Outdoor pool

Reviews of Extended Stay America Suites Phoenix Scottsdale

2.5 out of 5

Reviews

6.8
Rating 10 - Excellent. 204 out of 849 reviews" "
Rating 8 - Good. 214 out of 849 reviews" "
Rating 6 - Okay. 193 out of 849 reviews" "
Rating 4 - Poor. 111 out of 849 reviews" "
Rating 2 - Terrible. 127 out of 849 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kate

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and easy.
Stayed 1 night in Mar 2024

8/10 Good

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Erica, Flagstaff

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I’ve stayed here multiple times & usually like it. This time - this room was run down & things broken. Gross towels were left in the hallway for days. Bed was hard as a rock
Stayed 3 nights in Mar 2024
Response from Hotel Management on Mar 17, 2024
Dear Erica, Thank you for informing us about your stay with us. We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We sincerely regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.Sincerely,Hotel Management

2/10 Terrible

carolyn

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Would not suggest to anyone!! Dead bird on property for 2 days, noisy guest above for hours and into the early morning. Was supposed to stay 4 nights left after 2 and property refusing to refund my last two nights.. Customer service at Expedia tried to assist in the refund (over 400.00) but property would not budge.
Stayed 4 nights in Mar 2024
Response from Hotel Management on Mar 18, 2024
Dear carolyn, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

6/10 Okay

Jonathan, Columbia City

Traveled with family
Liked: Property conditions & facilities
We didn’t have any housekeeping.
Stayed 7 nights in Mar 2024
Response from Hotel Management on Mar 14, 2024
Dear Jonathan, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience you experienced with our housekeeping service. Please know that our housekeeping is done for guests staying more than eight nights to respect our guests' privacy and offer minimal intrusion; however, we are always happy to provide fresh linens and whatever we can to make the most of your stay. Your feedback has been shared with our front desk staff to ensure we communicate our services to every guest. Once more, thank you for sharing your thoughts, and we look forward to the opportunity to host you again soon.Sincerely,Hotel Management

6/10 Okay

Leianna

Stayed 2 nights in Mar 2024

4/10 Poor

Chris

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The tub in our room was clogged & it took forever to go down. Also the elevator had a weird smell. Other then that it was fine.
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 10, 2024
Dear Chris, We sincerely apologize for the inconvenience you experienced during your stay. Maintaining the comfort and cleanliness of our facilities is a priority, and we regret falling short in this instance. Your feedback regarding the clogged tub and elevator odor will be addressed promptly to ensure a more enjoyable experience for our guests in the future. Thank you for bringing these concerns to our attention, and we appreciate your understanding. We hope to have the opportunity to welcome you back for a more pleasant stay.Sincerely,Hotel Management

6/10 Okay

Annabelle

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
As expected
Stayed 3 nights in Feb 2024
Response from Hotel Management on Mar 3, 2024
Dear Annabelle, Thank you for taking the time to rate your experience; we would love for you to join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely,Hotel Management

2/10 Terrible

Kristin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Shannon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It was a nice place with a nice rate.
Stayed 1 night in Feb 2024

4/10 Poor

Alyssa

Liked: Staff & service
Disliked: Cleanliness
Everything was decent for the price we paid. Cleanliness was fair overall. There’s no “breakfast” unless you like coffee with a pre packaged muffin because that’s all the options they have. Our room was supposed to be NON SMOKING, signs posted around also said NON SMOKING however our room smelled of cigarettes as soon as you walked in and faded while in the room but upon entering every time it was just like walking in the first time. ALL of our belongings including our suitcases, shoes that we left out on the floor and our recyclable bags that we took snacks in still smell of cigarettes. We stood from Friday to Sunday to put in perspective.
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 26, 2024
Dear Alyssa, Thank you for providing feedback on your recent stay. We appreciate your acknowledgment of the fair pricing and overall cleanliness. However, we are sorry for the inconvenience caused by the odor in your non-smoking room and the dissatisfaction with our complimentary- grab-and-go breakfast. We will share your comments with the appropriate individuals to ensure a seamless experience for our future guests. We value your input and hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management

2/10 Terrible

JAGROOP

Stayed 3 nights in Feb 2024

2/10 Terrible

Martin

Disliked: Staff & service, amenities
I checked in and noticed immediately that my door wasn’t locked. I went to leave shortly afterwards and discovered the door would not latch. I informed the front desk, but they refused to do anything about it or even transfer me to a different room, therefore, whenever I choose to leave my room for any length of time I have to bring all my belongings with me because there was no way of locking the door. This place is pathetic. Stay away!
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 18, 2024
Dear Martin, Thank you for taking the time to evaluate your stay with us. We apologize for not meeting your expectations during your visit. As part of our commitment to our guests, we strive to provide clean and well-maintained rooms, and we are disappointed that we fell short in this instance. We appreciate your feedback and will take the necessary steps to address the issues you experienced. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing.Sincerely,Hotel Management

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and clean.
Stayed 1 night in Feb 2024

2/10 Terrible

Yen

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Our room, curtains are broken, dish washer did not work, toilet was dirty, but worst of all, it did not have hot water in the shower. Because the hotel is fully booked, the one and only front desk staff told us to tough it out. Will check next morning. It’s 40s and too cold to take cold shower. Overall I would rate this 3 out of 10.
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 16, 2024
Dear Yen, We appreciate your valuable feedback regarding your time with us. Please know we are committed to providing guests with the highest service and quality. We regret your experience did not meet your expectations and sincerely apologize for the inconvenience caused. Rest assured, your concerns are being shared with the appropriate individuals, and action will be taken where necessary. We hope you will consider giving us another chance to show you the hospitality we are known for.Sincerely,Hotel Management

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable.
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 15, 2024
Dear Sonya, Thank you for this generous review! A clean and welcoming environment is essential for a great guest experience, and we're thrilled that our efforts were noticed during your stay. We are excited to have the chance to impress you once again during your next visit to Extended Stay America.Sincerely,Hotel Management

6/10 Okay

Stephen

Business traveler
Liked: Staff & service
Clean but older. No breakfast and no coffees at 11am. Nice staff.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 14, 2024
Dear Stephen, We appreciate your feedback and are happy your stay was pleasant. It was great to read about the enjoyable aspects of your visit. Your comments, however, indicate areas where we could better focus our attention on improving our guest experience. We will share these remarks with our associates as we continually strive to enhance our services. It was our pleasure hosting you, and we hope you will stay with us again whenever you visit the area.Sincerely,Hotel Management

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Love this place and staff
Stayed 1 night in Feb 2024

2/10 Terrible

Khush

Disliked: Cleanliness, staff & service, property conditions & facilities
Broken down drawers and cabinets. Rooms looked dirty.
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 29, 2024
Dear Khush, Thank you for taking the time to evaluate our hotel. Please accept our apologies for the cleanliness and maintenance issues you have encountered and any inconvenience this caused to you. We certainly understand how frustrating it can be when such issues arise. Please rest assured that we will take appropriate measures to address the problem. We are wholly committed to regaining your trust and confidence. We hope you will give us another opportunity to show you our dedication.Sincerely,Hotel Management

8/10 Good

Krista

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Dec 2023

8/10 Good

Ana

Liked: Cleanliness, amenities, property conditions & facilities
Lots of parking lot and close to restaurants, gas stations and a few minute drive from main freeways. Breakfast consisted of only coffee, granola bars and/or instant oatmeal.
Stayed 3 nights in Dec 2023
Response from Hotel Management on Dec 9, 2023
Dear Ana, We appreciate your generous feedback for Extended Stay America. It is a pleasure to read that our convenient location and ample parking served the purpose of your visit. However, we regret our complimentary grab-and-go breakfast did not meet your expectations. When we receive such comments, they are always shared with the appropriate individuals for future enhancements. Your satisfaction is our priority, and we look forward to welcoming you back for another positive experience in the future.Sincerely,Hotel Management

10/10 Excellent

Dustin

Liked: Staff & service
Happy & Suprised.
For what it was, it was surpised. Hotels like this are never somewhere you WANT to stay, versus where you have to stay.
Stayed 3 nights in Dec 2023

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Had an awesome stay, staff was friendly and the property was clean. The only thing that I would recommend the hotel to work on is more breakfast options.
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 6, 2023
Dear Danielle, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! Also, we have noted your suggestion for breakfast; we will share them with the team. We hope you will revisit the next time you are in the area. Sincerely,Hotel Management

8/10 Good

Juan

Stayed 2 nights in Nov 2023

10/10 Excellent

Stephen

Stayed 1 night in Oct 2023

10/10 Excellent

elsa

Stayed 1 night in Oct 2023

6/10 Okay

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Shannon
Stayed 2 nights in Nov 2023
Response from Hotel Management on Nov 23, 2023
Dear Shannon, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel and hope you will return for the exceptional experience we are known for providing.Sincerely,Hotel Management

2/10 Terrible

Trish

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty hotel... sheets were not changed. Shower curtains were dirty... blood or feces stains... the shower and tub had stains. There was trash in our bed. 2 words. NEVER AGAIN.
Stayed 3 nights in Nov 2023
Response from Hotel Management on Nov 20, 2023
Dear Trish, Thank you for your review of our hotel. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our accommodations, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely, Hotel Management

8/10 Good

Thomas

Stayed 2 nights in Nov 2023

10/10 Excellent

Charles

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

JoAnn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

antonio

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Uncomfortable bed and sofa bed. Can’t sleep. Different room then what I reserved. Sorry usually never complaining because not so picky. But this time very disappointed
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 13, 2023
Dear Antonio, We apologize for any inconvenience you experienced during your stay. Your comfort is important to us, and we regret falling short of your expectations. We appreciate your understanding and hope to have the opportunity to provide a more satisfactory experience in the future.Sincerely,Hotel Management

4/10 Poor

Zechariah

Stayed 3 nights in Nov 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Good for the buck
Lowest price hotel in area. Just needed a place to crash for the night. It was clean, easy access. We didn't like the bed but thats personal choice
Stayed 1 night in Nov 2023

8/10 Good

Brenda

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Good for a quick stay
The hotel is a little outdated and rundown, the room had a funky smell, but clean. And the front desk clerk was very nice and helpful. Good for a quick stay.
Stayed 2 nights in Nov 2023
Response from Hotel Management on Nov 9, 2023
Dear Brenda, Thank you for posting such kind comments about our hotel, especially our staff. We make every effort to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management

6/10 Okay

Valentino

Traveled with group
Location was amazing, price was okay but the stay was okay. The hot tub and pool wasnt working. Wasnt heated and couldn't enjoy swimming.
Stayed 4 nights in Nov 2023
Response from Hotel Management on Nov 7, 2023
Dear Valentino, Thank you for choosing us and sharing your experience. We appreciate your feedback regarding our hotel's location and pricing. We apologize for the inconvenience caused by the hot tub and pool not being in optimal condition during your stay. We understand how vital these amenities can be for a pleasant stay, and we regret that they were unavailable as expected. Your comments will be shared with the team to ensure that such issues are addressed promptly in the future. We hope to provide you a more enjoyable experience on your next visit. Sincerely,Hotel Management

2/10 Terrible

Charles Lynch

Disliked: Cleanliness, staff & service, property conditions & facilities
When we checked in the front desk person said we did not have a room. She also said she called us, but we never received a call. When talking to us, the customer service representative completely ignored us completing check in and when a white customer came in checked him in and gave him a double bed room. I don’t often get that response when I travel with my family, but I believe this representative was giving us a head time because we were Native. After all that we had to settle for a single bed with 3 adults and one child. The customer service rep would not give us a refund. We did not have any other choice but to stay all hotels were booked in the area. The bed is very uncomfortable. I would not recommend this place to anyone, very bad customer service.
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 7, 2023
Dear Charles Lynch, Thank you for choosing us and sharing your experience. We regret to hear about your disappointing experience during check-in and the discomfort you encountered. Your feedback is genuinely valuable, and we apologize for any inconvenience you faced. Discrimination has no place in our establishment, and we will address this matter seriously. Please accept our sincere apologies for the inconvenience and discomfort you experienced, which do not reflect our standard of service. We aim to provide a welcoming environment for all guests and will work to ensure such issues are not repeated in the future. Sincerely,Hotel Management

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Ronni

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
The hot tub was not working, but the pool was clean and beautiful when the lights came on at night. There was a public grill for use which was also very nice in addition to the in room kitchen.
Stayed 2 nights in Oct 2023
Response from Hotel Management on Oct 31, 2023
Dear Ronni, Thank you for your review. We are pleased you enjoyed your overall stay and liked the pool and the public grill. However, we will share your comments regarding the hot tub with the appropriate individuals. Without feedback we cannot improve our service to our guests, so we thank you for sharing. We appreciate your patience, and we hope to have another opportunity to welcome you again to our hotel. Sincerely,Hotel Management

10/10 Excellent

Carlos

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

elsa

Stayed 1 night in Oct 2023

6/10 Okay

Christine

Liked: Staff & service
Disliked: Cleanliness
It was a quiet property and Lance at the front desk was very kind and helpful. The bath and floors had obviously not been cleaned and the bath fan was hanging from the ceiling from one screw. The property could use a good cleaning and some upgrades.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 23, 2023
Dear Christine, We appreciate your positive feedback about our staff, particularly Lance. However, we apologize for the cleanliness and maintenance issues you encountered. Your comments are valuable, and we will address them to improve our services and facilities. We hope you'll consider giving us another chance in the future, and we'll work to provide a more comfortable and pleasant stay. Thank you for sharing your concernsSincerely,Hotel Management

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Cliff

Liked: Cleanliness, staff & service, property conditions & facilities
It was okay
Stayed 1 night in Oct 2023

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023

10/10 Excellent

Brian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Jonathan

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023

8/10 Good

robert

Traveled with family
Liked: Staff & service, property conditions & facilities
Great value for the area. Staff was friendly and accommodating. Tons of terrific dining options in the area. Only criticism would be the free breakfast. It barely qualifies as a breakfast and ends too soon (930).
Stayed 2 nights in Sep 2023
Response from Hotel Management on Sep 26, 2023
Dear Robert, Thank you for staying at Extended Stay America and posting such a generous review. It is always a pleasure to have our devoted associates recognized, and we are pleased that our great location was perfect for your visit. We are grateful for your comments about our breakfast as we continually strive to improve our guest experience. We look forward to accommodating you again whenever your travels bring you to the city.Sincerely,Hotel Management

2/10 Terrible

sandeep

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst place to stay . Switched 2 rooms and both are bad . At least 2nd room was better compared to 1st room . It smells bad , bathroom is not clean . Reported at front office no action taken about cleaning.
Stayed 3 nights in Sep 2023
Response from Hotel Management on Sep 21, 2023
Dear sandeep, We are truly sorry to learn about your disappointing experience. Your feedback is concerning, and we apologize for the inconvenience you encountered. We have taken note of your remarks and will address the issues you mentioned with our housekeeping team to ensure our suites constantly meet the highest standards of cleanliness and comfort. Your satisfaction is our priority, and we are committed to improving our services and accommodations. We hope you consider this an isolated instance and allow us a chance to regain your trust in our hotel on a future visit.Sincerely,Hotel Management

2/10 Terrible

Sasha

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Waste of money staff were very friendly
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 21, 2023
Dear Sasha, Thank you for choosing our hotel and sharing your review with us. It is very disappointing to see that we failed to meet your expectations and ours on this visit. Although we are pleased to read about our attentive associates, we apologize for the issues that impacted your stay. Please know we are continuously striving to enhance our services and accommodations, and we hope you will consider giving us a chance to make it up to you on a future visit.Sincerely,Hotel Management