Ratings based on 1,260 Verified Reviews

3.9 out of 5
80% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Durham, NC

Wonderful Hotel!! HIGHLY recomended!!

Posted Sep 21, 2017
Pros: Everything!
Cons: Can't think of any needed improvements
Location: VERY conveniently located near the Wittenbergplatz U-Bahn station, many good restaurants & bars, great shopping. In the heart of the gay neighborhood
My husband and I (gay couple in our 50s) just stayed 8 nights at the Axel Hotel in Schoneberg and absolutely loved every minute. Can't say enough good things about the hotel and the staff. We opted for a "Junior Suite" on the third floor and found it to be spacious and comfortable. Wonderful king size bed with high quality linens and the bathroom featured a large multi jet shower and separate jacuzzi tub. Plenty of storage. The hotel is very conveniently located just a few minutes walk from the Wittenbergplatz U-Bahn station and around the corner from the fabulous KaDeWe department store. Lots of great restaurants nearby In our view about the most convenient location in Berlin. Also in the heart of the gay neighborhood. We enjoyed breakfast in the hotel dining room every morning and appreciated the wide selection of breakfast foods and attentive service. There is a large hot tub on the hotel roof as well as a well equipped gym, sauna and steam room. In our view the Axel hotel is an excellent value for a lovely, convenient, gay friendly hotel in the heart of Berlin. The Axel advertises as being "heterofriendly" which is a good description. The guests were mostly, but not exclusively gay and ranged in age from twenties to 80+, and there were more than a few hip young straight couples. All in all a nice friendly mix of guests from all over the world. We loved our stay in Berlin and in the future when we visit the German capital we will definitely stay at the Axel.
3 out of 5
by A verified traveler

Posted Sep 18, 2017
It's central the rest it's ok maybe should be rated 2 star also it's a gay hotel wish I would of known before booking
Comment from Hotel Management
Sep 20, 2017 by manager, Hotel Management
Dear Guest, We have taken note of your comments and hope to remedy soon, in order to improve our quality and service. We really appreciate your time and your opinion. I hope to see you soon in Axel Hotel Berlín or at one of our Axel Hotels around the world. Yours Sincerely, Juan Carlos Utrilla Hotel Manager Axel Hotel Berlín
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 9, 2017
Great hotel with really nice staff and a great breakfast
Comment from Hotel Management
Sep 11, 2017 by manager, Hotel Management
Dear Guest, First of all I would like to thank you for staying with us during your last visit in Berlín. Also thank you for your opinion and for sharing it with all travelers. Your opinion it´s very helpful for us and we really appreciate you take your time and give us your point of view about us. We hope to see you very soon, Juan Carlos Utrilla Hotel Manager Axel Hotel Berlín
3 out of 5
by A verified traveler from California

Great Location for gay nightlife

Posted Aug 30, 2017
The hotel is in a great location for the gay nightlife of Schoenberg - but the rooms themselves are not great. The showers have no threshold, and water tends to leak into the bathroom and bedroom.
Comment from Hotel Management
Sep 11, 2017 by manager, Hotel Management
Dear John, I´m really sorry that your last stay with us has not been as expected. I want to inform you that all your comments will be taken into account and the necessary measures will be taken. For us the most important is the comfort of our customers, and in your case, it seems that we have not reached the expectations. I apologize again for what happened. Kindest regards from Berlin. Juan Carlos Utrilla Hotel Manager Axel Hotel Berlin
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice stuff

Posted Aug 29, 2017
The hotel location is perfect next to the metro station and all shopping area. The my access keys didn't work most of the time I have to go to the receptionist to change it.... whenYou take a shower waters drops all over outside
Comment from Hotel Management
Sep 11, 2017 by manager, Hotel Management
Dear Tam, Thank you very much for your comment and for the time dedicated in writing it. I am happy to know that your stay with us has been to your liking. Although we are not a sexual hotel, here we do not prejudge anyone and that is why our clients feel so comfortable when they stay with us. We hope to see you soon in any of our hotels around the world. Best regards. Juan Carlos Utrilla Hotel Manager Axel Hotel Berlin
3 out of 5
by A verified traveler from Sydney

Over priced & old

Posted Aug 23, 2017
Everything is painted black which is fine except that I think that have used it so you can't see how old and decrepit it is. The bar staff are friendly but the bar itself is not particular inviting and it's not open at 1 or 2 days of the week
Comment from Hotel Management
Aug 28, 2017 by Juan Carlos Utrilla Hotel Manager Axel Hotel Berlí, Hotel Management
Dear David, Thank you so much for your great opinion!! We really appreciate your time to give us your opinion, for us is always welcomed our guests help to improve our services. We are pleased to have had you with us and hope to see you soon at any of our worldwide Axel Hotels. Million thanks, Juan Carlos Utrilla Hotel Manager Axel Hotel Berlín
5 out of 5
Recommended
for Everyone
by A verified traveler from San Juan, PR

Nice Hotel in Berlin

Posted Aug 10, 2017
Pros: This an Hotel with an excellent staff that give their 100% to give a excellent service
Location: It is well located, close to a metro station, shoppings and entertaining areas
The hotel is comfortable, well localized and with a great staff members. You can feel secure and relax in their facilities
Comment from Hotel Management
Sep 11, 2017 by manager, Hotel Management
Dear Maurice, Thank you for your comment about Axel Hotel Berlín. We are pleased that you have stay in our hotel. We strive to provide the ultimate service while maintaining an enjoyable atmosphere. Nothing is more important to us than well being of our customers. We look forward to seeing you here again in the not-too-distant future. Best Regards, Juan carlos Utrilla Hotel Manager Axel Hotel Berlín
4 out of 5
Recommended
for Everyone
by A verified traveler from sydney

Close to the centre

Posted Aug 7, 2017
The check in was really quick, hotel staff was helpful. The room in general was good, comfortable to stay. This is my second time visiting. The service is as good as last time.
Comment from Hotel Management
Sep 11, 2017 by manager, Hotel Management
Dear Paul, Thank you so much for your great opinion!! We really appreciate your time to give us your opinion, for us is always welcomed our guests help to improve our services. We are pleased to have had you with us and hope to see you soon at any of our worldwide Axel Hotels. Million thanks, Juan Carlos Utrilla Hotel Manager Axel Hotel Berlín
1 out of 5
by A verified traveler from Los Angeles

They don't have my room.

Posted Jul 5, 2017
They don't have room available, so they have to moved me to thier another hotel. Which I have to pay for the taxi first and paid me less what I paid on my taxi coz I didn't have the receipt. Which they never told me. I don't care about it. The reason I booked Axel is its close to my next Hotel the next day at Sheraton it's just messes up my plans. Rude front desk staff!
3 out of 5
by A verified traveler

Not a good experience.

Posted Jul 4, 2017
The spa and gym were under construction and when I booked in that hotel, they never told me that. Oh surprise when we arrived they told us it was closed! The TV didn't work, one day the hot water in the shower inverted to cold water and I had to call to complain. We didn't get what we expected.