Ratings based on 3,320 Verified Reviews

3.8 out of 5
81% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Lake Havasu City AZ

Inexpensive bed for the night

Posted Oct 14, 2017
Pros: It was easy to find and we did have a ground floor room.
Location: My husband had eye surgery that day and mostly what we needed was a place to spend the night before being released the next day.
Renovation going on in the front building, and telephone service in room was non existent. No offer to restore while we were there or give us another room with phone service. Room was clean. We needed a bed and that's pretty much what we got.
5 out of 5
Recommended
for Everyone
by A verified traveler from el paso, texas

Posted Oct 5, 2017
Under remodeling and still provided outstanding service.
Comment from Hotel Management
Oct 6, 2017 by Priya, Hotel Management
Thank you, Dolores. We are patiently awaiting the completion of our remodel and have been promised that the rooms will be completed no later than December 1. We look forward to your next visit!
2 out of 5
by A verified traveler from Vancouver, B.C.

Big letdown

Posted Oct 2, 2017
We have stayed at the Hospitality Suites numerous times over the past 10 years. Never again. The new owners have reduced the experience to a shadow of the former. Gone is the Happy Hour we used to enjoy and meet people from all over. The bar is a shadow of what is used to be (we were actually the only people in the place twice. The restaurant wasn't open, with limited take out. The place was mostly empty. We had the pool to ourselves in the afternoon. I would not recommend this hotel to others.
Comment from Hotel Management
Oct 4, 2017 by Priya, Hotel Management
We are very sorry that you did not have a satisfactory visit. We are hoping that once the renovation is complete these issues will be resolved.
2 out of 5
by A verified traveler

Had to change rooms twice

Posted Sep 19, 2017
Pros: It didn't have roaches or rats ...that I know of.
Cons: Everything.
Had to change rooms twice. The first didn't have functioning AC in AZ! The second one smelled and the fridge and freezer doors had been left open (maybe for the smell?). The freezer was filled with water as a result and I needed to use it. I got a third room which also smelled a little funky but I dealt with it since everything else was functioning. The staff seemed bothered that I had to move. The next morning I get knocks on my door by the staff telling me to move my car. Some of the car ports were taped off because they were going to add new roofs. I specifically parked where it wasn't taped off but I was bothered anyway.
Comment from Hotel Management
Oct 4, 2017 by Priya, Hotel Management
Please accept our apologies for these inconveniences. We are dealing with these issues directly with our staff.
2 out of 5
by A verified traveler from Alberta

Run Down.

Posted Sep 16, 2017
Will not stay here again. This used be okay has gone downhill the last couple of years.
Comment from Hotel Management
Oct 4, 2017 by Priya, Hotel Management
We are very sorry you did not enjoy your visit. We are undergoing a renovation and hope that you change your mind and come back once it is complete.
4 out of 5
Recommended
for Everyone
by A verified traveler from washington state

Just down the road from green baum surgery center

Posted Sep 4, 2017
We stayed 2 nights in this hotel, the second night we got to stay in one of the remodeled rooms and it was lovely and hope to stay again soon.
Comment from Hotel Management
Sep 20, 2017 by George, Hotel Management
Thank you Kim. We hope to have all the rooms remodeled by December 1st.
3 out of 5
by A verified traveler

Posted Jun 28, 2017 on Hotels
Comment from Hotel Management
Jun 30, 2017 by Georgene C, Hotel Management
Thank you for your rating. We hope that you will return and try our newly remodeled rooms this fall.
2 out of 5
by A verified traveler

Too much a bargain

Posted Jun 25, 2017
Pros: Good value and convenient location.
Cons: Room needed remodel.
Location: Convenient to 202 freeway, ASU and downtown Scottsdale.
Lots of low life's hanging around. Must be too cheap. Room was clean but dated, a little shabby.
Comment from Hotel Management
Aug 4, 2017 by Priya, Hotel Management
You are correct in your views. We do need a remodel and have a few room completed (2 Queen Beds). The rooms should be complete by October 1st. Thank you for your comments.
3 out of 5
by Daniel

AZ trip

Posted Jun 15, 2017 on Hotels
Checked in and wanted to use the laundry facilities. Was told there is some sort of card system{?} in place for the laundry,but other guests had not returned them so there were none. Clerk suggested I use the laundromat down the street. No towels in the pool area. Have stayed here numerous times before. The place is still clean,comfortable,but service has definitely gone down. New management?
Comment from Hotel Management
Jun 20, 2017 by Georgene C, Hotel Management
We do have new ownership, same management. We are very sorry for the inconvenience. and we do appreciate you bringing the laundry issue to our attention. We will bring this to the attention of our Front Office to ensure they have cards available at all times.
4 out of 5
by Allyson

Posted Jun 5, 2017 on Hotels
Comment from Hotel Management
Jun 7, 2017 by Georgene C, Hotel Management
We are happy you enjoyed your visit.