Ratings based on 351 Verified Reviews

4.1 out of 5
81% of guests recommend
4.5 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Oct 23, 2017
Three things I didn't like, the room wasn't cleaned properly, the noise in front of the hotel woke me up the next morning when I was hoping to sleep in, there were no dining facilities after a certain hour and the bar didn't serve any real food in spite of it being quite busy. Three things I liked, the location was close to the airport, there was a free shuttle to the airport, it seemed to have a lot of night life in the hotel.
Comment from Hotel Management
Oct 24, 2017 by Guest Relations Manager, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your experience at our hotel. Please know that your feedback is extremely valuable to us. Your comments will help us to make changes to our hotel to improve the guest experience continuously. We hope we may welcome you again one day. Sincerely, Katja
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Close to airport, good for early flights

Posted Oct 10, 2017
Pros: Close to airport and , train station
Cons: Decor a bit dated
Location: Near to airport, and transport hub
Close to airport, free shuttle bus service. Also within walking distance (15/20mins) of train station.
Comment from Hotel Management
Oct 11, 2017 by Guest Relations Manager, Hotel Management
Dear Deb, thank you for choosing the Holiday Inn Berlin Airport for your overnight stay in Berlin-Schönefeld. We appreciate your good rating very much and hope to welcome you again soon. Kind regards, the Holiday Inn Berlin Airport Team
1 out of 5
by A verified traveler from California

Snobbish and arrogant staff

Posted Oct 5, 2017
I definitely would not recommend this hotel at all. The front desk staff are very arrogant, unfriendly and not super helpful. I remember prior to checking in I had already communicated with one of the hotel managers named Michel asking if I can do an early check in once we arrived since our flight arrived in the morning. Once I got to the hotel, one of the staff said that they didn't have any rooms available and that there was no way I could've done an early check in. I told the staff named Ted I believe and he said that people do make mistakes and there were no rooms available. I asked him how could this be when I paid for the early check in ? Then I then showed him the email from the manager I was communicating with via email. Then he transferred my situation to another receptionist and she then assisted me. He then rolled his eyes and left me neglected standing at the front of the reception area. Also, another incident I didn't like of this hotel was the unfriendly hostesses at the breakfast restaurant area. I was with my son, mom and cousin and my baby (being 22 months) accidentally knocked some stuff off the table we were eating upon, and the hostesses gave me a dirty look and gave me a huge roll of paper towel and said "Here, clean!!" Then the restaurant manager came by and gave us another paper towel and jabbed it in front of my cousin and said you clean!!!" Totally hitler style! I will definitely not staying at this hotel at all. Very rude, mean and arrogant staff!
Comment from Hotel Management
Oct 24, 2017 by Guest Relations Manager, Hotel Management
Dear Momo, Thank you for taking the time to tell us about your experience at our hotel. Please know that your feedback is important to us. Please be assured that your comments will be discussed with our management team. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. We are really sorry that we could not fulfill your expectations this time. Sincerely, Katja
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Good hotel to pick

Posted Sep 4, 2017
The hotel is located near the airport and train station, hotel also offers a transport service to airport and train station with no charge everyday for 5am to11:45p
Comment from Hotel Management
Sep 11, 2017 by Guest Relations Manager, Hotel Management
Dear Ka, thank you very much for choosing the Holiday Inn Berlin Airport and for writing a review about your stay. Thank you for giving us 5 stars! We hope to welcome you again soon. Kind regards, Katja
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Perfect layover

Posted Aug 31, 2017
Needed a place to sleep for a layover and await my wife's later flight , awesome experience, let me have 2 hours extra so my wife could shower after her long flight from the states ..... we then flew on to Bulgaria well rested and fed ....
Comment from Hotel Management
Sep 11, 2017 by Guest Relations Manager, Hotel Management
Dear Ives, thank you very much for your nice review. We appreciate it very much and hope you had a save trip to Bulgaria. We would be happy to welcome you again one day. Kind regards, Katja
4 out of 5
Recommended
for Everyone
by A verified traveler from Sofia

Perfect for Travelling via Schonefeld

Posted Jul 15, 2017
Perfect for Travelling via Schonefeld and near to highway southbound to Dresden/Prague/Munich etc Fantastic Breakfast and great staff overall perfect
Comment from Hotel Management
Jul 27, 2017 by Guest Relations Manager, Hotel Management
Dear Lyubo, thank you very much for staying at our hotel and for taking the time to write this nice review about your stay. We hope to see you again soon.
5 out of 5
by A verified traveler

Excellent

Posted Jul 14, 2017 on Hotels
Excellent all around
Comment from Hotel Management
Jul 27, 2017 by Guest Relations Manager, Hotel Management
Thank you very much for giving us 5 stars! We hope to welcome you again soon. the Holiday Inn Berlin Airport team
3 out of 5
Recommended
for Everyone
by A verified traveler from Santiago, Chile

Nice hotel close to airport

Posted Jul 11, 2017
Pros: Close to the hotel
Location: Not much to do, but to wait for your airplane...
Nice hotel if you have to go the airport. Hardly anyother thing to see or do arround...
Comment from Hotel Management
Jul 27, 2017 by Guest Relations Manager, Hotel Management
Dear Claudio, thank you for choosing our hotel for your stay close to the airport Berlin-Schönefeld. We offer a complimentary shuttle bus to get to the public transportation to Berlin City Centre in just a view minutes.We hope to welcome you again one day.
4 out of 5
Recommended
for Everyone
by A verified traveler from Santiago, Chile

Nice hotel, relatevely close to everything....

Posted Jul 11, 2017
Nice hotel, using bus or metro you could go everywhere in Berlin
Comment from Hotel Management
Jul 27, 2017 by Guest Relations Manager, Hotel Management
Thank you for your good review. We hope to welcome you again soon.
4 out of 5
by Alistair

Posted Jul 3, 2017 on Hotels
Clean and tidy difficult to get to breakfast cost excessive.
Comment from Hotel Management
Jul 27, 2017 by Guest Relations Manager, Hotel Management
Dear Alistair, thank you for staying with us and for telling us about your experience in our hotel. We do offer a shuttle bus to get to the airport Berlin-Schönefeld and to reach the public transportation. Our breakfast buffet is available at a reduced rate when booking it prior to your arrival together with your room reservation. We would be happy to welcome you again one day. the Holiday Inn Berlin Airport team