Ratings based on 539 Verified Reviews

4.5 out of 5
91% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Schaumburg

Love it

Posted Aug 18, 2017
My wife and I have stayed here twice now. We absolutely love it. It's high class at a decent price.. couldn't ask for more. Breakfast is amazing, staff is courteous, rooms are beautiful. Will be going again some time just for a weekend away.
2 out of 5
by A verified traveler from Tennessee

Beautiful hotel, but disappointed by service

Posted Aug 16, 2017
Pros: Beautiful rooms, environment, amentities
Cons: Customer service
The hotel is amazingly modern, beautiful and clean. But our experience was not the best. When we arrived to check-in we were told they were overbooked and therefore we did not have a room, even though our reservation was a prepaid reservation. So, we were sorely disappointed and extremely exhausted after traveling a distance. They offered to put us in a hotel (of course, not of the same caliber) that was a mile away and then reimburse us for the one night. Thankfully we had a car and could travel easily to the hotel. We felt so unsettled and our plans for that evening were severely delayed. We were told to call and preregister for the next evening. We did that, and the customer service representative seemed unfamiliar with our circumstances, causing us to regurgitate their mistake. We were able to check-in the that evening without much hassle, and the offer of free breakfast was a kind gesture that we were unable to take full advantage of because of the conference we were attending. After checking out and arriving back at home, I had to contact Expedia regarding the promised reimbursement. Of course, Renaissance is now not willing to reimburse the one night we were displaced since they had to pay the hotel we stayed in, which is not what we were told nor was the hotel even comparable to the Renaissance. Lovely hotel otherwise, but we won't be staying here again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Elegant, clean

Posted Jul 26, 2017
Staff made us feel welcome. House keeping was the best.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jul 25, 2017
Pros: Chamberlain School of Nursing graduation
Cons: I felt the entire experience was wonderful.
Location: I took the hotel shuttle to the mall and they picked me up when I was done. It was easy and convenient. The staff was helpful at all times.
Arrived early from New England, and was allowed to check into my room early. The staff was helpful and friendly, they made my stay great. The hotel and room were clean and comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 17, 2017
Great place to stay if going to conventions. Long way from downtown, no shuttle bus
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 16, 2017
I had a very nice stay and I enjoyed the hotel tremendously. Everything was wonderful.
4 out of 5
by Charles

Easter Weekend

Posted Apr 21, 2017 on Hotels
Everything was great... The hotel should post events going on... Church gathering that weekend, where people weren't acting like they were at a church gathering...
4 out of 5
by Alissa

Classy and Trashy?

Posted Apr 17, 2017 on Hotels
This property was worth the stay until the very end. There was one defining moment which is my only reason for not returning; the chef that was managing the breakfast food stations was sticking his bare hands into the warmers and eating food from them right in front of us. Not a good look for you, Renaissance!
5 out of 5
by virginia

Excellent stay just outside of Chicago

Posted Apr 14, 2017 on Hotels
We arrived at 3:30 am - they were pleasant and helpful getting us checked in. Very nice, upscale hotel. just outside of chicago, safe, low traffic, only 30 minutes to downtown chicago attractions. Staff were super friendly and hotel was very clean.
5 out of 5
by paul

A GREAT stay

Posted Apr 10, 2017 on Hotels
We loved the hotel! Very clean and modern!