Not a good stay!
Posted Sep 5, 2016 on Hotels
The hotel looks great from outside, staff is extremely courteous, lobby area is very neat and clean as well, the pool wasn't so clean, had lots of bugs, at first glance our room was amazing, very clean and perfectly made. Then my mom said the comforters had a smell to them and I confirmed it, they smelled like dirt so we took them off and used my 2 year olds' very small blankets which caused us to be cold all night, one of the beds was very comfortable but the other one wasn't, it was sunk in, I woke up with a hurt back due to this bed's uncomfortability, what did it for me was the fact that I woke up to use the restroom at around 6am and I find a roach running around the entire bathroom counter, getting on our toothbrushes, hair brushes and just basically all over our personal belongings. I woke up my mom and the kids and we got ready to take off we were hungry so we decided to go give the breakfast a shot and OMG worst experience ever, the breakfast area was so crowded one could barely move, there was not many breakfast options and the few hot options were not hot, no where to sit,employees cutting in front of guests to take items from the bottom of the counters, just horrible. I saw people just walk away due to the lack of food and seating area. I'll never consider another Hampton for our trips, we go to San Antonio and San Marcos once every month.