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Reviews of Quality Inn Scottsboro US/72 - Lake Guntersville Area

2.5 out of 5

Reviews

8.4

Very Good

Rating 10 - Excellent. 178 out of 410 reviews" "
Rating 8 - Good. 158 out of 410 reviews" "
Rating 6 - Okay. 33 out of 410 reviews" "
Rating 4 - Poor. 21 out of 410 reviews" "
Rating 2 - Terrible. 20 out of 410 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

William, Erie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here is the finest of any motel at which I’ve ever stayed. Many thanks to Chris, Tammie and the entire staff for going above and beyond in innumerable ways throughout my stay. I’ll go out of my way to stay here again, thank you.
Stayed 1 night in Feb 2024

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place we've stayed at in quite a while.
Stayed 1 night in Feb 2024
Response from Manager on Mar 2, 2024
Hello James,Thank you for sharing your positive experience with us. We're delighted to hear that you enjoyed your stay with us and we hope to welcome you back in the future.

6/10 Okay

Kristopher

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on Feb 20, 2024
Hi Kristopher,Thank you for sharing the rating about your experience here with us at Quality Inn in Scottsboro. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

8/10 Good

Anthony, Darlington

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay for a fishing trip.
Stayed 6 nights in Feb 2024
Response from Manager on Feb 17, 2024
Hello Anthony,We are glad to hear that you had a good stay during your fishing trip. If there's anything we can do to make your next visit even better, please feel free to reach out to us. Your feedback is greatly appreciated.

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on Feb 13, 2024
Hi John,Thank you for being our guest at Quality Inn in Scottsboro. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

8/10 Good

Lindsay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It seemed very clean. The only things were the tv was very grainy looking and the water in the shower didn’t drain very fast so it got to about ankle deep before you got out. But we didn’t say anything to the staff since we were only there one night. But other than that it was a really nice stay for the one night we were there. The staff were very nice as well.
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on Feb 7, 2024
Hi Lindsay,Thank you for choosing Quality Inn Scottsboro US/72 - Lake Guntersville Area. We appreciate your feedback and are glad to hear that you found our hotel clean and enjoyed your overall stay. Regarding the TV and shower drainage issues, we apologize for any inconvenience caused. Our maintenance team will address these concerns to ensure a more seamless experience for future guests. It's wonderful to hear that you found our staff friendly, and we hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Laraine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that there was food & shopping nearby. The staff was friendly & accommodating. We called the front desk for more toiletries & they were delivered to the room in a timely manner. I would definitely book another stay here.
Stayed 3 nights in Jan 2024
Response from Guest Relations Specialist on Jan 9, 2024
Hi Laraine,We appreciate your positive feedback and are delighted to hear that you enjoyed the convenience of having food and shopping options nearby during your stay. Our dedicated staff takes pride in providing friendly and accommodating service, and we're pleased that you experienced prompt delivery of additional toiletries when needed. Knowing that you would consider booking another stay with us is the highest compliment, and we look forward to welcoming you back for another enjoyable experience. Thank you for choosing our hotel.

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice bed. Hot shower.
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Dec 16, 2023
Hi George,We appreciate your positive feedback regarding the comfortable bed and invigorating hot shower during your stay at our hotel. Providing a restful and enjoyable experience for our guests is our top priority. We are delighted to hear that these aspects of your stay met your expectations, and we strive to consistently maintain the high standards that our guests have come to expect from us. Your satisfaction is valuable to us, and we hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Dec 16, 2023
Hi Madison,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Excellent

Vonda

Stayed 1 night in Nov 2023
Response from Guest Relations Specialist on Nov 21, 2023
Hi Vonda,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excellent

tony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked online but forgot to mention my elderly in laws and needed a bottom floor. The front desk receptionist was so kind and found two rooms on the bottom floor next to each other. The rooms were clean and the breakfast was good.
Stayed 1 night in Nov 2023
Response from Guest Relations Specialist on Nov 17, 2023
Hi Tony,We appreciate your feedback and are delighted to hear about your positive experience at our hotel. Our dedicated front desk staff strives to accommodate our guests' requests, and we're pleased that they were able to find suitable rooms on the bottom floor for your elderly in-laws. Maintaining cleanliness and providing a satisfying breakfast are top priorities for us, and we're glad to know that these aspects met your expectations. We value your patronage and hope to welcome you back for another enjoyable stay in the future.

4/10 Poor

Boyd

Disliked: Cleanliness
Smokers hotel
I arrived at 4pm for my 3pm check in, room was not ready until almost 5pm. Asked for and was confirmed a Non smoking room. Not only did my room smell of weed, someone had recently smoked a cigarette in the bathroom. Was told if I wanted a double bed I could change rooms. Not the place for a non smoker.
Stayed 2 nights in Oct 2023
Response from Guest Relations Specialist on Nov 1, 2023
Hi Boyd,We apologize for any inconvenience you experienced during your stay. While we strive to ensure prompt check-ins, there can occasionally be delays due to the thorough cleaning process we undertake between guests to maintain high standards of cleanliness and comfort. We take your concerns about the room odor seriously and will address this with our housekeeping team to ensure we maintain our commitment to offering non-smoking rooms that meet our guests' expectations. We appreciate your feedback and will work diligently to improve our services.

8/10 Good

Joshua

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classic highway hotel
Great location, very convenient. Well kept hotel with newer bedding and furnishings. Older building , a little noisey but nicely organized rooms Staff was very friendly and helpful. Breakfast was well organized and kept tidy between guests
Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on Oct 27, 2023
Hi Joshua,We appreciate your positive feedback and are delighted to hear that you found our hotel's location convenient. Our commitment to maintaining a well-kept environment with newer bedding and furnishings is something we take great pride in, despite the challenges posed by our older building. We understand that you experienced some noise issues, and we are constantly exploring ways to mitigate this. It's fantastic to know that you had a positive interaction with our friendly and helpful staff, and we're pleased that you found our breakfast well-organized and tidy. We look forward to welcoming you back for another stay in the future.

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
You can tell that the property was recently renovated. The lighting and fixtures were very nice. We appreciated that there were cameras in the parking lot although not necessarily well-lit. The bed was VERY comfortable.
Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on Oct 25, 2023
Hi Robert,We're delighted to hear you noticed the recent renovations at our property and enjoyed the improved lighting and fixtures in your room. The addition of cameras in the parking lot is indeed a valuable security measure, even though we acknowledge there might be room for improvement in terms of lighting. We're thrilled that you had a comfortable night's rest on our bed. Your feedback is invaluable, and we'll continue to work towards enhancing your experience during your next stay with us.

10/10 Excellent

Eugene

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Oct 22, 2023
Hello Eugene,Thank you for your positive review! We are delighted to hear that you had a great experience at our hotel. We look forward to welcoming you back soon!

2/10 Terrible

Cynthia

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I actually had fleas jumping on me. And the front desk said they knew about it but couldn’t do anything due to the animals that came in there.
Stayed 2 nights in Oct 2023
Response from Guest Relations Specialist on Nov 1, 2023
Hi Cynthia,We sincerely apologize for the inconvenience you experienced during your stay. While we deeply regret any discomfort you encountered, it is essential to note that our pet-friendly policy does attract furry friends, which occasionally may bring in unwanted pests. We take proactive measures to address such issues promptly, and our staff works diligently to maintain a clean and pest-free environment. Your feedback will be used to improve our services, and we appreciate your understanding of the unique challenges posed by our pet-friendly approach. We hope you'll give us another opportunity to provide you with a more comfortable stay in the future.

6/10 Okay

laura

Liked: Cleanliness, property conditions & facilities
Breakfast was not kept up with
Stayed 2 nights in Oct 2023
Response from Guest Relations Specialist on Oct 17, 2023
Hi Laura,We appreciate your feedback regarding our breakfast services and apologize for any inconvenience you experienced during your stay. We understand the importance of a satisfying breakfast, and we continuously strive to improve our offerings. Rest assured, we will take your comments into consideration as we work to enhance the overall guest experience. Your input is valuable to us as we aim to provide the best possible service to all our guests. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice walk-in shower for handicap
Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on Oct 10, 2023
Hi Daniel,We're delighted to hear that you appreciated our hotel's accommodations, particularly the walk-in shower designed for accessibility. Ensuring our guests' comfort and convenience is a top priority for us, and we're pleased to have met your expectations in this regard. We value your feedback and hope to welcome you back for another pleasant stay in the future.

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Guest Relations Specialist on Sep 16, 2023
Hi Nathan! Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

4/10 Poor

Jennifer

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 2 nights in Jul 2023
Response from Guest Relations Specialist on Sep 1, 2023
Hi Jennifer! Thank you for taking the time to write such a thorough and detailed review regarding your most recent stay. It's important for us to impress our guests and your comments will make this goal that much more attainable. We hope you'll return and let us show you a far better experience.

10/10 Excellent

charles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Very Best
The BEST Motel we have ever stayed at. 100% A+ - Cleanest, Friendliest, Most Comfortable, Best Breakfast I could go on but I think you understand what I'm saying.
Stayed 1 night in Aug 2023
Response from Guest Relations Specialist on Aug 12, 2023
Hi Charles! Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! We're glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! Your rating will serve as encouragement to all of our staff as we strive to provide an exceptional and memorable experience for every guest.

10/10 Excellent

Sherry

Stayed 1 night in Aug 2023
Response from Guest Relations Specialist on Aug 29, 2023
Hi Sherry! We are very happy to discover that you had such a pleasant experience with us! It is always our ambition to give you a one-of-a-kind memorable experience. We hope you're looking forward to your next stay as much as we are!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
OK stay
Room was ok--clean and spacious. Bathroom door sticks. Cooler ran all night. Room key did not work when. I returned from being out for the day. Staff seemed very tired.
Stayed 2 nights in Aug 2023
Response from Guest Relations Specialist on Aug 8, 2023
Hello Valued Guest! We strive to give you a great experience, and are pleased to learn that we were able to meet your expectations in many ways; though we regret to hear that you weren't thoroughly impressed with our bathroom door and room key. We are actively working on updating our facilities and addressing the key card issues to improve the guest experience. We appreciate the compliments and the comments regarding areas where can improve. Reviews like yours are extremely helpful in our ambition to continuously improve upon the guest experience and we hope you'll return to see how we grow and

8/10 Good

John

Stayed 1 night in Jul 2023
Response from Guest Relations Specialist on Aug 8, 2023
Hi John! We are very happy to discover that you had such a pleasant experience with us! It is always our ambition to give you a one-of-a-kind memorable experience. We hope you're looking forward to your next stay as much as we are!

10/10 Excellent

kayla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved!!
Place was amazing and so nice and the beds were so comfortable and the room was real clean and nice and the staff was amazing!!!
Stayed 1 night in Jul 2023
Response from Manager on Jul 16, 2023
Hello kayla,Thank you for taking the time to share your comments regarding our staff as well as our room. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

4/10 Poor

Nicole

Business traveler
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
There was a pubic hair on the toilet when I entered the room. The room was supposed to be smoke free but clearly had been smoked in recently. The surroundings were very noisy. The door did not completely seal.
Stayed 1 night in Jul 2023
Response from Guest Relations Specialist on Jul 13, 2023
Hi Nicole! ! We greatly appreciate that you've taken the time to share your rating of our hotel. Your satisfaction and enjoyment are very important to us, so we apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We also do insist that smokers refrain from smoking in our non-smoking hotel rooms, and apologize for any evidence you encountered that someone had been smoking in the room. We hope that these will not deter you from enjoying our accommodations and services in the future.

6/10 Okay

Daniel

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Smokey Room
I booked a non smoking room. Room 122 has definitely been smoked in A LOT. It was only one night or I would have moved.
Stayed 1 night in Jul 2023
Response from Guest Relations Specialist on Jul 11, 2023
Hi Daniel! Thank you for bringing to our attention your experience and comments regarding your stay inour hotel. We do insist that smokers refrain from smoking in our non-smoking hotel rooms, and we apologize for any evidence you encountered that someone had been smoking in the room. We hope that this will not deter you from enjoying our accommodations and services in the future.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Guest Relations Specialist on Jun 20, 2023
Hello Lori! Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! We're glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! Your rating will serve as encouragement to all of our staff as we strive to provide an exceptional and memorable experience for every guest.

10/10 Excellent

Dana

Stayed 1 night in Jun 2023
Response from Manager on Sep 2, 2023
Hello Dana,We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

8/10 Good

RONNIE

Stayed 1 night in Jun 2023
Response from Guest Relations Specialist on Jun 13, 2023
Hi Ronnie! We’re so glad that you enjoyed your stay and that you found the accommodations and service to be satisfactory. We aim to impress with our breakfast, hospitality, and comfortable accommodations. We are overjoyed to hear that you had a great time with us and we are looking forward to your next visit!

8/10 Good

Larry

Traveled with family
Stayed 2 nights in Jun 2023
Response from Guest Relations Specialist on Jun 6, 2023
Hello Larry! Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! We're glad that our services, hospitality, and accommodations met your expectations and hope that you experience the same comfortable stay during your next visit! Your rating will serve as encouragement to all of our staff as we strive to provide an exceptional and memorable experience for every guest.

10/10 Excellent

Florence

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good everything was clean and staff was friendly
Stayed 1 night in Jun 2023
Response from Guest Relations Specialist on Jun 6, 2023
Hi Florence! Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! It is so rewarding to learn of your five-star experience at our hotel. It means a lot to us that you were satisfied with the hospitality of our staff and the convenience of our amenities and we look forward to seeing you again soon!

8/10 Good

Ethan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Guest Relations Specialist on May 30, 2023
Hi Ethan! Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 Good

Scotty

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was freshly redone and a good breakfast.
Stayed 2 nights in May 2023
Response from Guest Relations Specialist on May 27, 2023
Hi Scotty! Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 Good

Bree, Antelope

Traveled with partner
Liked: Staff & service, property conditions & facilities
For a one night stay it was okay. The room was clean and comfortable, and the breakfast was average.
Stayed 1 night in May 2023
Response from Guest Relations Specialist on May 25, 2023
Hi Bree! We’re so glad that you enjoyed your stay and that you found the accommodations and service to be satisfactory. We aim to impress with our breakfast, hospitality, and comfortable accommodations. We are overjoyed to hear that you had a great time with us and we are looking forward to your next visit!

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Sleeping Bed
The room was spotless and well-kept. Everything was fresh and comfortable. The bed gave us the best sleep on the whole four-state trip. Cleaning chemicals used by housekeepers was a little strong. We had to air out the room. And breakfast was just passable. But I would stay there again anytime I’m in the Scottsboro area.
Stayed 1 night in May 2023
Response from Manager on May 15, 2023
Hello Donna,I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

10/10 Excellent

Kimberly

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and friendly front desk. Room was clean and smelled fresh.
Stayed 1 night in May 2023
Response from Guest Relations Specialist on May 5, 2023
Hello Kimberly! Your five star review means a lot to us! We're glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We hope you're looking forward to your next stay as much as we are!

10/10 Excellent

sandra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scottsboro trip first Monday
The room was good,we had actually stayed in this same room before. I made the reservation in advance and sent a note stating needs to be on ground floor. Unable to climb stairs. We were booked on 2nd floor. It took him alittle while to find a room on ground floor with 2 beds. So checking took longer than usual.
Stayed 3 nights in Apr 2023
Response from Guest Relations Specialist on May 3, 2023
Hi Sandra! Thank you for sharing your experience with us! We are sorry to hear that you encountered a problem with your room, but we are delighted to hear that our staff was able to resolve the issue as soon as possible. Our team takes pride in providing excellent customer service, and it is wonderful to hear that they were able to make your stay more comfortable by finding you a new room. We appreciate your feedback and hope to welcome you back for another great stay in the future.

8/10 Good

Joann

Stayed 3 nights in Apr 2023
Response from Guest Relations Specialist on May 3, 2023
Hello Joann! We're so glad that you enjoyed your stay and that you found the accommodations and service to be satisfactory. We aim to impress with our breakfast, hospitality, and comfortable accommodations. We are so glad that your stay was enjoyable and we look forward to seeing you again!

2/10 Terrible

Harold

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here!!
On a trip with associates when on the second morning one of my associates got locked out of his room. He went to the front office to get manger to open door and she couldn't. He had an important meeting to get to and no time to spare. All she said was we don't have a maintenance man coming in and we would have to wait. Then she went back to the office and a man stopped by and said he could get us in the room. He kicked the door twice and it broke the door frame, and we were in. The manager came back and was mad that it was broken, we told what happened and she said the general manager was coming in to get a tool that they had made up to slide under the door to get it open. If this has happened before then they should either change to 30-year-old doors of teach the staff how to use the tool. Remember. 2 kicks and he was in. No security here. When we got back to the motel later that evening the young girl that was at the desk said he broke the door with a crowbar, which was a lie, and the manager wasn't even there when the other guest broke the door jamb with 2 kicks. he couldn't stay that night and they wouldn't refund for that night's stay and put a repair charge on his CC as well. He asked to speak the general manger, but he wouldn't take his call and we called Choice Hotels, and they were absolutely NO help!!
Stayed 2 nights in Apr 2023
Response from Guest Relations Specialist on May 2, 2023
Hi Harold! We're very sorry to hear that you and your associate experienced such unusual circumstances and inconveniences during your most recent stay with us. We assure you that the issue mentioned is being investigated and addressed and we thank you so much for taking the time to share and giving us the opportunity to address this issue and make things right.

10/10 Excellent

Joel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, would stay there again
Stayed 1 night in Apr 2023
Response from Quality Inn Scottsboro Alabama on Apr 18, 2023
Just wanted to take a moment to thank you for staying with us and for leaving such a great review. We hope to see you again soon.

10/10 Excellent

Ronnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Would recommend it to anyone
Stayed 1 night in Apr 2023
Response from Quality Inn Scottsboro Al on Apr 17, 2023
Thank you for the 8/10 review, Lauren!We're delighted you appreciated our accommodations. We care deeply about the happiness and satisfaction of our guests. We strive for excellence so we look forward to sharing an even better experience with you soon!

8/10 Good

thomas, williamsburg

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet, close to good restaurants.
Stayed 1 night in Apr 2023
Response from Guest Relations Specialist on Apr 11, 2023
It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area!

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
it was fine
Stayed 1 night in Mar 2023
Response from Guest Relations Specialist on Mar 23, 2023
We can’t thank you enough for making time to leave us a review and rate us so highly! We cannot wait to welcome you again and provide you with excellent service as always!

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are refurbished. All conveniences. Great choice for us and reasonably priced.
Stayed 1 night in Mar 2023
Response from Guest Relations Specialist on Mar 23, 2023
On behalf of our entire staff - thank you for the wonderful rating. We look forward to your next visit!

10/10 Excellent

Henry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Staff
I don’t know the desk lady’s name but she was tall and I believe worked the night shift. She was extremely nice and was very cleanliness conscious. She share multiple places to visit during our trip to Scottsboro. Wish I could remember her name. We will be back.
Stayed 7 nights in Mar 2023
Response from Manager on Mar 19, 2023
Hello Henry,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our hotel. Please do consider us again on your next visit to the area.

10/10 Excellent

Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, immaculate room, great breakfast bar.
Stayed 2 nights in Mar 2023
Response from Manager on Mar 6, 2023
Hello Victoria,Thank you for sharing your experience. We truly appreciate the insight regarding our staff and your comments about our breakfast. We hope to see you again in the future. Thank you for your valuable business.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close proximity to the lake and restaurants
Stayed 2 nights in Feb 2023
Response from Guest Relations Specialist on Feb 24, 2023
To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Everything worked correctly
Stayed 1 night in Feb 2023
Response from Manager on Feb 6, 2023
Hello Daniel,Thank you for sharing your experience. We truly appreciate the insight regarding our room. We hope to see you again to deliver you with a 5 star experience.

10/10 Excellent

tony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very fine place. Rooms clean and comfortable. Amenities a plenty. Clerk extremely efficient at check in. Very few places care about sustainability outside California. We have not found one in two weeks of traveling.
Stayed 1 night in Jan 2023
Response from Manager on Jan 16, 2023
Hello tony, Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspire us. We will share your feedback with our staff members. Waiting to serve you again!