Comment from Hotel Management
Jul 26, 2017 by General Manager, Hotel Management
Zul, Thank you for reviewing your recent stay and sharing your feedback so that we can address opportunities. We're pleased to know you enjoyed your overall visit, and we hope to welcome you back again!
1 out of 5
by A verified traveler

The worst hotel I ever met

Posted Jul 10, 2017
Arrogant staff when checkin, no basic introduction to hotel details such as WiFi and breakfast related, did not tell guest breakfast is not free and charge it after I made mistake. No apology to customer even they made mistake. Will never book Hilton hotel again even other Hilton hotel may be good.
Comment from Hotel Management
Jul 22, 2017 by Nicole, Hotel Management
Dear Robert, I am so sorry that you did not enjoy your visit with us. I appreciate the feedback and will certainly address your concerns with my team. We all thank you for your time and business and hope that someday you will give us another opportunity to be of service to you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 26, 2017
I would definitely stay here again excellent location for shopping and restaurants hotel is clean well maintained. The weekend I stayed there were a lot of youth sports events in town that meant a lot of kids at the hotel, they were a little noisy but that was no fault of the hotel.
Comment from Hotel Management
Jun 27, 2017 by General Manager, Hotel Management
We're so happy to hear you enjoyed our location and cleanly accommodations! Thank you for the five star review. We hope to welcome you back again on future visits to the Schaumburg area!
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Pleasantly Surprised!

Posted Jun 18, 2017
Pros: Location... loved it's proximity to Woodfield shopping center, Ikea, and plenty of restaurants.
Location: Loved it's proximity to Woodfield shopping center, Ikea, and plenty of restaurants.
Stayed overnight and was pleasantly surprised with the facility as well as the staff. Christian checked us in and treated us very politely. The room was extremely clean as was the bathroom. With small children I always judge a hotel by the cleanliness of the bathroom. The beds were super comfortable. Will definitely stay there again!
Comment from Hotel Management
Jun 19, 2017 by Nicole, Hotel Management
Dear Jessie, Thank you for the wonderful review! I am so pleased to hear that you had such a great experience. I am especially please to hear that Christian made you feel welcomed. Thank you for sharing that and we hope to have you back again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from cicago

Posted May 29, 2017
Hotel is close to major highways and stores quiet rooms great staff
Comment from Hotel Management
May 30, 2017 by General Manager, Hotel Management
Carol, Thank you for reviewing your recent stay with us. I'm happy to hear you enjoyed our location, and that our team took such great care of you. We hope to welcome you back again!
5 out of 5
by Peter

Posted May 19, 2017 on Hotels
The folks at the front desk make the difference.
Comment from Hotel Management
May 22, 2017 by Nicole, Hotel Management
Dear Peter, Thank you for the wonderful review! I will be sure to pass on your comments with my team so I appreciate you sharing that with me! We all hope to have you back again soon!
4 out of 5
by jeong

Posted May 17, 2017 on Hotels
Comment from Hotel Management
May 18, 2017
Jeong, Thank you for rating your recent experience with us. We strive for five star service and we would be honored if you would give us the opportunity to host you again so we can ensure your next stay is exceptional.
5 out of 5
by Prithipal

Posted May 14, 2017 on Hotels
Comment from Hotel Management
May 16, 2017
Thank you for the 5 star rating! We hope to welcome you back again and will strive to make your future visits just as great as this one.
5 out of 5
by SHELBY

Great overnight date.

Posted May 14, 2017 on Hotels
We loved everything about the hotel stay. We would recommend this hotel to all of our family and friends.
Comment from Hotel Management
May 16, 2017
SHELBY, Thank you for taking the time to give us your feedback. We are delighted to read it was a great hotel experience for you! We appreciate your recommendation and would love to welcome you back again soon.