Ratings based on 157 Verified Reviews

4.3 out of 5
79% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from fl

close to shopping and dining

Posted Sep 9, 2017
Pros: staff was helpful room was big and quite
Cons: the room had a musty smell to it. it could have been cleaned better
it was ok I would come back.did not like the musty smell. advised of smell
Comment from Hotel Management
Sep 19, 2017 by Quality Inn, Hotel Management
All of our entire hotel property has undergone extensive upgrades to provide a comfortable home away from home feeling. We deliver on exceeding guest expectations to provide the ultimate experience.
4 out of 5
by A verified traveler

I give it a C+

Posted Sep 9, 2017
Had to wait about 15 minutes to check in. Room was good. Modern looking, just missing a light bulb - just borrowed from another lamp. Breakfast is where they lost me, note we were eating at 0800. We book hotels with a decent breakfast to save time and dollars. No coffee made!!! No syrup for the half waffle because it ran out of batter, ate it with peanut butter- actually delicious like that!. Apple juice dispenser gave water only.
Comment from Hotel Management
Sep 19, 2017 by Quality Inn, Hotel Management
Thanks for your comments on your recent stay with us. Our property has recently upgraded each and every room to ensure we provide a comfortable experience to everyone. The rooms comes with a delicious and tasty, free hot breakfast to get the day started in the right way.
1 out of 5
by A verified traveler

Poor Service

Posted Sep 8, 2017
Pros: Nothing
Cons: New owners
I have stayed at this hotel before, but this time was the worst experience I have ever had with a choice brand hotel. when I checked in, I talked to the manger about my past experience staying at this hotel, I told him about the my food being stolen, no towels, room not being cleaned, no new coffee in my room each day and and about the lack of restocking the breakfast items (food is gone before 7am), and the empty coffee thermoses. I told him I also stay at another hotel in town, but they were full, his question to me, was how he could make this the hotel, my first choice while I was in town, my answer was make sure I had a clean and stocked room everyday. I was sure surprised the next evening when I got back to my room and found no coffee, I made my way to the front desk and got coffee for the next day and asked if they could make sure to leave coffee the next day, I left in the morning and returned late that night, I found no coffee and the trash was still on the floor next to the door where I left it and the bath trash can was still full too. Again I went and got coffee and just put the trash out the door. The next night when I got back to my room, I found the room had not been cleaned, bed was not made, no towels, and of course no coffee. At this point I have figured out that each time I complain, I get treated worse. I will now call choice hotels and try and complain to to them. I hope the owner likes it.
Comment from Hotel Management
Sep 19, 2017 by Expedia Review Control, Hotel Management
Under review by Expedia for wrong location.
2 out of 5
by A verified traveler

Business trip

Posted Sep 8, 2017
Pros: location
Cons: food and coffee in the morning
I stay at this hotel often, I have gotten used to the lack of service. each day is a different problem, no towels one day, and the next day the room was is not cleaned.
Comment from Hotel Management
Sep 21, 2017 by Expedia Review Control, Hotel Management
Under review by Expedia for wrong location.
5 out of 5
Recommended
for Everyone
by A verified traveler

Near the lake.

Posted Jul 6, 2017
Had a wonderful stay. The rooms and linen were clean. Beautiful antebellum style hotel. Housekeeping did a great job. The beds and pillows are the best I've ever slept on. But, the staff, Wow! They are incredible. They made us feel like we were part of their family. Highly recommend this hotel.
Comment from Hotel Management
Jul 6, 2017 by Baymont Teeam, Hotel Management
Great review! We are one of Scottsboro's main attractions & were recently awarded a Beautification Award for our Antebellum designed hotel. Inside of all of our rooms we do have updated rooms (NEWLY RENNOVATED). The hotel does have many boat electrical hookups for fishermen. Our team is always dedicated to going above & beyond for our guests. Have a safe trip home.
5 out of 5
by John

Posted Jun 19, 2017 on Hotels
Comment from Hotel Management
Jun 25, 2017
Our entire property has gone through an extensive upgrade and refresh of all the common areas and the guest rooms. I'm glad that we exceeded you expectations and hope to see you again soon.
4 out of 5
by Brittany

Posted Jun 19, 2017 on Hotels
Room was very clean and properly was kept up. The woman at front desk was nice and helpful. Would definitely stay again.
Comment from Hotel Management
Jun 25, 2017
Glad that you all had a wonderful time in the Scottsboro area. We are consistently highly rated in the area and are a leader within Choice Hotels brand for Quality, Consistency, and Commitment to our guests for being the best. We look forward to seeing you all again in the future.
5 out of 5
by Mike

Posted Jun 11, 2017 on Hotels
Comment from Hotel Management
Jun 14, 2017
Mike you are one of our top guests thank you for staying with us and giving us great support!
3 out of 5
by Andrew

Ok for price

Posted Jun 6, 2017 on Hotels
Bad layout of room. The bathroom was to small to use the toilet with the door shut. Nice pool and fitness room.
Comment from Hotel Management
Jun 9, 2017
Thank you for staying with us. Quality Inn Scottsboro has recently undergone and entire renovation from new beds, localized pictures, carpeting, Flat Panel TVs, Curtains, vanity, and lighting. All rooms are designed for families, boaters, fishermen, female travelers, leisure, and business travelers We do offer a complimentary hot breakfast, free wifi, and great service from our team members. Sorry that you all were to large to fit in the bathroom as 4 adults could fit in the there.
5 out of 5
by Bryan

Good stay

Posted May 18, 2017 on Hotels
Well light parking lot. Semi boat friendly. Could use more parking where it is not necessary to unhook the boat.
Comment from Hotel Management
May 20, 2017
We appreciate your comments about your recent stay with us at the hotel property. Our teams are trained to provide the very best guest satisfaction to all members. The hotel property is boater friendly and provides free electrical charging units to get your day started the right way. Look forward to your return with us