Ratings based on 3,315 Verified Reviews

3.8 out of 5
81% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

This place is NOT a resort

Posted May 7, 2017 on Orbitz
Old, dirty and grubby. Checked out soon after I checked in. The room was small and worn out. Cracks in walls, dirt stains everywhere. The bed cover looked like it needed to be taken out and burned. Looks like party central for young 20 somethings who just want to get drunk and party. NOT a place to take your family.
Comment from Hotel Management
May 15, 2017 by Priya, Hotel Management
We are not the hotel for everyone. We are sorry that you felt the need to change hotels. We are undergoing a remodel, we hope that you contact us once it is complete and give us another try.
4 out of 5
by A verified traveler

Posted May 4, 2017 on Hotels
Comment from Hotel Management
May 17, 2017 by Georgene C, Hotel Management
Thank you for your rating. We look forward to having you back as our guest.
4 out of 5
Recommended
for Everyone
by A verified traveler from london

Nice stay

Posted May 2, 2017
Hotel in good position my room could do with up date I think thay have started with some of the rooms. Staff very helpful. Room clean house keeping could not be more helpful.
Comment from Hotel Management
May 4, 2017 by Priya, Hotel Management
We have been promised a remodel this summer by our owners. We are happy to hear that you enjoyed your visit
1 out of 5
by A verified traveler from CA

Avoid it unless you're in a pinch.

Posted Apr 25, 2017
Pros: The woman at the front desk was wonderful, very friendly, welcoming. Interacting with her for the brief check-in process was the highlight of the stay
Cons: Cleanliness, cleanliness, cleanliness.
I chose this place based on the reviews and the price. I thought it would be a good middle round. I got one of the non-renovated rooms. There were white stains on the comforter, the bed was hard and uncomfortable, there was lint and dirt on the wall surrounding the bathroom vent, there was human hair stuck on the wall in the bathroom and there was a constant leak drip from the shower. I stayed one night of my two night stay. I couldn't stay a second night.
Comment from Hotel Management
Apr 27, 2017 by Priya, Hotel Management
First, please accept our apologies. Next, if you would not mind we would be interested in you telling us what room you stayed in. We would like to see who serviced it. We do appreciate your comments.
4 out of 5
Recommended
for Everyone
by A verified traveler from New Westminster, BC

Good Hotel, warm pool, Kitchenette was good.

Posted Apr 23, 2017
Pros: The location and the use of the Kitchenette to make your own meals & the pool.
Cons: We did miss the free happy cocktail hour and breakfast included.
Location: The location is good, close to grocery store, Old Town Scottsdale, Bus in front of Hotel. You can rent a car near by.
Our experience was good. Hotel is average, clean, King bed, Kitchenette has 2 burners , with all kitchen utensils included. Just enough to cook your own meals. The housekeeping ladies, were good, cleaned our room everyday. The pool was clean and warm. Front desk were good with providing info for us on local activities.
Comment from Hotel Management
Apr 24, 2017 by Priya, Hotel Management
Like our guests, we are looking forward to having the property remodel completed. We are happy you enjoyed your stay and look forward to your next visit.
5 out of 5
by Jonathan

Posted Apr 21, 2017 on Hotels
Comment from Hotel Management
Apr 24, 2017 by Georgene C, Hotel Management
We are very pleased you enjoyed your stay!
2 out of 5
by Margie

Posted Apr 21, 2017 on Hotels
We had stayed here many times before so booked again for this trip. Upon arrival we were told the property had been sold 2 years ago and some of the perks from before were not available. Also, since I booked on hotels.com, I didn't get the free breakfasts daily! The rooms are definitely a little run down and from what I understand the new owner will be refurbishing the rooms over the next couple of years. The housekeeping people never seemed to be able to leave the correct number of towel sets when they cleaned up the room. The shower door leaked all over the bathroom floor. I will definitely not be booking this hotel again.
Comment from Hotel Management
Apr 24, 2017 by Georgene C, Hotel Management
We understand your frustration. We do hope you will try us after the remodel is complete.
1 out of 5
by wendy hugabone from scottsdale

worst place

Posted Apr 20, 2017 on Hotels
boo
Comment from Hotel Management
Apr 24, 2017 by Georgene C, Hotel Management
We understand your frustration. We are looking forward to the day our remodel is completed and our guests are pleased with the outcome. We hope at that time you will give us another opportunity to impress.
3 out of 5
by Andrew

If no other good options!

Posted Apr 16, 2017 on Hotels
This place is OK. Every good place in the area is so expensive so this place has the opportunity to charge a somewhat high price given the poor condition of the rooms. I don't think that this place has ever gone through a renovation. They have just started renovating and they are jacking the rates for those rooms already. You can renovate the rooms beautiful and jack the rates but the exterior and location is still bad. I will just pay the higher price to stay down the street at the Hilton or similar, I wouldn't pay a higher rate to stay at this place.
Comment from Hotel Management
Apr 21, 2017 by Georgene C, Hotel Management
We appreciate your comments. We have been advised by owners that the grounds and rooms will be completed in the fall.
5 out of 5
by A verified traveler

Posted Apr 15, 2017 on Hotels
Comment from Hotel Management
Apr 17, 2017 by Georgene C, Hotel Management
Thank you for your generous rating. We look forward to hosting you in our newly remodeled rooms on your next visit.