Ratings based on 41 Verified Reviews

4.2 out of 5
83% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel and reasonably priced.

Posted Jan 2, 2017
Comfortable beds and clean room. Hotel staff was friendly.
Comment from Hotel Management
Jan 8, 2017 by Jeff, Hotel Management
We are very happy to see that you enjoyed your stay with us.
4 out of 5
by A verified traveler from Illinois

Just okay.......

Posted Dec 27, 2016
Pros: Close to shops, restaurants, gas stations.
Cons: Housekeeping standards & eliminate the housekeeping "hustle" during holidays.
Location: Very close to New Braunfels, San Antonio, San Marcos with LOTS to see & do.
I initially had high hopes for this La Quinta, but soon realized they left a little to be desired. The check in process was fantastic. Michelle was welcoming & kind. All went well & I was happy to be there. After my 1st night, I observed how our room was just superficially clean. There isn't very much attention to detail, as it relates to their housekeeping standards. Nor did they notice or clean dirt/crusty dog poo stains near the elevator all weekend. And then came the holiday housekeeping schedule. I understood the alteration to their schedule on Christmas Day; however, I didn't appreciate the housekeeping "hustle" on BOTH Christmas Eve & Christmas Day. On Christmas Eve, we were greeted with a 9:00 am attempt to clean. After my relative explains we didn't plan to leave until 11:00 am, the housekeeper just stood there & blankly stared at us (which had NOTHING to do with a language barrier). She was both disappointed & bothered by our departure time. She clearly wanted to wrap up her work day. Upon asking the front desk if we'd miss it by waiting til 11 am, she stated "it depends on the floor you're on". Then noted she would ensure we still received service. Christmas Day arrives and the housekeeping hustle couldn't have been anymore annoying. We awoke to 8:00 am door knocks & verbal "housekeeping!" noise in the halls. We simply put out our sign. Bottom line, don't stay open for the holidays, if guests won't be allowed to relax during their vacation(s).
Comment from Hotel Management
Jan 8, 2017 by Jeff, Hotel Management
Dear L, Thank you for sharing the details of your stay with us. I apologize for the interruptions from our room attendants. It is true that during the holidays we do try to facilitate our team members leaving early to spend time with their families, but not at the inconvenience of our guests. Your experience has been addressed with our housekeeping team and we feel that in the future our guests will have a different holiday experience. We appreciate you choosing to spend your holidays with us and we apologize that your stay was not relaxing.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Beautiful stay

Posted Oct 24, 2016
Pros: Absolutely beautiful! Hotel staff was wonderful with bed made every day, clean towels and small basic amenities which was perfect!
Cons: Nothing, everything was wonderful! Perfect in every way for a quick getaway!
Location: Ours was a scenic trip so we enjoyed the beauty of San Antonio and the surrounding cities
Comment from Hotel Management
Oct 25, 2016 by Jeff, Hotel Management
Thank you for sharing your experience with us. We are very excited that you enjoyed your stay and we hope to see you soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

nice hotel

Posted Oct 11, 2016
Pros: clean room
Cons: breakfast wasn't great
Location: Walmart across the parking lot, close to the highway
clean room, good location ( Walmart, gas station, highway), pleasant staff
Comment from Hotel Management
Oct 18, 2016 by Jeff, Hotel Management
Dear Natalia, We are very happy to see that you enjoyed your stay. We look forward to welcoming you back to our hotel.
3 out of 5
by A verified traveler from tx

For Double the price, not so nice

Posted Sep 20, 2016
I was supposed to stay at another nearby La Quinta Inn but was informed at 5 PM when I arrived with one sleeping toddler and one sleeping five-month-old that my room still was not ready and there was still another 2 to 3 hours wait before it would be. It was suggested to me to go to another La Quinta where I then had no choice but to pay double what I'd gotten originally on Expedia. It was not much nicer and then my son went to the pool and it was just deplorable.
Comment from Hotel Management
Oct 18, 2016 by Jeff, Hotel Management
Dear Mom of two, I am sorry that you had this experience. I am not sure what difficulties our sister property was having that lead to you being inconvenienced in this way. I am glad that we did have a room available for you and our children to check in to, but I am disappointed that we did not exceed your expectations while you were with us. I hope that in the future you will give us the opportunity to show you that your experience is not typical for either my property or our sister property.
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Very clean, quiet & comfortable.

Posted Aug 16, 2016
Location: The hotel was close to the Natural Bridge Caverns & the Comal River.
We enjoyed our stay & the continental breakfast! Would definitely stay here again!
Comment from Hotel Management
Sep 12, 2016 by Jeff, Hotel Management
Dear Amy, We look forward to welcoming you back to our hotel. Thank you for choosing to be our guest. Thank you, Jeff
5 out of 5
Recommended
for Business Travelers
by A verified traveler from new orleans la

Love everything about it thanks

Posted Aug 14, 2016
Pros: Everything
Cons: No
Location: Everything good
I love everything about y'all business it was happyful I will go will you guys again thanks
Comment from Hotel Management
Sep 12, 2016 by Jeff, Hotel Management
Dear China, Thank you for sharing your experience with us. We look forward to welcoming you back to our hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 4, 2016
Overall pretty nice stay. Fairly quiet. Didn't have to wait too long for an elevator. Beds were not comfortable.
Comment from Hotel Management
Aug 12, 2016 by Jeff G, Hotel Management
We are happy to see that you enjoyed your stay. I apologize that you did not find our beds comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler

In and out

Posted Apr 17, 2016
Location: Location was a little off of the beaten path, but with Waze no problem.
Hotel was clean and staff was pleasant. Check in took just a moment. Breakfast offered just the right amount of options.
Comment from Hotel Management
Apr 21, 2016 by Jeff, Hotel Management
Thank you for sharing your experience with us. We look forward to welcoming you back to our hotel on your next visit!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice home away from home

Posted Mar 26, 2016
Pros: location and price
Cons: nothing
Location: Caves, eats, sea world, river walk, Alamo
Great price and locating. Near many attractions. Friendly People
Comment from Hotel Management
Apr 21, 2016 by Jeff, Hotel Management
Thank you for choosing to be our guest. We are very happy to hear that you enjoyed your stay.