Ratings based on 1,039 Verified Reviews

4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Hawthorne,NJ

Nice ,comfortable and convenient

Posted Oct 16, 2017
Pros: Pool,staff
Cons: Breakfast could be just slightly better.
Great hotel near Old Town. Nice staff, great pool.
Comment from Hotel Management
Oct 17, 2017 by GM, Hotel Management
Dear Fred, Thank you for your feedback about the Holiday Inn Express & Suites Scottsdale - Old Town! We are thrilled you had a terrific stay and that you were able to take advantage of our pool. We always want to surprise and delight our guests, and we are pleased our team made you feel so welcome! We do apologize, however, for your disappointment with our breakfast. We definitely take that comment to heart, so thank you. We look forward to having you as our guest again soon! Trisha Ryno General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from arixona

Nice Hotel

Posted Sep 11, 2017
This is a very comfortable hotel. Close to lots of shopping and things to do in Scottsdale.
Comment from Hotel Management
Sep 12, 2017 by GM, Hotel Management
Dear Red, Thank you for this review about Holiday Inn Express & Suites Scottsdale - Old Town! We are so happy to see you had a comfortable stay and could enjoy all there is to do in our location. We are conveniently located close to various shops and restaurants, which allows our guests to enjoy the personality of Old Town! We hope to be able to welcome you back for another delightful stay the next time you are in Scottsdale. Trisha Ryno General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, convenient to Phoenix

Posted Sep 10, 2017
Stayed one night as we were headed to the airport; very convenient to Phoenix
Comment from Hotel Management
Sep 11, 2017 by GM, Hotel Management
Dear Valued Guest, Thank you for choosing to stay at Holiday Inn Express & Suites Scottsdale - Old Town during your recent visit to our city. We are pleased that you found our location near the airport ideal for your needs. We understand the need for a stress-free stay, so we are glad that we were able to provide you with just that. Keep us in mind when your travels bring you back to Scottsdale, or near Phoenix. We look forward to having you stay with us again! Trisha Ryno General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Denver, Colorado

Holiday Inn Express

Posted Sep 8, 2017
Pros: The washer/dryer, exercise room, pool,comfortable room, nice staff, reasonable rates
Cons: nothing you rock
Location: Museum of Contemporary Art, Western Museum, Starbucks and Grocery and Wallgreen's nearby. In Phoenix-Botanical Gardens. Also Hiking trails!
Comfortable and loved the complimentary wine in the evening. Spent a nice night at the pool with friends.
Comment from Hotel Management
Sep 9, 2017 by GM, Hotel Management
Dear J, Thank you for being our guest at Holiday Inn Express & Suites Scottsdale - Old Town! We are delighted to see you were able to use our amenities, explore our wonderful location, and enjoy our wonderful service. We could not thank you enough for this feedback! Please come and visit with us again the next time you are in the area! Trisha Ryno General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Missouri

Super place to stay near everything

Posted Sep 7, 2017
Needed a place to stay near family. Fantastic suite-type room. Great place to sit and visit. Beds were SO comfortable. In-room fridge and microwave were very convenient to warm up leftovers from take-out. Breakfast offered multiple choices of hot and cold items. Expedia price much lower than hotel rate with AAA discount.
Comment from Hotel Management
Sep 10, 2017 by GM, Hotel Management
Dear Cathy, We are delighted you had an excellent stay at Holiday Inn Express & Suites Scottsdale - Old Town! Thank you for the fantastic review! We especially appreciate your awesome comments about how much you loved our guest rooms. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit. Trisha Ryno General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Studio City, CA

Pretty Perfect!

Posted Sep 6, 2017
The location is perfect for that area, the hotel "design" is terrific and the room with 1 King bed as a mini-suite...is excellent for a work stay.
Comment from Hotel Management
Sep 6, 2017 by General Manager, Hotel Management
Dear MrKevinE, thank you for the great 5 star rating! We are so pleased we met your business travel needs and that you found our hotel and rooms to be very comfortable. It's our hope that you will make us your home away from home should you return to the area. We look forward to welcoming you back! Regards, Trisha Ryno General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 26, 2017
Great service. Clean. Lots of refreshments throughout day. I'd stay again!
Comment from Hotel Management
Aug 26, 2017 by GM, Hotel Management
Dear Valued Guest, Thank you for this wonderful feedback about your recent visit at Holiday Inn Express Hotel & Suites Scottsdale - Old Town! We are so pleased to see you received our excellent service and could enjoy our complimentary refreshments throuhgout the day. Our team is wonderful when it comes to making sure our guests are happy. We hope to be able to welcome you back sooner rather than later! Trisha Ryno General Manager
4 out of 5
Recommended
for Couples
by A verified traveler

Good getaway location

Posted Aug 25, 2017
Pros: Dependably comfortable and good location.
Cons: It was a bit expensive for summer week nights in the desert.
Location: Nice (but not short) walk to Old Town Scottsdale and Fashion Mall.
The HI Express was dependably comfortable for a 2 night stay. The location within walking distance of attractions was its greatest appeal.
5 out of 5
Recommended
for Everyone
by A verified traveler from CA

Great place to stay

Posted Aug 24, 2017
It was a great rate for a good room. And they had the beer/wine reception in the evening with chips and breakfast in the AM. Love those cinnamon rolls! The bed was comfy and the internet worked great! The staff was very friendly. We didn't run into any problems but were only there for the 1 night. Would definitely stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Northern VA

Very nice hotel. Whole family loved it.

Posted Aug 20, 2017
Pros: The staff was wonderful. We needed to get a few other things and they were great getting us a golf cart to go to the mall. It was great!
Loved the layout of the room. Kids enjoyed the separate sitting area. There were 4 of us so it was nice to have the extra space to spread out. Staff was wonderful.
Comment from Hotel Management
Aug 22, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for the positive review and for taking time to recognize our hotel. We are delighted to know how much you enjoyed your spacious room and the excellent service provided by our staff. Thanks for being our guest. We can't wait to welcome you back to the Holiday Inn Express Hotel & Suites Scottsdale - Old Town. Best, Trisha Ryno General Manager