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At the beginning the lady at the front desk was not very informed and they put us in a room too small and with stairs to go up. No good because we had 3 big bags and there was no person to hep us with our bags they also put us in another building not the one we booked for. But after persisting about this issue finaly they put us in the right room The place is nice if they put you in the right place. But it wasn't easy to get them to do so.
Evelyn
Stayed 1 night in Apr 2024
Response from Jörg Scuhr, Front Desk Manager on Apr 18, 2024
Thank yoiu very much for your review.Unfortunately, you did not describe the situation quite correctly. Through Expedia you booked the room type Standard Double Room, 1 King Bed, Non Smoking (Residence) with the request for the room to be made up with twin beds. The Residence is our annex building and there we only have one room where the beds can be sparated into twin beds. Unfortuntely, this room is on the top floor of the building which can only be reached by one floor of stairs. When you stated that you did not like the room because of the stairs I explained the situation. As an alternative I offered to upgrade your room to a Superior double room in the main building of the hotel, However you hesitated for a while because in this room we could not make up the beds as twin beds. After my third offer to change the room you finally agreed and we moved your luggage to the new room. As initially we gave you the the kind of room you orignally booked with the request you stated and then right away offered you an alternative when you did not like the room I feel that we did everything possible in order to make your stay a pleasant one.
An absolute gem. We had a wonderful stay in late March. The property is lovely, well cared for and perfectly located in the altstadt. The breakfast was fresh and delicious. The front desk staff was incredibly attentive and helpful.
We had a wonderful stay. The staff was proactively helpful, kind, and resourceful. The area was very walkable with lots of shops and restaurants nearby.
Excellent hotel with the added bonus of small spa. I would definitely recommend. Perfect location, close to restaurants & under 5 mins walk to old town/main tourist area of Salzburg.
Fabulous hotel located near pedestrian Linzergaße. Main hotel has all facilities expected and they have a Residenz across the street where we stayed with lovely, quiet , ensuite rooms. Helmut on reception was friendly, efficient and spoke good English. Check in was great, highly recommend booking with breakfast included and do take your swimming gear as the pool & spa are a must after a days sightseeing.
Fantastic stay in our favorite hotel in Salzburg. Staff were professional, accommodating, and the room was excellent.
This is 4th time staying at this hotel - that tells it's own story - and we hope to return again. We give this hotel and staff 10/10 and only because we can't give them 20/10!!
John
Stayed 7 nights in Jan 2024
10/10 Excellent
Susan
Traveled with family
Jan 10, 2024
When in Salzburg stay here
This is my fourth visit. We are regular visitors to Salzburg and find that the hotel is convenient if you are driving in and out of the city. The staff are friendly and professional. Rooms are clean cosy and warm. The pool and sauna is an andded bonus especially in winter. We will stay here when in Salzburg. Thankyou
Dear guest, thank you for your review! We are very pleased that you enjoyed your time with us and we hope to welcome you back again one day. Kind regards from Salzburg
10/10 Excellent
Crystal, BEAVERTON
Traveled with group
Nov 18, 2023
Liked: Staff & service
Great location and amenities. We had a minor issue with our shower which was remedied immediately. We would stay here again!
Crystal
Stayed 3 nights in Oct 2023
Response from Stefanie on Dec 4, 2023
Dear Crystal! Thank you very much for sharing your experience with others. We are very happy that you enjoyed your time in Salzburg and we are looking forward to welcome you back again soon.Best regards
The ideal location with amazing amenities. We just loved this place would highly recommend.
Anthony
Response from Stefanie on Dec 4, 2023
Dear Anthony, thank you very much for your time to write a review. We are very happy, that you had a wonderful stay and we hope to welcome you back again. Warm regards from the city of Salzburg
Chose this specific hotel because of location and most importantly to me that they had a gym. Unfortunately when we arrived they informed me the gym hours were 8am-10pm. May work for some people but most workput early in the morning like myself so for our entire stay (4 days) I had to exercise outside which was fine but I wouldn't have chosen this particular hotel for our stay if I knew this in advance. Front desk staff was not very friendly unlike the wait staff for breakfast or bar who were splendid.
Reed
Stayed 4 nights in Oct 2023
Response from Stefanie on Dec 4, 2023
Dear Reed! First of all, we would like to thank you for taking the time to rate your stay.We are very pleased that you have such positive memories of our colleagues at the breakfast and at the bar.The reason why there is an “opening time” is simply because the gym gets cleaned every morning for our guests. Of course, it's no problem to use the fitness room earlier. Our colleagues just might clean it while you exercise.We are very proud to be able to offer our guests a gym and we would be very happy to welcome you back. Just let reception know that you would like to train earlier, that's no problem.Kind regards from Salzburg
A beautiful property conveniently located across the River from the main and very busy part of town. 10 min walk at most.
Also 15 min walk to train station.
Very helpful staff and comfortable room.
We stayed in the building across The street from main part of hotel.
You will hear numerous church bells regardless of the hotel area. You would hear them from anywhere I expect.
This property in our experience is a three star at best. Our room didn’t have central air conditioning and the temperature was uneven and uncomfortable in the room. The rooms were across the street from lobby. The service was nonexistent. Do not recommend
Charming hotel, well situated, delightful staff, delicious breakfast, small but enjoyable spa (steam room, sauna, infra red room and a lovely quiet room). All in all an excellent stay.
No complaints about the hotel staff. While booking the rooms on hotels.com it was unclear that we were getting the rooms in the residence. The rooms are very ordinary. It is no way at 4star hotel. The breakfast at the cafe Tortelier across is much better. The location of the hotel is very good.
it was very close to the pedestrian / downtown area and shopping area. my ONLY complaint is c ould not get the bedside lamps to work and then the tall lamp next to the desk did not turn on either.
Nothing to not like at this hotel. Very impressed with the entire staff helping with taxis, a roll away bed, and even helping us celebrate as an extended family at a large dining table late at night, enjoying a Sacher torte chocolate cake we brought from Vienna. This hotel stay was a highlight of our European trip.