Ratings based on 1,168 Verified Reviews

4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler from Dallas

Posted Sep 29, 2017
Pros: Everything
I have stayed here many times and it's always memorable!! I will be back!!
5 out of 5
Recommended
for Families
by A verified traveler

Great Experience

Posted Sep 27, 2017
Pros: EVERYTHING
Cons: can't say there is anything to improve
Location: I was there on business so didn't really have time to participate in nearby activities
Wonderful Hotel with exceptional amenities and staff that go above and beyond to ensure your stay in meaningful and memorable
5 out of 5
Recommended
for Everyone
by A verified traveler

Great staff and pools

Posted Sep 25, 2017
Very relaxing atmosphere and friendly staff. We loved the pool area and the staff were very friendly.
Comment from Hotel Management
Sep 25, 2017 by Resort Cheerleader, Hotel Management
Steve, many thanks for taking the time to provide your feedback. We greatly appreciate your 5-star rating, and appreciate you choosing to stay with us! We hope you will return to our little desert oasis in the not too distant future!
3 out of 5
by A verified traveler from Los Angeles

Not my first choice - read why.

Posted Sep 11, 2017
Pros: The hotel was clean and the rate was very good at the time of our booking. There was live entertainment at the main bar from 7:30 to 9pm.
Cons: Two of the restaurants were closed weekdays and there needs to be more selections to "stay on the property". The spa was closed for remodeling.
Location: Gold and Tennis are near by. I suggest going to Old Town Scottsdale for a great variety of shopping and eating establishments.
The Expedia rate is what attracted me to this hotel, so I booked it for two nights and three days. My trip was business, however I brought my spouse along thinking the resort would have plenty for her to do while I was away working each morning. Unfortunately the day spa was closed and we were never informed of this pre-arrival. The fine dining restaurant is closed weekdays, as well as the Sushi spot, so you are limited to the main dining cafe which offers a very similar lunch and dinner menu. The hotel itself is nice, but not really in a good location. You will need to rent a car or Uber to go shopping or out for a nice dinner. Scottsdale has plenty of places to eat and next time we will likely reserve a hotel closer to Old Town. At the Hyatt we used the pool each day, although the main pool was very loud as their were lots of families on summer break. The adult pool is small and is next door to the main pool, so the screaming and yelling was a constant reminder that this resort is better suited for families with children. The adult pool did have a private bar and waitress service. The service was A+. The rooms were clean and modern and the beds were very mushy - if you like that. The windows are very well insulated and you will not hear the outside noise. The air conditioner will turn off if doors are left open. Overall the hotel doesn't have any features that would pull me back - not even at the great rate we paid. Too many other great choices - so look around.
5 out of 5
Recommended
for Families
by A verified traveler from Gilbert az

Great family hotel

Posted Sep 5, 2017
Pros: The layout is nice and outside beautiful. The pools are great and especially the beach area, kids paradise. Room was not big but very updated, big TV.
Cons: Parking fee and lower priced drink options
Location: Golf right next door and nearby restaurant options.
First time at this hotel so we weren't sure what to expect but it blew us away. Best hotel experience of my life. The check-in was the fastest I've ever experienced and the staff throughout the hotel were very friendly. It was Labor Day weekend and they had tons of activities planned each day. Our kids especially loved the beach area.
Comment from Hotel Management
Sep 7, 2017 by Resort Cheerleader, Hotel Management
Wow..."the best hotel experience of my life." That is the ultimate compliment. Thank you and thank you for choosing to stay with us over the holiday. We look forward your return visit with your family. Our beach will be waiting for you!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Surprise, Az

Staycation

Posted Sep 5, 2017
Just a relaxing weekend. The resort while a little older is still super comfortable with all the modern convieneces to make for a great stay. Also in a very good location for getting around north and south Scottsdale
Comment from Hotel Management
Sep 7, 2017 by Resort Cheerleader, Hotel Management
Thank you for spending the holiday weekend with us. We appreciate your kind words, and hope to see you in the not too distant future for another relaxing weekend!
5 out of 5
Recommended
for Everyone
by A verified traveler from phoenix az

Total luxury

Posted Sep 5, 2017
This was one of the best hotels I ever stayed at. Besides the great facility, what caught my attention was how friendly and helpful the staff was. I absolutely recommend this place
Comment from Hotel Management
Sep 7, 2017 by Resort Cheerleader, Hotel Management
Ivan, thank you so much for your 5-star review! We greatly appreciate knowing that we are "one of the best hotels that you have ever stayed in." What a compliment!! Please share your experience with your friends! We would love to have them "guest" with us. We look forward to your next stay!
5 out of 5
Recommended
for Everyone
by A verified traveler from texas

Posted Sep 4, 2017
Staff was very welcoming and friendly. Great family resort.
Comment from Hotel Management
Sep 7, 2017 by Resort Cheerleader, Hotel Management
Michelle, thank you for your 5-star review! We are delighted that you had a great holiday at our little desert oasis. We appreciate you choosing to spend it with us! We look forward to your return in the not too distant future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 4, 2017
Enjoyed the beautiful facility and the staff - all friendly and helpful. I especially enjoyed the adult swimming pool. Nice and peaceful and great music starting in the late morning. Food services available at the pool along with beverages.
Comment from Hotel Management
Sep 7, 2017 by Resort Cheerleader, Hotel Management
Thank you for taking the time to share your feedback. It sounds like you had a wonderful holiday at our little desert oasis. Many thanks for choosing to stay with us! Until your next visit...
4 out of 5
Recommended
for Everyone
by A verified traveler from Tennessee

Nice place to stay

Posted Aug 31, 2017
The hotel was very nice and people were very friendly. If you charge something to your room review your bill before you leave. I had a 100$ charge from the pool area not mine. They removed it but questioned me several times. They also hook you for parking as if you were not already paying enough. They have an adult only pool which we found to be a nice touch.
Comment from Hotel Management
Sep 9, 2017 by Resort Cheerleader, Hotel Management
Gerald, thank you for taking the time to share your comments with us. We are pleased to hear that you enjoyed your stay. You offer a good suggestion to guests...always check your room folio before departing. Should there be any question, it can be addressed right then and there. Parking is becoming a standard in most resorts. There is the consideration of the safety it provides to the cars and the guests from those who do not belong in our parking lot. We make every effort to provide this information on our website and apologize for any miscommunication. We look forward to having you visit our little desert oasis, again!