Ratings based on 1,756 Verified Reviews

4.2 out of 5
85% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Pretty nice place

Posted Oct 20, 2017
Pros: The grounds and the room itself.
Cons: Amenities in the room.
Location: Scottsdale. Shopping, restaurants, golf.
We had a bi-level suite with a patio that opened to one of the pools. It was gorgeous. The only "complaint" I would have is that the amenities inside the room are pretty sparse considering the beauty of the resort.
Comment from Hotel Management
Oct 20, 2017 by sb, Hotel Management
We appreciate the feedback on your stay and are always looking for how we can improve. Thanks so much for your patronage.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, Il

Nice hotel, close to malls and restaurants

Posted Oct 19, 2017
We check in on a Sunday and at first was told there might be no rooms since we are too early and 2 minutes later, room is available. The resort is huge and since we requested to stay farther from the pool, they put us way in the back but it was okay since it was very quiet, seems like not a lot of people are staying by our area. On Sunday night, we put the signage on the door ( the do not disturb sign) since we don’t want them to clean our room next day which is Monday. On Monday night, we put the sign again outside the door since we don’t want them knocking on our door early in the morning to have it clean. However, by 0930 am we we’re out of the hotel to do some sightseeing. We took the sign out to clean so they can clean our room but when we got back at 4 pm, the room was still dirty. They left a message on the hotel room phone at 1130 am that they didn’t enter the room to clean since we requested privacy! I didn’t know where they got that idea since we even took the sign out the door. Nobody also told us that they only have certain time to clean a room! We are out by 930 am. I don’t think that is late to clean a room, and put fresh towels in. So I called to get new towels but never pick up the old ones. So for our 4 days and 3 nights stay, our room wasn’t cleaned by housekeeping.Outright lie that we wanted privacy that’s why they didn’t enter the room! So far, everything would have been perfect except for housekeeping issues and not so friendly staff at the front desk..
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Scottsdale paradise

Posted Oct 19, 2017
Beautiful and comfortable facility with well manicured grounds, breath taking views and a helpful and courteous staff. 5 stars all the way across the board.
Comment from Hotel Management
Oct 20, 2017 by sb, Hotel Management
Its wonderful to hear you had such a wonderful stay- thanks so much...we will work hard to earn your loyalty.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice atmosphere and clean.

Posted Oct 17, 2017
Pros: Very nice pool and lots of space.
Difficulties during check-in were attempted to be rectified by hotel management who offered us a free breakfast on the last day.
Comment from Hotel Management
Oct 17, 2017 by sb, Hotel Management
We regret you had any issue at check in and hope the rest of your stay with us was satisfactory ? Thanks so much for taking time to write- we value your business.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 17, 2017
Loved the feel of this resort. The room was spacious and comfortable. Great shower. Bathrobe!! Really nice pool! They have cool tables with fire features out there too.
Comment from Hotel Management
Oct 17, 2017 by sb, Hotel Management
We love hearing you enjoyed the "resort vibe" we hope to earn your future loyalty and are so pleased you had a great stay !
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 16, 2017
Staying for my daughter’s wedding in Scottsdale. Staff went above and beyond to assist for any request!! Relaxing and beautiful!!
Comment from Hotel Management
Oct 16, 2017 by sb, Hotel Management
We are thrilled that such a special day was spent with us. Thanks for taking time out to write and we wish your daughter a lifetime of happiness.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 15, 2017
So much room Great location Clean rooms Comfortable beds
Comment from Hotel Management
Oct 16, 2017 by sb, Hotel Management
It is wonderful to hear you enjoyed your stay with us. Thanks for the wonderful feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler from WA

Comfortable hotel

Posted Oct 11, 2017
Our first time to this area, the location worked for us and the grounds were nice and well maintained. Never used the spa, and only ate one meal in the restaurant which was good. We were not able to locate an elevator up to the second floor, not sure there was one, so for someone not able to climb stairs, we would recommend a room on the ground floor. Overall a very pleasant stay.
Comment from Hotel Management
Oct 11, 2017 by sb, Hotel Management
We appreciate the great feedback and hope we can see you again in the future. We are a two story property and do not have an elevator. Thank you for staying with us !
4 out of 5
Recommended
for Everyone
by A verified traveler from chandler,az

Posted Oct 11, 2017
Hotel was nice and quiet. Room was very clean, tad outdated but very clean. Went to spa and it was nice. Hotel staff was friendly and kind.
Comment from Hotel Management
Oct 11, 2017 by sb, Hotel Management
We are pleased you enjoyed the spa- Thanks so much for staying with us. We hope you will come see us again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Great and spacious rooms

Posted Oct 10, 2017
We stayed in a two floor suite and it was huge. The beds are comfy and they had a memory foam mattress on the pull-out couch. Nice pools as well.
Comment from Hotel Management
Oct 11, 2017 by sb, Hotel Management
We are thrilled to hear you had a great stay and enjoyed the spaciousness of the suite.Thanks for taking time out to write us !