DISGUSTING and DISAPPOINTING
Posted Apr 18, 2016
Booked the Majestic Suite 4039 (nice size) but suite dirty - dust on headboards, lamp shades, stained carpeting, but even worse we had blood stained sheets. My 8 year old daughter brought to my attention and when I pulled back the flat sheet there were specks of blood all over - as if someone had a bloody nose and sneezed. Called front desk. came up right away to strip the bed. As I was helping the staff with the new sheets I found staring at me by the headboard a pair of purple underwear! If sheets were changed someone would have spotted the underwear. Also, one of the pillows had lipstick marks all over it. Had it not been almost midnight and a 1.5 hour ride home we would have left!
To make matters worse no one, not the front desk manager, not housekeeping manger or general manager called me. I waited to see someone in the morning but was told it was going to be a while as the person I needed to speak to was busy with other guests. Finally someone came over to say notes were made on my reservation and the manager would call me. It is Monday, April 18th (we checked in Thursday, April 14, 2016) and no phone call from ANYONE. Paid good money for the room and no courtesy from management to call and acknowledge our horrible experience. NEVER going back. P.S.We ate at the buffet got there at about 6pm - food was cold yet it was out to be served. Complained to the chef and quickly fixed the problem - why did they bring out cold food to hot buffet? No quality control at all
Comment from Hotel Management
Apr 23, 2016 by Great Wolf Guest Relations, Hotel Management
Thank you for visiting Great Wolf Lodge - Poconos and for sharing your feedback with us! We know you have recently been in contact with our leadership team at the resort regarding your concerns. We'll use your feedback to improve for future guests and it is our genuine hope you'll choose to accept the offer extended to you.