Ratings based on 1,086 Verified Reviews

4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Too expensive for the quality

Posted Feb 23, 2018
Breakfast...poor. Bed.. mediocre. Room was clean, but air conditioner rattled and bathtub didn’t drain properly
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 20, 2018
Good location. Staff was excellent and very helpful on check in. The room was nothing special, but at least clean. Building was a little noisy - we could hear our upstairs neighbours quite clearly when they walked.
Comment from Hotel Management
Feb 22, 2018 by General Manager , Hotel Management
Thank you for providing feedback and for being our guest. We are so pleased our location and staff made for a pleasant overall experience. Next time we will work hard to find you a quieter room location. Hurry back to see us and safe travels. Best, Trisha Ryno General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Montana

Liked the location closed to downtown area

Posted Feb 19, 2018
Pros: Everything I stated above.
Cons: Nothing
Location: Old Scottsdale and we could wash our car, get gas, and good places to eat.
We were very comfortable, staff treated us great, breakfast was great and we liked the wine and beer get together.
Comment from Hotel Management
Feb 20, 2018 by GM, Hotel Management
Dear Kitty, Thank you for your wonderful compliments! We are glad that you had a comfortable stay and that you enjoyed our lovely facilities, location, nightly socials, and friendly service. Our entire staff works hard daily to meet and exceed our guests' expectations so we're pleased that we accomplished this during your stay with us. It was a pleasure having you as our guest and we hope to see you again soon at Holiday Inn Express Hotel & Suites Scottsdale - Old Town! Trisha Ryno General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

GREAT hotel, location and price!

Posted Feb 17, 2018
I was very impressed with this particular Holiday Inn. The staff was so friendly and helpful, they had happy hour with food and drinks, free breakfast, the room was very clean and comfortable. Great value and great location.
Comment from Hotel Management
Feb 17, 2018 by GM, Hotel Management
Dear Sara, Thank you for staying with us and for posting your kind remarks! We are happy that you found everything to your liking. We were also pleased to read that you felt you got a good value for the money. With our wonderful location, many amenities, and complimentary features, we feel confident that our guests will find us to be the right choice in the area. We appreciate your patronage and look forward to having you visit with us again! Trisha Ryno General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 12, 2018
Pros: Loved the room, staff, ease of checking in.
Cons: The breakfast was not that good. Omlette's were bland and tasteless and the bacon wasn't even real bacon. It was nasty. Invest in real eggs, & bacon.
We visited Scottsdale while visiting College's. The staff, rooms and ease of check in & check out was wonderful. The location was perfect for our quick get away.
2 out of 5
by A verified traveler from Scottsdale, Az

Disappointed

Posted Feb 12, 2018
The room was dirty, hair in the bed, toilet was dirty, towels were very stinky. When room service cleaned the next day, they did not leave toilet paper, and not enough towels. The parking situation was horrible as well. This was very disappointing overall experience.
Comment from Hotel Management
Feb 15, 2018 by General Manager, Hotel Management
Dear Jon, we are so sorry for the not so fresh and clean accommodations throughout your stay. We have addressed these missteps with our housekeeping staff and they are dedicated to paying closer attention to details. We are so sorry for the overall poor experience and hope to have a chance to make this up to you on a future visit to the area. Thank you for being our guest. Sincerely, Trisha Ryno General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from East Texas

Great Stay

Posted Feb 10, 2018
Stay at this hotel every time we make a trip to Scottsdale. Staff has always been professional and friendly. Perfect location to Old Town Scottsdale. Continental breakfast always has a great selection and they have Managers welcome at night. The hotel also has a shuttle that runs through out the day. Perfect hotel for a great price!
Comment from Hotel Management
Feb 10, 2018 by GM, Hotel Management
Dear Jennifer, Thank you for the wonderful review of the Holiday Inn Express Hotel & Suites Scottsdale - Old Town! We are thrilled to know how much you enjoy our hotel and services. We appreciate your continued business and look forward to your next stay! Safe travels! Trisha Ryno General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Portland, OR

Overall,great place to stay

Posted Feb 10, 2018
Staff super friendly, great breakfast options, bed comfy, asked for a quiet room and they delivered, happy hour every night ( wine portions small but free). Pool wasnt placed in location where the majority of day in the sun, had to keep moving lounge chairs to get out of the shade. TVs on gym equipment either had 1 channel working, TV didn’t work or all channels in Spanish. Maintenance man came to look at it but nothing fixed next day. Bummer to watch weather channel for an hour on treadmill. Refrigerator in room froze everything in it and couldn’t find dial to increase temp. Told front desk staff and they were going to work on it. Overall great experience, will stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, B.C. Canada

A comfortable hotel close to Scottsdale Old Town

Posted Feb 6, 2018
Pros: The complimentary wine, chips and chili provided 6/7 evenings from 5.30 to 7.00 in the breakfast area off the lobby. Also hot (caffeinated) coffee.
Cons: One consistent source of dissatisfaction was that the decaffeinated coffee available in the Lobby and at breakfast was almost always tepid.
Location: The Old Town shops and art galleries, also the museum of Contemporary Art are all within walking distance. Good restaurants are also in the same area.
The hotel was comfortable and well maintained and was quiet almost all of the week we stayed. The staff were generally efficient at all levels and were pleasant and obliging. One of the reception staff, Jeremy, was particularly effective in facilitating one of our requests.
5 out of 5
Recommended
for Everyone
by A verified traveler from Grants Pass, Oregon

Girls weekend

Posted Jan 28, 2018
The staff were amazing. Location for Old Town and surrounding attractionswas perfect. Fabulous shuttle drivers take you anywhere within their radius. Happy hour, hot breakfast....pool, spa...loved all of it...for an amazing price.
Comment from Hotel Management
Jan 29, 2018 by GM, Hotel Management
Dear Marolyn, Thank you for choosing to stay at the Holiday Inn Express Hotel & Suites Scottsdale - Old Town! We love to make our guests feel comfortable and at home, so we appreciate knowing that you enjoyed our friendly service, happy hour, hot breakfast, shuttle service, and pool. Thanks also for mentioning our fantastic location! We're so glad that it worked well for you. We hope that you will plan to stay with us again the next time you visit Scottsdale! Trisha Ryno General Manager